I want to take a moment to recognize something that's becoming rare nowadays - professionalism and courtesy. All the interactions I have had with Jeanny at Thatch has been handled with care and respec... もっと見る
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Man, I read some of the positive reviews here and yes, it's great to be able to offer a list of plans to employees as a small business owner. But I just got thrown into this platform and it's suppos... もっと見る
企業が回答しました
Victor was super helpful with an employee that lost coverage on the last day of the month. He helped get the employee enrolled and coverage in place for the 1st!
企業が回答しました
I was to receive coverage effective February 1, 2026 and as of this writing, February 19, 2026 do not have health coverage and have had to cancel numerous appointments for my Stage IV cancer treatment... もっと見る
企業が回答しました
4.0
ほぼ満足
44件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Victor was wonderful
Victor was wonderful, knowledgeable and answered all my questions.
2026年3月4日
自発的なレビュー
Thatch からの回答
Thank you so much for your kind words Christine! We're thrilled to hear that Victor made your experience a great one. We'll be sure to pass along your feedback to him! 😊
Victor was super helpful with an…
Victor was super helpful with an employee that lost coverage on the last day of the month. He helped get the employee enrolled and coverage in place for the 1st!
2026年2月27日
自発的なレビュー
Thatch からの回答
Thank you so much for sharing this! We're really glad Victor was able to step in and make sure everything came together seamlessly. Losing coverage, even briefly, can be stressful — so it's wonderful to know he acted quickly to get the employee enrolled and covered right away. We'll be sure to pass along your kind words to Victor!
Customer Support Gap
Man, I read some of the positive reviews here and yes, it's great to be able to offer a list of plans to employees as a small business owner. But I just got thrown into this platform and it's supposed to integrate with ADP, but it's not, and I'm trying to contact someone, to no avail. No phone number listed. I should have known the customer support would be subpar. I mean, I can probably knock out my questions on a 5-minute phone call but instead it could be days.
So I did get an email from Kevin offering answers to my questions and the ability to jump on a call. This was helpful and his answers were thorough. They did say they are evaluating a customer support phone service but it is not available yet. My experience turned out better, but it still took several hours to get answers that could have been provided earlier in the day.
2026年2月23日
自発的なレビュー
Thatch からの回答
Hi Arturo! Thanks for the honest feedback around timing, and for updating your review after connecting with Kevin. We're glad he could get you the answers you needed.
We will continue to evaluate our service to provide the best support we can. Your experience is a great reminder of why that matters. If your ADP integration still needs attention, please reach out and we'll make sure it's sorted. We appreciate your patience!
I want to take a moment to recognize…
I want to take a moment to recognize something that's becoming rare nowadays - professionalism and courtesy. All the interactions I have had with Jeanny at Thatch has been handled with care and respect that truly stands out. Sincerely, well done and keep doing what you do, because it matters. Thank you!!
2026年2月24日
自発的なレビュー
Thatch からの回答
Wow, thank you for the kind words Farhad! We'll be sure to pass your recognition along to Jeanny. She'll be so happy to hear this.
We believe every interaction should feel personal and respectful, and it's wonderful to know that's coming through. We're grateful to have you with us!
I was to receive coverage effective 19 days ago.
I was to receive coverage effective February 1, 2026 and as of this writing, February 19, 2026 do not have health coverage and have had to cancel numerous appointments for my Stage IV cancer treatment. The communication is extremely poor to non-existent, and I would not recommend this broker at all. Last week, they informed my HR that they need additional time, which will bring us closer to March. Further jeopardizing my health and/or life.
2026年2月19日
自発的なレビュー
Thatch からの回答
Hi Ingo. First off, there is no excuse for the fact that your coverage was not in place on February 1st as promised, and we understand the very real impact that delays in processing on the carrier side have had on your ability to access treatment.
I understand that our operations lead has spoken with you by phone regarding next steps. As discussed on that call, given the severity of the situation, our leadership team has been onsite with the insurance carrier's leadership team this week. They are actively working on your case with the highest priority, and we will ensure you are kept closely updated. We are committed to working with the carrier to make this right.
