The Body Shop International レビュー 1,353

I ordered a gift on next day delivery, 2 days later not even with the Royal Mail. Sent emails with no response

I have been using Bodyshop products since 2013 and I am very satisfied with various range of beauty products.

Jag skulle köpa en produkt, sen tittade jag lite runt i affären men hittade inget mer. När jag kom till kassan för att betala sa hon: Fina erbjudan på hudvård du får köpa 2 och en av de till halva priset, vill du bli medlem? Nej svarade jag bestämt, jag vill BARA ha den här. När jag betalat följde en andra expediten efter mig hela vägen ut i affären och rabblade erbjudanden. Jag kände mig förföljd och absolut ingen lust att handla där någon mer gång. Detta var i affären i Liljeholmen, STHLM.

Had emails twice direct from company offering money off, I couldn’t get the code to work. So contacted customer services, after promising first response and many days later they point blank refused to honour the deal end of conversation. Have been a customer since it first started out but not any more. Avoid dealing with them they do not care about customers.

Fui al body shop de Mesa y López y me recomendaron súper bien una chica creo que se llamaba Cristina y me ayudó personalmente con un producto indicado para relajar las noches a mi madre por ansiedad
Y funcionó estoy en encantado muy profesional

The store and team in the Eastbourne branch are all lovely - beautiful store, warm welcome and friendly knowledgeable staff to talk to. Special thank you to Saz for helping me get my skin better in one week than I've managed my whole life with her great recommendations!

Buongiorno compro da loro minimo 20 anni avevo iniziato con negozio fisico poi sempre on line e in tutti questi anni non ho mai e dico mai ricevuto un buono sconto o anche un buono fedeltà sono tantissimi anni e spendo anche molti soldi non faccio ordine da poco.......e la linea muschio bianco mai e dico mai messa in offerta è vergognoso pensando tanto al cliente serve la compra comunque......gli ordini vengono consegnati dopo tantissimo tempo e più di una volta mi sono arrivati rotti ma rimborsati

I visited the store in McArthur Glenn in York today (6 April). I was served by Beth, the new manager there. She's a credit to the company - very friendly and happy to help. We got chatting and she offered to make up some samples that I might find helpful. I was blown away by how kind and caring she was, and it truly made my day. I really hope this feedback filters back to her, as she deserves to know how much it meant to me. Thanks Beth for making me feel so special!

I placed an order as some of my previous for 5 products of shower gel for a birthday present, disaster I was delivered 60mm units. A bit like paint samples.
What a stupid offering there is 2 shower shots only and a major embarasment.
I now realsise they have introduced this miscue 60mml offer where allway the minimal was100. As previous buyer I did not look at the quantiles as it was I never had to do.
Bad experance.

Website won't let me order. Once I've put all my details in, it gives me a very vague message of "There was an issue creating your order. Try again, or contact us for more details." The support on the chat is an AI chatbot that makes you jump through hoops verifying yourself then just told me to restart my browser. I tried 2 different browsers and my phone and got the same thing so either their site is broken or perhaps they've decided I'm dodgy. I went back to the chatbot and it's just not responding anymore. There is no phone number so I've had to give up.

I used to never be out the body shop in Aberdeen Scotland in the 90s, it used to be packed every time. Now it’s deserted. If you bring back Anita’s formulas and decent prices and the quality items I’m sure it would survive. £19 for a body butter lol extortion. Bring back 90s white musk fuzzy peach patchouli strawberry coconut vanilla Ananya etc etc perfume oils the way they used to be while Anita owned the brand I’m positive the body shop will be back to its former glory of the 80/90s with that alone!? The dewberry that made a comeback was a total let down nothing like it was back then. It used to be cheap and lasted all day. Now you can hardly smell it. I know I speak for thousands-all over the net. It’d be such a shame to see this company go it saddens me. Was one of the best shops ever at one time. Greed is not the way to move forward. Quality and affordability is. Stop with all these reformulations and go back to originals that everybody loved!!

Extremely strongly perfumed body butters. Smells cheap and unnatural. Huge disappointment.

I'm an original Body Shop fan (loved their pionering ethical ethos in the 1980s) but I stopped being a customer when Anita Roddick sold it to L'Oreal (who just weren't a good fit and didn't "get" the brand). The company has been through a hard time since then. It's changed hands several times, and nearly went into administration in 2024. However, the new owners seem to have a much better handle on The Body Shop's original brand values. I recently visited their Brighton store again and started trying their products. I'm happy to report that some of them are great and the brand's ethical values are front and centre again. I've been using their almond milk hand balm (being older now I suffer from dry hands) and it's excellent. They really are the OG in the ethical beauty space and I hope their revival is a success.

I would review 0 . Customer service don't response . Still waiting for them to response.
Be careful.

He comprado mi colonia de toda la vida, el White Musk, lo dejé de comprar porque cambiaron el aroma, pero leí que habían vuelto a hacer la original y es verdad, estoy encantada. Recomiendo.
La empresa se ha ido al garete en algunos países pero en España sigue activa, todo bien.

The reason I am not really satisfied with the customer care resolution with The body Shop International is because nothing was resolved & the product that I was supposed to have ordered still got sent out to me. Something that I didn’t want or need. The same as the Subscription that I apparently wanted & had no knowledge/acceptance of. Each of these things were done without my permission or consent.
All of this done on 28/1/26 whilst I was abroad at 2.10 in the morning.
I hope this never happens to anyone else.
A total inconvenience. Whilst the advisor assured me with an apology, I find this all very worrying & frustrating that I have subscribed to something of which I had no knowledge & the payment taken out of my account to.

Soy clienta de The Body Shop desde hace más de 20 años. Tras el cierre de la tienda física en mi ciudad (León), la compra online es la única opción disponible.

Desde hace más de un año no puedo acceder a mi cuenta en la web y me veo obligada a comprar como invitada, perdiendo todos los beneficios del programa de fidelización. Atención al cliente se limita a indicar que los puntos solo pueden usarse en tienda física, una opción inexistente en mi ciudad.

El resultado es que, pese a ser clienta de larga trayectoria, quedo excluida del programa de fidelización sin solución, sin alternativa y sin compensación. Una gestión deficiente y muy alejada de la imagen de marca que The Body Shop pretende transmitir.

There are so many products on the market that promise great results at a fraction of the price .Some of the items I bought were disappointing , for example, the cleanser had that unmistakable “expired product” smell, which was really off‑putting. And the lavender massage oil barely smelled like lavender at all, even though the scent is the whole point of creating a relaxing experience.

They made a huge deal about going 100% vegan, but after they posted about it and made a huge campaign around it, they quietly started using animal derived ingredients again without mentioning it. Liars who clearly don't care about animals or ethics, only their bottom line.