The kits are great as usual. I have done many others from you and they are of high quality. The only downside is the length of time from ordering the items to getting them. The shipping times are q... もっと見る
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They are just amazing to deal with and the quality of the kits and threads are just wonderful. Really friendly people and a great business with great cross stitch designs and really quick delivery to... もっと見る
Did receive my order in 4 days, however there seem to be multiple mistakes in the pattern. Customer service does not respond to my questions about this. Edit: customer service did respond, there... もっと見る
企業が回答しました
Once more a great experience. The craftwork is just as expected and was very quickly delivered. It is not my first Thea's work and I'm sure it won't be the last one. There's a big difference between... もっと見る
企業が回答しました
企業情報
当該企業による記述
Thea Gouverneur is een Nederlands familiebedrijf dat sinds 1959 hoogwaardige borduurpakketten ontwikkelt en produceert. Vanuit ons atelier in Sassenheim creëren wij gedetailleerde ontwerpen met oog voor kleur, kwaliteit en vakmanschap. Onze collectie bestaat uit honderden kruissteek- en handwerkpakketten, variërend van botanische thema’s en dieren tot wereldsteden en klassieke kunst. Alle pakketten worden in Nederland samengesteld en bevatten stoffen, garens en materialen van premium kwaliteit. Wij leveren wereldwijd aan hobbyisten, winkels en grote retailers, zowel via onze eigen webshop theagouverneur.com als via internationale verkoopplatformen. Onze missie is om borduurliefhebbers overal ter wereld te inspireren met unieke, moderne en tijdloze ontwerpen die met zorg en passie zijn gemaakt.
連絡先
4.4
優良
43件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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The kits are great as usual
The kits are great as usual. I have done many others from you and they are of high quality. The only downside is the length of time from ordering the items to getting them. The shipping times are quite long, although understandable since they are coming from the Netherlands to the U.S.
2026年6月8日
They are just amazing to deal with and…
They are just amazing to deal with and the quality of the kits and threads are just wonderful. Really friendly people and a great business with great cross stitch designs and really quick delivery to the UK. Highly recommend.
2026年6月18日
Although I have not started it yet it…
Although I have not started it yet it looks a very good kit and the delivery was very quick. Very pleased.
2026年6月10日
Absolutely beautiful projects I’m so…
Absolutely beautiful projects I’m so looking forward to getting stitching.
2026年6月1日
I absolutely love Thea Gouverneur…
I absolutely love Thea Gouverneur designs! Fast delivery and pleasant communication! Thank you for the wonderful set!
2026年6月3日
Excellent experience
2026年6月3日
Thea Gouverneur Since 1959 からの回答
Thank you for your review!
We are delighted to hear that you had an excellent experience with us. Your feedback is greatly appreciated and motivates us to continue providing the best possible service and products.
We hope you enjoy your purchase and look forward to serving you again in the future!
Kind regards,
Natalie
Vriendelijk, behulpzaam
Vriendelijk, behulpzaam, mee denken en probleem oplossend, snelle verzending.
2026年5月29日
Thea Gouverneur Since 1959 からの回答
Hartelijk dank voor uw mooie review!
Wat fijn om te horen dat u onze service als vriendelijk, behulpzaam en oplossingsgericht heeft ervaren. We vinden het belangrijk om met onze klanten mee te denken en samen tot een passende oplossing te komen wanneer dat nodig is.
Daarnaast zijn we blij dat u tevreden bent over de snelle verzending. Uw positieve woorden waarderen we enorm.
Veel plezier met uw bestelling en graag tot een volgende keer!
Met vriendelijke groet,
Natalie
I started running out of thread back in…
I started running out of thread back in March and sent an email. I had to send another email in May to finally get resolution and they charged me for a new thread kit which still has not arrived. The threads easily get tangled and lost.
2026年5月27日
Thea Gouverneur Since 1959 からの回答
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration caused by the delay in handling your request for additional thread and for the inconvenience of having to contact us multiple times. We understand how disappointing it is when you are unable to continue your project as planned.
We are also sorry to hear about the issues you experienced with the thread. This is certainly not the level of service we strive to provide.
I can see in our system that we have since been in contact with you and worked together to find a suitable solution.
Thank you for bringing this to our attention. Your feedback helps us continue to improve both our products and our customer service.
Kind regards,
Natalie
Thea Gouverneur Since 1959 からの回答
Merci beaucoup pour votre gentil avis !
Nous sommes ravis d'apprendre que vous appréciez nos magnifiques modèles et que vous êtes satisfait(e) de notre service. Vos compliments sont très appréciés par toute notre équipe.
Nous vous souhaitons beaucoup de plaisir avec votre projet et espérons avoir le plaisir de vous servir à nouveau prochainement.
Cordialement,
Natalie
Thea Gouverneur Since 1959 からの回答
Hartelijk dank voor uw fijne review!
Wat leuk om te horen dat uw bestelling snel is geleverd en dat u tevreden bent over de kwaliteit van het materiaal. Fijn dat alles compleet is aangekomen, zodat u direct aan de slag kunt.
