The Hearing Care Partnership レビュー 

The whole approach was pleasant and professional. I didn’t feel rushed or hurried. The tests were straightforward and results explained carefully. I learned some useful information and left feeling reassured.

The Audiologist Faisal provided excellent customer service. He took the time to explain everything clearly and has been very attentive, patient and professional. He made the whole process smooth and stress-free especially when I had my appointment at the clinic. I highly recommend them to anyone looking for top-notch care!

I saw matt for an audiology appointment at the harborne eye collection. The service he provided and the care he took was just outstanding. He was so clear and took the time to explain the tests i was having and what the results meant. I would 100% recommend Matthew Frost

I seen Siobhan today for a wax removal in Tim Young opticians. Siobhan made me feel so welcome and comfortable. She was so helpful and was more than happy to answer my questions. The wax removal was a quick process and Siobhan made sure to talk me through each stage. I highly recommend ⭐️ Thank you Siobhan!

I have had TWO appointments cancelled last minute (one just over an hour before it was due) in about as many weeks by two different HCP clinics. Really not good enough. Will not book again.

Edit: I don't believe for a second that both appointments were for illness. The first time the clinician herself called and said "we're having to cancel the clinic tomorrow... I remember doing your ear wax removal (I'd never had an ear wax removal let alone with her) and you're quite young, so I don't think you need this appointment anyway" which as someone who has worked in these industries is code for "we want to give your appt away" and this morning they called and admittedly said the clinician felt poorly. I find it hard to believe that my luck is so bad that twice, in less than one week, across two different clinics and clinicians, my appt has been cancelled due to illness.

My hearing test was thorough, professional and friendly. All the tests were explained clearly. At the end the audiologist did not recommend a hearing aid, which I was pleased about. I can recommend.

Very professional thorough examination. Celeste took time to ensure the product fitted my needs. I would have no hesitation in recommending Phonax and Celeste to anyone looking to upgrading their hearing aids. Very pleased.

I got an ear wax removal here and the audiologist was very kind, helpful, and thorough. We used a mix of microsuction and water-removal and I think combining the two allowed for a more flexible treatment. My ears are nice and clear now and my hearing has improved a lot. He even added a free hearing test afterwards, which a lot of audiologists don't. Highly recommend!

Absolutely brilliant, knowledgeable, polite, informative, patient experience is the best I’ve ever had.

Great team, these guys are setting the standard.

JN

The most thorough hearing test that I have ever had along with great advice. Highly recommend.

Last Thursday I made my first visit to Celeste de Freitas at New Romney. She was amazing. I have had a severe hearing loss for a number of years but have never had such a detailed examination.Her skill, patience, compassion and expertise is second to none. How I wish I had met her before. After just one consultation I have so much confidence in her. It is difficult to explain what a difference this has made to my life to have her reassurance. I am so grateful to her. Thank you Celeste. You are AMAZING

Siobhan is obviously very good at her job, very patient, understanding, and professional. Was very impressed with how the hearing test was conducted and how easy she was to communicate with.

Excellent service from Mark.
I now have quality of life back.
Nothing to much trouble for Mark.

I have sent of for some hearing AIDS parts and have not Recived anything yet. Can you send the parts that i need on the end of my hearin AIDS. From my R.Berrisford.

I Go to NEIL BERRY OPTOMTRISTS to have my EYE Test in Sutton Coldfield. 61 Holland Street.Now i have had my ears done aswell. I think that my test was verry good. It took just over One hour.Mr Maufeed Hussain Was verry pleasant and he told me about my test affter. My Hearing Aids are verry good But the thing is trying to put the one part in my ear when they are in they are good.

The most thorough hearing test I have had. Michael Clements explained what every part of the test was for and made sure I was comfortable with the various equipment. He then went through the test results and explained them to make sure I understood what they meant.
A very good all round experience and would recommend wholeheartedly.

Thanks to Tom ringing ENT and insisting that I be seen urgently
I am now all sorted

highly professional approach to hearing problem and wax removal, very good follow-up. Easy booking system.

Matt Frost fitted my two new hearing aids on 24th August 2026. He was professional, explaining clearly how the aids worked with much reassurance and patience. He couldn't have been more helpful and I recommend him unconditionally.

Really excellent service from Naimul. He was incredibly helpful, informative and professional throughout, and took the time to explain everything clearly rather than making the appointment feel rushed.

I initially went in for earwax removal and was given some really useful advice, then came back for a follow-up appointment where he also carried out a hearing test. He was extremely thorough on both occasions and made sure I understood everything he was checking and what the results meant.

Overall, I was really impressed with the level of care and attention he gave me. Friendly, knowledgeable, professional and genuinely helpful. I wouldn’t hesitate to recommend him to anyone needing advice or treatment for their hearing.

Robin was really helpful sorting my mother's hearing aid.