Terra Kaffe レビュー 188

I had a message on my TK-02 I couldn’t get rid of. I sent an email and got an immediate response which solved the problem. I wasn’t made to feel stupid and I felt they were sincerely happy for me when the problem was corrected! My coworkers were happy I could enjoy my coffee before heading to work!

My entire experience from order to setup to support was stellar! The machine was packaged really well and it kinda reminds you of "old" Apple with the packaging and how easy it was to open. It actually made you excited to use the machine. Setup couldn't have been easier, and the amount of experimental features and customization you could enable is something no other coffee machine manufacturer has come close to!

I have owned the Terra Kaffe Tak-02 for about a month now. There are definitely some growing pains trying to figure out the right settings for espresso and drip coffee but once you get everything dialed in the machine works great. Having said that, I will mention there are a couple of issues that I hope will be addressed with the future firmware updates. One, as reviews have mentioned the milk frothing could be a few degrees hotter. I have tried all recommended options and it still produces lukewarm froth which will ultimately cool down your drink. Second, before each espresso shot the machine will put out small amounts of water. While I understand this is how the machine keeps itself clean it would be nice if it didn’t do this before every shot. Having said all that, I still really like the convenience and quality of drinks this machine produces. I will also mention customer service has been great. All my questions were responded to quickly and they even follow up to make sure everything was ok.

They have a great customer service team and respond quickly to questions. I just got my Demi machine today and I am already in love. And over caffeinated because I wanted to check out multiple functions! 😆 I usually require sweeteners in my coffee, I made an espresso today and just added some foam and it was amazing. Then I tried the drip function and that was great also. Hubby got a Lungo and thoroughly enjoyed it. Machine is so easy to use!

We order the Terra Kaffe Demi and recieved the after a few weeks due to the color we selected being on backorder. After the machine arrived I was able to follow the easy and quick instructions to get the machine all set up and ready to brew! After a couple of brew cycles we were ready to enjoy some great espresso! So far we are very happy with the TK Demi! Its been very easy to use and makes great coffee and espresso.

I've had my TK-02 for about 3 months. I'm very happy with how good my espresso's taste. I love being able to tweak the results to get exactly what I want. I ask my guests what they like, with so many options, they never go away disappointed. My wife likes a little coffee with her warm milk and I have it dialed in just right, then I put her name on the mix and it's right on my screen with the other options. Lastly, the customer service is terrific!

Looks great and in theory should be great machine.
Stopped spitting out coffee and did just water after few days or 30-40 brews. Even before that coffee that comes out is look warm, not hot.

The unboxing was such a thrill. My husband completely surprised me with this gift after watching over my shoulder while I gazed at this coffee system. Ultimately I had decided to wait but he decided not to and I'm so glad he did! While unboxing we noticed there was a space in the packaging for a single serve rounds spoon so we reached out to customer service to report that and were told it would be sent. A day or two later another message was sent explaining that the packaging had not been updated yet and the spoons were no longer provided but all we really needed to know was the correct sizing. I'm sure we can find a scoop in one of our many protein or collagen powder tubs. The coffee drinks we've been brewing are phenomenal! So happy with this purchase!! (Would have given a 5 star review except for this one minor disappointment that the spoon was missing, even though it wasn't)

Terra Kaffe has been responsive to ALL my inquiries and questions. Their product is of the highest quality. Their customer service is quick to offer up to date help and recommendations for an even better experience.

We had been using a Nespresso machine for years it worked well. My wife received the Terra Kaffe as a gift and now its all we use. Its easy to use makes great Expresso and my wife live using the fresh beans of her choice!

I love my TK-02! Not only does it make great espresso but it looks good on the counter too. I did have one issue with it, but the customer support team is amazing worked with me on fixing the issue.

Really great costumer service that responds in a timely manner. The machine itself is easy to use. I’ve had a few small issues here and there but the support team has been able to help!

We absolutely love our TK-02, the coffee tastes so much better than our previous machine that used k-cups. We did have an issue with the machine after receiving it, but customer service was responsive and quickly got a replacement sent out. They also made sure we were kept informed every step of the way.

I ordered the Demi along with a coffee subscription during the Black Friday Sale. My coffee was delivered by Dec. 3, but there wasn’t shipping updates for my machine. After inquiring via email, I was replied to within one hour by Alex and then within 2 days by the support team member Feder, who gave an explanation, update and contact info for questions. From there everything went smoothly, received my machine safely and have enjoyed getting comfortable with all settings. Very straightforward to use and simple design that looks great in my kitchen. Fit exactly the need I had. I’m excited to continue to see what else they come up with in the product line and have already pre-ordered the Aero.

Received our TK-02 yesterday and setup was a breeze. We ordered coffee with our machine which wasn’t included in the package so sent an inquiry and almost immediately received a response that the coffee is shipped separately and will be arriving soon. And here it is arriving today! So far so great with our TK-02 and TerraKaffe!

I had some issues with my machine and Cate got me set up with a complimentary repair. I really appreciate the good customer service and fast responses. The repair process was also fairly quick.

I purchased the Demi and it’s a great machine so far. You can enter the amount of shots and how strong you want it. Make sure you enter 1 oz if that’s your preference. I love the compact design and it looks beautiful. Customer service is always friendly and helpful but because it is a small company you might need to be patient with a response.

Opened the box, immediately made a Drip & an Espresso to compare the two - they were both so good. Exactly what they sound like!

The dial feature to select your coffee is very sleek, the noise level isn’t that loud, and the overall look is very aesthetic.

I can’t wait to use this every day (multiple times per day!).

We have owned the TK-02 going on two years and over 4000 shots. It is near perfect for a couple of dedicated coffee drinkers who want on-demand consistency without the fuss. At the same time it allows easy experimenting with different coffees, ratios and drinks, our choice. However those who just want a quick shot before leaving for work may be better served by the smaller Demi which I have not tried.

The TK-02 might be called a super-automatic, and it can be easily programmed for custom drinks at given times. However with our volume it often demands attention to fill the water, fill the beans, empty the waste bin, empty the drip tray, and clean the milk system. If we have a thirsty morning or guests it is not uncommon to do all those things which is far from automatic. The most unpleasant task is emptying and cleaning the drip tray which is not dishwasher safe--I deducted one star for this.

Much less frequent are descaling, brew unit cleaning and water filter replacement which occur after several hundred shots and are required of any coffee maker. Fortunately the machine alerts when it's time for maintenance and guides us step-by-step on the display. We do have to keep cleaning agents and filters at the ready.

We have had no mechanical problems over two years which speaks to the quality. OTA firmware updates address requested features and improvements much like a computer. There have been a few software glitches that were fixed in due course by the responsive support staff.

Bottom line is that the TK-02 looks nice, doesn't take up too much counter space, adapts to our experience, and makes coffee fun. The simple appearance belies the complex operations going on inside. If maintained it should work for years. It's a good choice for coffee fans who want consistency without having to pay attention to all the brewing details. I think those who just want a quick shot before leaving for work may be better served by the smaller Demi which I have not tried.

Customer service has been amazing! Perla and Janna have been so helpful throughout the process.