Wij wensen u veel plezier met uw project en hopen u in de toekomst weer van dienst te mogen zijn!
Met vriendelijke groet,
Natalie
package arrived on time and in perfect…
package arrived on time and in perfect condition. I am anxious to get started on this new one.
2026年5月11日
Thea Gouverneur Since 1959 からの回答
Thank you for your kind review!
We're delighted to hear that your package arrived on time and in perfect condition. It's always exciting to start a new project, and we hope you enjoy every moment of working on this one.
Thank you for choosing us, and we wish you many happy stitching hours!
Kind regards,
Natalie
Professioneel en hoge kwaliteit
Práchtig borduurpakket, hoge kwaliteit, op de hoogte gehouden van verzending, in prima staat en compleet ontvangen, nu blij aan het werk
2026年5月7日
Thea Gouverneur Since 1959 からの回答
Hartelijk dank voor uw mooie review!
Wat fijn om te horen dat u tevreden bent over de kwaliteit van het borduurpakket en dat alles compleet en in perfecte staat is aangekomen. We vinden het belangrijk om onze klanten goed op de hoogte te houden van de verzending, dus het is prettig om te lezen dat u dit heeft gewaardeerd.
Wij wensen u heel veel plezier met het borduren en hopen dat u volop geniet van uw nieuwe project!
Met vriendelijke groet,
Natalie
Thea Gouverneur Since 1959 からの回答
Thank you for your lovely review!
We're so pleased to hear that you're happy with both our service and your kit. We hope you have a wonderful time working on your project and enjoy every stitch along the way.
Thank you for choosing us, and happy stitching!
Kind regards,
Natalie
Thea Gouverneur Since 1959 からの回答
Bedankt voor uw mooie review!
Wat fijn om te horen dat de levering snel was en dat alles aan uw verwachtingen voldeed. We doen ons best om onze klanten een goede service en een vlotte levering te bieden, dus het is geweldig om te lezen dat u dit zo heeft ervaren.
Veel plezier met uw bestelling en graag tot een volgende keer!
Met vriendelijke groet,
Natalie
Producto perfecto
2026年4月8日
Thea Gouverneur Since 1959 からの回答
¡Muchas gracias por tu reseña! Nos alegra mucho saber que estás satisfecho con el producto. 😊
Esperamos poder servirte de nuevo en el futuro.🥰
Very bad customer service
Very nice designs, but…There were 3 threads put for symbol/one colour and one of the thread was a different hue than the first two although they all were very similar colour. I tried to contact the support team a month ago via contact form, received an answer that the ticket was created and no more contact. Today 9 hours ago I contacted support team via email this time, received the same answer that the ticket was created and nothing more - no contact, no message, although they write on their website about 24/7 support. Feeling very disappointed.
2026年3月21日
自発的なレビュー
Thea Gouverneur Since 1959 からの回答
Thank you for your feedback and for your kind words about our designs, we truly appreciate it.
We’re very sorry to hear about the issue with the thread color and the experience you’ve had with our support team. This is certainly not the level of service we aim to provide. The difference in thread hue you described shouldn’t have happened, and we understand how disappointing that must be.
Regarding your support requests, we sincerely apologize for the delay and lack of follow up. This is not in line with our standards, and we are addressing this internally.
We hope that your request has since been resolved to your satisfaction. If this is not the case, please don’t hesitate to reach out again with your order details so we can prioritize your case and make things right.
Thank you for your patience, and we hope to restore your trust in us. 🥰
I have not received my order yet
I have not received my order yet. I hope it is on it’s way. I did not realize it was in another country.
2026年3月30日
Thea Gouverneur Since 1959 からの回答
Dear Carolle,
Thank you for your message and for your patience. We understand that waiting for your order can be frustrating.
Your order is indeed being shipped from another country, which can sometimes result in slightly longer delivery times than expected. Please rest assured that your package is on its way.
If you haven’t received a tracking update recently or would like us to check the status for you, please feel free to contact us at support@theagouverneur.com
we’ll be happy to assist you further.
We appreciate your understanding and hope your order arrives very soon!
Kind regards,
Natalie
Only know English!
2026年3月26日
Thea Gouverneur Since 1959 からの回答
Thank you so much for your 5-star review! We really appreciate your support. 😊
We understand you prefer English, and we’ll make sure to keep our communication clear and helpful for you. Thanks again, and we look forward to assisting you in the future!
Thea Gouverneur Since 1959 からの回答
Thank you for your kind review! We're happy to hear that you appreciated our communication, fast delivery, and product quality. We hope to welcome you again in the future! 😊
Thanks for getting me the complete set…
Thanks for getting me the complete set of floss. Love the catalog and will be making future purchases
2026年3月5日
Thea Gouverneur Since 1959 からの回答
Thank you for your kind review! We’re glad to hear the floss set arrived complete and that you enjoyed the catalog. We hope it inspires many beautiful projects. We look forward to helping you with your future purchases! 🥰
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