The AA Cars レビュー 1,017

I have had an ongoing problem with an AA approved garage CARME in Waltham Abbey since mid February, i had to involve AA in March because my car had major engine/oil issues within the first 1.5 days, the dealer has been uncontactable by phone and takes around 5 days to respond to emails, i requested a full refund which was declined even though this was my right, now 3 months on and i am no further, i have a car sitting in my drive i am paying for and can't use, AA have sent me many emails but not actually resolved anything between myself and the dealer, the dealer is clearly not following my rights and AA are allowing him to do this, they have requested confirmation of work done / service history and still have presented nothing to me 2 months on, i am now having to fight this myself due to the lack of help that AA are giving even though my rights are very clear and the dealer is clearly breaking the law, he has run circles around them and they are allowing this to happen, i would never recommend going to an AA approved dealer, i thought this was security but quite frankly i have had no help at all, i am now a lot of money down and still having to fight my own corner becuase they are allowing garages like this to use their name and treat customers this way.

Been dealing with AA Cars on a professional basis for several years now and find them an excellent company to work with supporting my business.
On a personal note, I find my account manager Louis Yau a very approachable, attentive and helpful member of their team who goes the extra mile to make sure everything is running smoothly.

Excellent communication and service great company

Karen is my rep and she is a credit to the AA used car site ....I have been in the motor trade for over 30 years and had many dealings with advertising reps and I can say that Karen is a cut above most I have spoke with over the years very helpful and professional but funny and easy to deal with very good customer skills top marks from me !
Jason W
Berkshire Jeeps and Jags

Well what a journey…
Craig was absolutely amazing with helping me find a car quickly and getting one two days later! It’s safe to say it’s been a journey but Craig has been amazing every step of the way the level and communication and care he provided was amazing even with the issue with since taking it’s time it got sorted very quickly thanks to Craig persistent. What a wonderful bloke. A very big credit to the team.
Thank you once again Craig

I had to use the AA Cars mediation service following a dispute with a dealer, and I was really impressed with how the situation was handled.

Lauren Mack, who dealt with my case, was excellent throughout. She was always clear, calm and professional, and took the time to understand the details properly. She kept things moving, followed up when needed, and helped keep the process focused on reaching a fair outcome.

It wasn’t a straightforward situation and at times it felt like it might drag on, but having Lauren involved made a real difference. Her communication was consistent and she struck the right balance between being neutral and ensuring things progressed.

In the end, the matter was resolved and I don’t think that would have happened without the AA’s involvement.

Really positive experience overall and I’d definitely recommend the service.

Ellie has been brilliant, guided us through the process and made sure we took the right steps! Thank you Ellie

I purchased a Nissan Qashqai (MT72 RZO) from a AA Cars Dealer, House of Motors Ltd on 31.03.2026. Within hours of collection, the vehicle suffered a total electrical failure (no dashboard response/non-functional).

Under the Consumer Rights Act 2015, I exercised my short-term right to reject the vehicle the following day as it was not of satisfactory quality or fit for purpose. Despite this, the dealer (Imran) has been dismissive and refused to collect the vehicle. They even attempted to blame me for the failure without conducting a professional inspection.

I have now issued a formal complaint to the Finance Lender, the Broker, and Trading Standards.

Buyers beware: This dealer has failed to fulfill their statutory obligations. I will provide further updates as the case progresses. I strongly advise reading all negative reviews before approaching this dealer.

I bought a car in good faith from a Trader who had signed up to the code of practice with AA cars. The car turned out to have a ghost MOT along with multiple issues including carbon monoxide leaks. The trader failed to engage with me so I tried mediation, after 5 months and multiple emails, the trader did not engage with mediation. All AA cars were prepared to do was to review their membership. The trader was obviously not bothered about their membership, hence the lack of engagement. So I have wasted 5 months of my life for nothing as I am now in limbo with a car that's going to cost over £2000 to repair and with costs for reports that I have had to pay for. All I can say is that AA cars have been totally useless and their affiliation is not worth the paper it's written on.

Our ordered premium car wasn't available so they offered us a downgrade for no extra refund or an upgrade for extra charge.
People working there were nice but couldn't help us.

Had a problem with a recommended AA car retailer not sending the car warranty certificate through...Sophie from AA Cars solved the problem inside 48 hours. Job well done.

Having paid a deposit for a car that was expected to be ready to collect in 2 days to one week we decided to cancel as we felt that the dealer was just coming up with very unconvincing excuses.He refused to refund our deposit as he said it was non refundable. There was nothing on the receipt stating that fact.
Having sent him various emails and texts pointing out that we had trusted in the dealership as he was affiliated to AA Cars and should comply with their terms and conditions he still refused to refund our deposit.
It was at this point that we decided to involve AA Cars free mediation service. Grace listened to our concerns and contacted the dealer on our behalf who still refused to refund the deposit. She was very patient with us and always kept us informed by either email or phone. We were so frustrated with his refusal so we asked Grace to go back to the dealer to point out to him that at no point were we given a written contract which was against AA Cars terms and conditions.She did so and then the dealer agreed to pay us 50% of our deposit within 14 days. As this was not forthcoming we went back to Grace. She spoke to the dealer again and eventually we were paid the money.
Grace was very understanding and eventually succeeded in getting some of our money back.
We do feel that this particular dealer does not adhere to AA Cars terms and conditions. Grace advised us that our complaints are taken seriously and reviews of dealerships do take place.

From my initial meeting with Lynne the New Business Manager to my welcome phone call from head office its has been a pleasure to deal with the AA.

I bought a car from aa, took it to the garage multiple and I mean a 15+ numbered list of issues with the car, got it returned, got my money back! 2 days later car is back is for sale, with an apparent fresh new mot where no repairs are shown, the CAR DETAILS ARE VW POLO 2012 WHITE, 92,400 MILES SOLD BY SF CARS LTD is back up for sale. DO NOT BUY A CAR FROM AA USED CARS. IF YOU GET A REFUND THEY DO NOTHING AND ITS UP TO THE NEXT MUG TO BUY A CAR FROM THEM!!!!!! WARNING WARNIMG WARNING WARNING WARNING buy from an actual DEALERSHIP!!!!!

I was being supported by Lauren who was at first very good. She arranged for the garage to do the work even though I was highly sceptical they would do the work.
However after indeed the garage did not do the work, rather than trying to get it back on track, she completely disengaged and made no attempt to help.
Now I have to take the legal avenue, which was a complete waste of a month going through the AA

The AA were persistent in attempting to talk with the dealer

I had a problem with a vehicle I purchased, the dealer wasn’t truthful and kept misbehaving. I reached out to AA and they stepped in, a wonderful lady Grace was assigned to help me and she did a wonderful job from the beginning to the end, she helped me recover part of the money spent on the vehicle back. Thank you AA and special thank you Grace.

Excellent service

Dealt with AA for a number of years and always found them very professional.
The lady who I dealt with (Karen) was always kind and considerate during my contract and would go the extra mile to help
Thank you kindly
Daryl

Absolutely amazing mediation. Lauren has gone above and beyond. I have been kept informed every step of the way.