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Tests.ca からの回答

20時間前

Thank you for your feedback.
We're sorry to hear the questions on your exam felt different from what you practiced. It's important to understand that actual exam questions are not made public — they're kept confidential and are randomly drawn from a large question bank. This means there's no way to predict exactly which questions any given applicant will receive. That said, our practice tests are built directly from the official manuals, so all the topics and material you may encounter on your exam are covered — though the wording of individual questions can naturally vary.
This is exactly the kind of situation our Pass Guarantee is designed for. Please reach out to us directly at hello@tests.ca so we can check your eligibility.

Tests.ca からの回答

2026年7月13日

Thank you for taking the time to leave your feedback!
We appreciate you sharing your experience, especially with five years of limousine driving under your belt. We do offer Class F preparation as part of our course, in addition to our general knowledge content — it looks like only the general knowledge portion was activated for your account, rather than the Class F endorsement.
For your next renewal, we'd recommend activating the Class F endorsement in your study settings so the questions better match your license class. And of course, feel free to reach out to us directly anytime if you'd like a hand setting that up.

Tests.ca からの回答

2026年7月3日

Thank you for reaching out to us, and sorry to hear about your disappointment.
We apologize for the technical glitch that happened during your purchase. We see that you've contacted us about this directly, and the issue was resolved — your Car Premium plan was upgraded to the correct Commercial Class 3 plan.

Tests.ca からの回答

2026年6月8日

We're sorry to hear that you were disappointed with your experience, and we appreciate you taking the time to share your feedback.
Because Premium provides immediate access to digital content and features that cannot be returned once accessed, purchases are generally not eligible for refunds, particularly when the program has been used. To help users determine whether Premium is the right fit for their needs before purchasing, we provide free practice tests that can be accessed at no cost on our landing page.
We also offer multiple Premium plan options with different durations and price points, all of which are clearly displayed on the purchase page so users can choose the option that best matches their study goals and timeline.
Regarding your refund request and follow-up concerns, we did receive your additional message and reviewed it carefully. However, we must apply the same Terms and Conditions to all customers to ensure consistency and fairness. We also provided those terms during our correspondence, and they are available prior to purchase and must be agreed to before subscribing.
We understand that our response was not the outcome you were hoping for, and we sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and wish you the best in your studies.

Tests.ca からの回答

2026年6月3日

Thank you for your feedback, and we're sorry to hear that the questions on your official exam did not closely align with the ones we offer.
Please keep in mind that the actual ICBC exam questions are not publicly available. Our questions are based on the same materials used to prepare for official knowledge exam, so while the style and wording may differ, all of the material you will be tested on is covered in our program.
This is also why it is so important to complete all the tests we offer. Looking at your account, we noticed that several tests were either passed a while back or not yet successfully completed. We encourage you to revisit those and pass them again for the best chance of success on your official exam.

Tests.ca からの回答

2026年5月6日

Thank you for your feedback — we are glad you found the material helpful!
We do not seem to have your email address in this review, so we are not sure whether you had a Premium account or used our free sample tests. If you were using our free practice tests, please note that they are designed to give you a feel for the program and do not cover the entire manual the way our Premium plan does.
It is also worth keeping in mind that the actual exam questions are not made public — they are kept confidential and randomly generated from a large question bank, so there is no way to know exactly which questions each applicant will receive. That said, we base all of our questions on the official manuals, so everything you may encounter on your exam should be covered, though the wording may naturally differ.
If you happen to remember any questions from your exam that you did not come across in our program, we would truly appreciate it if you could send them over to us at hello@tests.ca — even a general idea of the question is helpful. We will cross-reference them against our question bank to make sure our practice materials are as comprehensive as possible for future test takers.

Tests.ca からの回答

2026年5月4日

Thank you for your feedback — we are sorry to hear that the exam questions did not align with what you practiced in our program.
The ICBC does not share its official exam questions, but our questions are based on the same official educational materials and closely follow the exam format. The wording, however, may naturally differ from what you encounter on the actual test.
It is also worth mentioning that we do not currently offer a full Premium program for motorcycles — only free sample questions, which we recommend using alongside the official ICBC Driver's and Motorcycle Manual.
If you recall any questions from the exam that you feel were not covered in our program, please feel free to send them to hello@tests.ca — this would help us ensure our practice materials remain thorough and up-to-date for future test takers.