Reps responded in a timely manner with…
Reps responded in a timely manner with clear and comprehensive information, task was completed quickly and efficiently, in a professional, friendly and polite manner
2026年2月10日
自発的なレビュー
Thatch からの回答
Thank you for the kind words Tina! Delivering support that’s efficient and friendly is exactly what we aim for - it means a lot to know that came through in your experience.
Appreciate you taking the time to share this!
They responded and solved the problem…
They responded and solved the problem on time.
2026年2月9日
自発的なレビュー
Thatch からの回答
Thank you, Murali! We’re glad we could address your issue quickly. We’re here whenever you need us!
Victor was great through the process of…
Victor was great through the process of helping me change plans.
2026年1月6日
自発的なレビュー
Thatch からの回答
Thanks so much David for the great review! We’re happy to hear Victor made changing plans easy for you, and we’ll be sure to pass along your feedback. Thanks for being a Thatch customer!
Customer Service is OUTSTANDING
Customer Service is OUTSTANDING! I email THATCH and get a response so quickly, I am so pleased with how the process has gone since we have joined 8/2025. HIGHLY RECOMMEND
2025年12月17日
自発的なレビュー
Thatch からの回答
Wow—thank you so much for the kind words! We’re thrilled to hear you’ve had such a great experience with our customer service and that everything has gone smoothly since joining. It means a lot to us that you’d highly recommend Thatch. We’re so glad to have you with us! 😊
Customer support has greatly improved
I've been with Thatch for about 1.5 years and initially I found their customer support to be slow to respond and it often took more than one interaction to resolve an issue. Over the past 1.5 years they have greatly improved customer support and I routinely get responses to my emails within 15 minutes, typically resolving the issue the first time.
2025年12月8日
自発的なレビュー
Thatch からの回答
Thank you so much for sharing this feedback! We really appreciate you being with Thatch for the past 1.5 years and for acknowledging the improvements you’ve seen in our customer support. We’re always working to get better, and feedback like this helps reinforce that we’re on the right track. Thanks again for your continued trust and support!
Slow reimbursements and poor communication
The communication regarding reimbursements "waiting for review" is very poor. I am still waiting for reimbursements for my Medicare premiums, which are already known and established in my account. I have emailed twice without a response to my questions. I am also an administrator of my employer's account. It's very disappointing to think that the rest of our employees are experiencing the same slow service and poor communication.
2025年12月16日
自発的なレビュー
Thatch からの回答
Thank you Barbara for sharing this feedback, and we’re very sorry for the frustration caused by the delayed processing. You’re absolutely right to expect clearer updates and timely responses, especially for established reimbursements like Medicare premiums.
We want to let you know that the reimbursements have now been processed. In addition, we reviewed any reimbursements for your employees to ensure things are current. We appreciate you bringing this to our attention and will strive to improve our communications moving forward.
Thatch has been very helpful with…
Thatch has been very helpful with questions and very professional. They respond very quickly to emails.
2025年11月17日
自発的なレビュー
Thatch からの回答
Thanks so much for the kind words! We're really glad we could help and get back to you quickly. Appreciate you sharing your experience with us!
Thatch has a wonderful and reliable…
Thatch has a wonderful and reliable service. Kevin was always there for me when I needed help with my reimbursement. I am not technologically knowledgeable and Kevin was always able to help me with filing my claim. I would recommend Thatch to anyone who needs help filing claims. Way to go! Thank you for all of your help Kevin and Thatch support employees. I wouldn’t have gotten it without your help this past year. Thank you and I am looking forward to using your services this coming year.
2025年11月24日
自発的なレビュー
Thatch からの回答
Thank you for the wonderful review Yvette! We’re so glad Kevin and our support team could make your reimbursement process smooth and stress-free. We truly appreciate your trust and recommendation, and we look forward to supporting you again this coming year.
