Very disappointing experience with NineLife. This issue has been ongoing since January, and as of the end of March, it is still not resolved. An order arrived incomplete with a missing item, and... ãã£ãšèŠã
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Great service overall. My only comment is that the tracking stopped working after 4 days, giving no more updates. The package then arrived unannounced a few days later. This could be improved. But oth... ãã£ãšèŠã
I have ordered twice from th.ninelife.com recently. Both packages were delivered in a good shape. First package was delivered a bit faster. I believe the longer delivery of the second package wa... ãã£ãšèŠã
Their tracking was useless, but they responded quickly to my inquiry, and were very attentive, friendly and professional. The vanilla beans did arrive in the estimated timeframe, and were vacuum pack... ãã£ãšèŠã
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Very efficient service
Very efficient service. Excellent communication. Simple website. Would definitely use again. Thank you.
Product is useful and it is notâŠ
Product is useful and it is not available else where.
Very very disappointing experience
Very disappointing experience with NineLife.
This issue has been ongoing since January, and as of the end of March, it is still not resolved.
An order arrived incomplete with a missing item, and a full refund of àž¿1,967.14 was requested. Customer service confirmed the refund would be processed within 3 to 5 working days.
However, the refund has still not been received.
Despite multiple follow ups over several weeks, no proof of refund has been provided, such as a transaction reference or ARN. Responses continue to state they are âwaiting for the relevant team,â with no clear timeline or accountability.
At this point, there is no evidence that the refund has been processed.
Buyers should be cautious!!!!
Easy ordering process
Easy ordering process, updates on shipment status
My favourite food anywhere in the world
Making sure my favourite food had become available in Thailand
This company gets my order right everyâŠ
This company gets my order right every time. Not only that they can handle International shipments from the USA to Thailand smoothly and efficiently.
Product quality is great
Product quality is great. Easy order process, although delivery from origin country to destination may take sometime. But it is worthwhile waiting.
The packaging was done properly
The packaging was done properly, and the product is of good quality.
NO SURPRISES. YES!
Product and estimated delivery time met expectations. Nicely timed updates on delivery progress.
Everything went very smooth
Everything went very smooth. I won't definitely order again.
never ever use this group!!
never ever use this group!!! they take your money and your product is never delivered
good reliable service
good reliable service
Iâm going to pass you a fresh order so mail me the discount voucher please
Good overall experience
It required nearly a month for my product to arrive, but the only hitch was that I was required to pay an additional amount of about $1.50 as a tax to the local government (I live in Asia). Other than that, the product seems to be everything I wanted and expected, and it was worth waiting for. I would definitely order from this company again.
Taking the piss with these ridiculous prices
Are your customers really this foolish? These markups are ridiculous!!
Loads of these supplements look like they're dropshipped from AliExpress. For a product that costs a few dollars, this site charges thousands of baht. Even brand-name supplements are over 10 times more expensive than Lazada. Absolutely taking the piss.
Awful company
Awful company. Extremely slow response to emails, and basically selling items that they do not have! Then claiming 3 week delivery time. Avoid!!!
Good service overall
Great service overall. My only comment is that the tracking stopped working after 4 days, giving no more updates. The package then arrived unannounced a few days later. This could be improved. But otherwise the order was delivered without incident or issue.
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