Tests.ca からの回答

2026年5月4日

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations.
The ICBC does not share its official exam questions but our questions are based on the same official educational materials and closely follow the exam format. The wording, however, may be different.
It is also worth mentioning that we do not currently offer a full Premium program for motorcycles — only free sample questions, which we recommend using alongside the official ICBC Driver's and Motorcycle Manual.
If you recall any questions from the exam that you feel were not covered in our program, please feel free to send them to hello@tests.ca. This would help ensure their practice materials remain thorough and up-to-date for future test-takers.

Tests.ca からの回答

2026年4月23日

Thank you for taking the time to share your feedback, and congratulations on completing your Nova Scotia Class 4 written exam! We're sorry to hear that 3 exam questions caught you off guard.
It's important to understand that the actual exam questions are kept confidential and are randomly drawn from a large question bank, which means there's no way to predict exactly which questions any individual applicant will encounter. What we can ensure is that our practice materials are developed based on the official Nova Scotia driver's manuals, so all the topics and concepts you may be tested on are covered — though the real exam may phrase things differently than our practice questions do.
If you happen to remember those few questions you hadn't seen before, the team would greatly appreciate if you could share them (even if it's just the general topics/concepts) by emailing hello@tests.ca This would help ensure our practice materials remain up-to-date for future test-takers.

Tests.ca からの回答

2026年1月21日

Thank you for your feedback, Wendy. We appreciate you taking the time to share your experience.
We do indeed honor our pass guarantee, which covers clients who have passed all practice tests on our platform but were unsuccessful on their official exam after providing us with the required documentation. As we explained in our responses to you, you successfully passed your official exam on your second attempt (the day after your initial attempt). Since you ultimately passed the exam, no refund is due as per our pass guarantee terms and conditions.
Regarding the questions you found misleading, our questions and answers are based on the official manual and have been thoroughly vetted before being added to the platform. We're not sure which specific questions you're referring to, but you're welcome to send details about them to us at hello@tests.ca so we can review them.
As for your comment about the free site, please keep in mind that our free sample tests do not cover the entire material necessary for proper preparation for the exam. The Premium version provides comprehensive coverage and additional features to support your success.
We're glad you ultimately passed your exam and we thank you again for your feedback.

Tests.ca からの回答

2025年12月29日

Thank you for your feedback. We're sorry to hear you feel this way about the value.
We conduct extensive market research before setting our prices. As a private company not affiliated with or funded by the government, we invest significant time and resources into maintaining and updating our question database daily to ensure accuracy and alignment with current regulations.
Our Premium version offers multiple advantages over the free sample resources, including comprehensive coverage of all test topics, detailed explanations for each answer, Challenge Bank for targeted practice on missed questions, and Exam Simulator to replicate real test conditions. These features are designed to help you not just memorize, but understand the material and identify areas where you need more practice.
We do offer free sample tests so you can evaluate the program before purchasing. Our platform is advertised as a practice test-based program, which focuses on testing your knowledge through realistic exam scenarios—a proven method for exam preparation.
We understand this approach may not suit everyone's learning style. If you haven't already, we encourage you to explore all the Premium features to get the full benefit of your purchase.

Tests.ca からの回答

2025年11月18日

Thank you for your feedback, we are happy to hear that you've enjoyed the layout and we are to address your concerns as well.
All our questions are based on official materials as well as feedback from test-takers who have been through their exam. While you may feel some questions are not directly related to your specific study goal or seem repetitive, they're included in the program to ensure comprehensive coverage of all material. The wording may differ from the official handbook, but the content and concepts remain aligned with what you'll encounter on the actual exam.
Regarding the comparison to free apps, we've put significant effort into ensuring our Premium tests are not only province-specific but also closely aligned with the official handbook and real exam experiences. The Premium package offers more than just access to tests—it includes our Pass Guarantee. If you complete all our practice tests but fail the real exam, we'll refund your money in full. By choosing Premium, you're investing in comprehensive preparation and the assurance of success.
Our questions are carefully reviewed before being uploaded to avoid repetition in our practice tests. However, questions may repeat in the Challenge Bank or Marathon features to reinforce learning. If you've noticed exact repetition within the practice tests themselves, please use our mistake report feature to flag the specific question, and our content manager will review it and respond.
We're continuously developing the program and will keep your suggestions about adding more questions and improving answer choices in mind for future updates.