Incredible customer service!
Thatch’s customer service has been AWESOME. During open enrollment, I had a lot of back-and-forth communication with a wonderful representative, Victor, and he always responded quickly and thoroughly. Even though I asked many questions across a variety of scenarios, he was consistently patient and never once short with me. I was genuinely impressed by the fast response times too - especially considering that November is likely their busiest month for enrollments!
2025年11月21日
自発的なレビュー
Thatch からの回答
Thank you for the fantastic feedback! We’re so glad to hear that Victor was able to support you with quick, thorough, and patient guidance during open enrollment. We know it’s a busy time, and we’re grateful for your appreciation. Thanks for choosing Thatch!
Broken dashboard, frustrating to use
I've encountered multiple bugs each time I'm on the Thatch dashboard.
2025年11月17日
自発的なレビュー
Thatch からの回答
Thank you for sharing your feedback, and we’re truly sorry for the frustrations you’ve experienced. The issue you mentioned regarding dashboard performance fall short of the experience we aim to provide.
We are always working to improve our service and would love to gather additional feedback. If you’re open to it, please feel free to reach out to us at support@thatch.com.
Exceptional Care and Support
Our team recently had appointments for Open Enrollment with Thatch benefit counselors, and the experience was exceptional. Every team member left their session feeling heard, supported, and confident in their decisions.
The counselors provided guidance with patience, clarity, and compassion, helping staff navigate questions and decisions with ease. By the end of their appointments, everyone felt informed and empowered, turning uncertainty into confidence.
Thatch’s dedication, professionalism, and people-focused approach made a meaningful impact, and I highly recommend their services.
2025年11月14日
自発的なレビュー
Thatch からの回答
Thank you for the wonderful review! We’re thrilled to hear your team had such a positive open enrollment experience and that our counselors were able to provide clear, patient, and supportive guidance. Helping people feel informed and confident is exactly what we aim for. We truly appreciate the recommendation and are grateful for your trust in Thatch.
Great ICHRA Vendor
We were transitioning from an incumbent ICHRA vendor to THATCH. The experience the Employees had with THATCH was tremendously better than with the former vendor. Communications from THATCH to the Broker and THATCH to the Group were great. Highly recommended.
2025年11月18日
自発的なレビュー
Thatch からの回答
Thank you so much for the wonderful feedback, Kiva! We’re thrilled to hear that your transition to Thatch went smoothly. Clear communication and a great employee experience are exactly what we strive for - we truly appreciate your recommendation!
Victor was terrific he got back to me…
Victor was terrific he got back to me and helped support me getting through this tough time dealing with my insurance company. I am very grateful!!
2025年11月12日
自発的なレビュー
Thatch からの回答
We’re so glad Victor was able to support you! We’ll be sure to pass along your kind words to him - feedback like this means a lot to our team. Thanks Becky!
I worked with a client to transition to…
I worked with a client to transition to Thatch on a tight time frame. They were able to quote, install quickly, and when we had an error on premiums paid for first month they were able to return funds same day! Thanks Thatch Team.
2025年9月17日
自発的なレビュー
Thatch からの回答
Thanks so much for the shoutout! We’re really glad we could help make the switch to Thatch smooth — even with the tight turnaround. Awesome to hear everything got sorted quickly (including that refund!). We appreciate you working with us!
Excellent Help Desk
The website has an excellent AI chat that is quite helpful. But when it can't answer, it offers to open a help desk ticket for you. And the help desk staff are quick to respond (same day for me) and work hard at making sure that your issue is resolved completely. Between the AI chat and the help desk support with real people, this is one of the best help support systems that I have encountered.
2025年8月29日
自発的なレビュー
Thatch からの回答
Thanks so much Kurt for sharing this! 😊 We’re so glad to hear the AI chat and help desk team made things easy for you. Our goal is to make sure you always get quick, helpful support—whether it’s through chat or with one of our awesome team members. Really appreciate you taking the time to share your experience!
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