The Retailer レビュー 

The Retailer からの回答

2026年6月20日

You're right, Edward — slow, one-line replies aren't good enough, and we've taken that on board. Improving the speed and quality of our support is a priority. If your issue is still open, email support@theretailer.com.au and we'll resolve it properly. — The Retailer team

The Retailer からの回答

2026年6月20日 に公開

Love that, Roger — exactly as it should be. Enjoy the shoe! — The Retailer team

The Retailer からの回答

2026年6月20日

Appreciate this, Rhys! Weekly drops at the right price are exactly what the membership's for — glad it's paying off, and good to hear everything's landed legit. Cheers for being with Retailer. — The Retailer team

The Retailer からの回答

2026年1月16日

We’re sorry to hear about your experience and understand how frustrating delays can be, especially when an order is intended as a gift.

To clarify, the hoodie in question had already been dispatched and was unfortunately held at customs, which is outside of our control. The tracking number provided was valid and active; however, tracking updates can pause while an item is undergoing customs clearance, which is why it did not show movement for a period of time.

As the order had already been shipped internationally, we were unable to cancel or refund it while it was in transit. We appreciate that this situation caused inconvenience and regret the delay it caused.

We value all customer feedback and are always working to improve communication and delivery expectations.

The Retailer からの回答

2026年6月20日

Years of support — thank you, Josh! Genuine sneakers under market is exactly what we're here for, and we're glad it's been worth it. Cheers for sticking with Retailer. — The Retailer team

The Retailer からの回答

2025年12月4日

Hi there,

Thanks for your feedback. Your order was shipped within the 20 business-day timeframe stated on our website at the time of purchase, though we understand it may have still felt longer than expected. We’re sorry it came across as slow service.

If you’d like to cancel your subscription, please email our team at support@theretailcorrection.com and we’ll take care of it right away.

Thank you for giving us a try, and we appreciate the feedback

The Retailer からの回答

2026年6月20日

Apple, we're sorry — you paid for a size we couldn't fulfil and then had to chase us for updates, which isn't acceptable. If this was never resolved or refunded, please email support@theretailer.com.au with your order number and we'll fix it straight away. — The Retailer team

The Retailer からの回答

2025年12月4日

Hi there,

Thank you for reaching out, and I’m really sorry for the frustration this situation has caused.

To clarify what happened — the original parcel was lost by Australia Post, and we weren’t aware of the issue until you notified us that it hadn’t arrived. As soon as we knew, we began sourcing a replacement pair for you, which can take some time depending on availability.

We fully understand how disappointing the delay and communication issues have been, and we take responsibility for that.

However, after this review was posted, we made the decision to cancel and refund the order in full, as we didn’t want to keep you waiting any longer or add to the frustration. That refund has now been processed, and no further action is required from your side.

We genuinely apologise that your experience wasn’t what it should have been, and we appreciate your patience throughout the process.

If there’s anything else we can assist with, please let us know.

The Retailer からの回答

2025年10月31日

Hi there,

We’re sorry to hear about your experience, but this review isn’t accurate. When you signed up, an account activation email was automatically sent — it may have ended up in your spam or junk folder. Every member receives the same link to activate their account upon joining.

It’s also important to note that memberships are subscription-based and renew automatically unless cancelled. We didn’t receive any cancellation request from you before the renewal charges. You could have contacted our support team at any time for help, and we would have been happy to assist.

We always act fairly and transparently with all members, and your situation was handled according to our standard policy.

— The Retail Correction Team

The Retailer からの回答

2026年6月20日

Thanks, John — 'legit' is exactly what we work for. Appreciate you! — The Retailer team

The Retailer からの回答

2026年6月20日

Really thoughtful review, thank you. You're spot on — the deals and authenticity are the upside, and the long wait is the thing we're working hardest to cut. We'll keep pushing on size depth too. Appreciate the honest take. — The Retailer team

The Retailer からの回答

2026年6月20日 に公開

Thanks for the kind words on the service, Tige — but a month with an item still undispatched isn't the experience we want to give. If that item never arrived, email support@theretailer.com.au with your order number and we'll chase it down for you. — The Retailer team

The Retailer からの回答

2026年6月20日

Quick and easy is exactly the goal — thanks, Luke! — The Retailer team

The Retailer からの回答

2026年6月20日

Thanks, Rain — great to hear the comms and international delivery both landed well. Appreciate you! — The Retailer team

The Retailer からの回答

2026年6月20日

Four orders, zero issues — love that, Sebastian! Noted on more apparel size availability, and we'll pass the Yeezy Gap Dove hoodie request up the chain. Thanks for the support. — The Retailer team

The Retailer からの回答

2026年6月20日

Thanks for the recommendation — really glad the team got it sorted for you. Appreciate you sticking with Retailer! — The Retailer team

The Retailer からの回答

2026年6月20日

Thank you, Mitch! A smooth experience at good prices is exactly what we aim for — stoked you're sticking with the membership for the long haul. — The Retailer team

The Retailer からの回答

2026年6月20日

Appreciate it, Nicholas — prompt, helpful support is exactly what we aim for. Thanks for shopping with Retailer! — The Retailer team

The Retailer からの回答

2026年6月20日

10/10 right back at you, Abdul! Glad the yearly membership's paying off across the Jordans, Yeezys and Essentials — saving you hundreds is the whole point. Cheers! — The Retailer team

The Retailer からの回答

2026年6月20日

Over a year strong — thank you, Kirat! Stoked we keep landing you the limited pieces. Appreciate the recommendation. — The Retailer team