The Body Shop International レビュー 

I have amended my original review of one star to 3 stars because eventually I was I was satisfied with the outcome. Customer service can be quite frustrating to deal with. Calls are directed to a digital assistant which can cause confusion and the misunderstanding that your issue is being resolved when in fact you need to speak to a human being. The customer service team seem to be unaware this is customers’s first point of contact. I was initially outraged by my telephone conversation but on reflection I think there could be some cultural issues. I made an online purchase which included lip butter which neither myself or my husband could open. It was suggested that I could return this item at my own cost which only has a value of £7 or I could go to a store and ask for help to open it . I could not believe they required me to undergo the frustrating and time consuming process of generating an online return in order to exchange this item. Eventually, I was sent a link to generate a return label via Royal Mail which incurred a small charge to me. The returns portal is not user-friendly. The very least they could have done was to email me a prepaid return label. My request for some form of compensation for this huge inconvenience together with a refund of my return postage cost was initially received with incredulity. However, I was eventually satisfied with the outcome. although it was like pulling teeth. I received a complimentary lip butter and a refund of my postage. In their favour I did receive a number of polite updates from the same customer service advisor who once realising that I meant business did agree to my request. The message is that you need to be very firm and clear with the customer service team of what your expectations are and be persistent. The measure of a reputable organisation is how they deal with things that go wrong. The body shop appears to struggle with this concept..

I've been purchasing my shampoo and conditioner from TBS for years. I always use my Love Your Body rewards. These codes no longer work on their website and the price of the Ginger Shampoo has increased.

Will be finding an alternative shampoo and conditioner brand where I'm not losing out by being a customer.

I have shopped with The Body Shop for many years there is no click and collect anymore for free why?
I placed an order this morning they have stored my credit card details without my permission!
They placed 3 orders when I only order once? Now I am trying to get cancellations .
Body Shop what you are doing is illegal I’m not the only review who is saying this maybe it’s time to change my supplier!?
Just cancel the first order which should never have gone through still being charged and the 2nd order 3rd order charged twice!! Doesn’t even show on my account.
Body Shop does not read reviews you need to email them!
!

Under UK consumer law and UK GDPR, businesses are required to obtain clear, specific, and informed consent before storing your payment details or charging your card for future purchases.
I have also found out like Boots The Body shop online is not the same company as the franchised stores who are very kind and helpful. They are now only sending only half my order due to ? Yet they have charged me for the full order!!
Over a week now order not ordered returned one credit still waiting for the other one. Reported to Credit Card Company who are now intervening.
The Body Shop UK do not even read or respond to these reviews such an unprofessional company
Thank you

Be very careful about letting your teenager use the Tea Tree oil facial wash. My 16 year old son had a bad reaction to it and his skin burnt. Saw a GP who said his skin should heal in a fortnight. But I would advise testing on a small patch of skin before using.

I purchased a few items from one of the bodyshop lines (edelweiss) and had a reaction to the product. I notified the company to simply return the products and it has been well over a month of they continually asking questions regarding reactions and requiring personal health information and pictures. It has been almost 2 weeks since there has been any movement on this case as I am now continually told "I had forwarded your ticket to the appropriate team and they will be reaching out at their earliest convenience." The customer service is very poor and I seem to get the run around since I first notified them on May 08, 2026

I had the pleasure of visiting The Body Shop in Bath City Centre, UK on a city break.

I was greeted with such a warm welcoming staff member Yas, who asked if I needed any help.

Usually, I tend to find this can make me uncomfortable in retail stores, although having worked in this sector myself, I am aware it is a common practice of greeting and welcoming customers.

Yas made me feel so comfortable that after initially shying away from the question, I actually wanted to ask for some advice.

Not only did Yas offer exemplary service and advice! She did so with such a warmth about her that made me feel very comfortable to speak with her and discuss my skin concerns.

I browsed the shop, and was at the time was the only customer in store.

Having a background in retail, it often comes in waves of customers, so seemed I caught a lucky time for me, because I have anxiety when shopping and i often find it hard to feel at ease.

I shared this with Yas, and she couldn’t have been more understanding offering all her time to help me shop comfortably.

Not only did I come out with amazing advice and suitable products, but even bought more than expected!

I was also fortune to meet Soraya and Molly on a return visit, and I can see that kindness and compassion is very much through the whole store staff team!

Good on you Bath Store ! These team members are a credit to the company and you want to hold on to these girls! :)

One very happy customer wishing I lived closer! See you next time I hope!

Vuestra crema en manteca de mandarina huele a petróleo y no tiene nada de natural!.
Que decepción tan caro 50ml 7€ por esa basura!!!.

recently I've bought some items but the package and its delivery were confusing, I refounded, they agree and did not mentioned about shipment charge for refunding in their email respond, surprisingly the body shop has not refunded the total, and
charged me CAD $9.95 for shipment. I
am nit satisfied at all. What is wrong
with my favorite body shop. please help me with this issue. Thank you.

I have used the body shop products for many year's & obviously very pleased with their product's, However despite asking not to be debited automatically by them 3 time's, Today i have been debited automatically yet again, With a delivery pending, Which again i have to return, Also yet again i will have to call them. If this happens for a fourth time, It's time to shop elsewhere.

Leider ist bei The Body Shop offenbar niemand zuständig oder erreichbar, wenn es um Rücksendungen aus der Schweiz geht. Ich habe eine Bestellung gemacht und wollte diese retournieren. Trotz mehrerer Anfragen habe ich bis heute keinen Rücksendeschein erhalten – auf keine einzige Anfrage wurde reagiert.
Auf der Homepage wird ausdrücklich darauf verwiesen, dass man sich für einen Returenschein melden soll. Wenn jedoch keinerlei Antwort kommt, ist eine Rücksendung aus der Schweiz praktisch unmöglich.
Besonders enttäuschend ist auch, dass Coop bzw. die Coop Supercard zwar aktiv mit Bodyshop und Superpunkten wirbt, sich bei Problemen aber ebenfalls nicht verantwortlich fühlt und einfach an Bodyshop verweist.
Ein miserabler Kundenservice, den ich so definitiv nicht weiterempfehlen kann. Kunden werden nach dem Kauf komplett allein gelassen.

Extremely disappointing experience from start to finish.

I placed an order for an item that was clearly advertised as being in stock on the company’s website. The only reason I purchased it was because it showed as available and I needed it in time for a birthday gift. Payment was taken successfully, so naturally I assumed everything was confirmed and being processed correctly.

However, the very next day, I received a refund and cancellation with little to no explanation and absolutely no attempt to offer a suitable solution or alternative. By that point, it was far too late for me to source the item elsewhere in time for the birthday, completely ruining the surprise and causing a huge amount of unnecessary stress and disappointment.

What made the situation even worse was the poor level of customer service afterwards. Communication felt dismissive and unhelpful throughout, with no real accountability taken for advertising stock that apparently was not available in the first place. There was no genuine apology, no effort to make things right, and no meaningful compensation offered despite the inconvenience caused.

To add further frustration, I then had to chase for clarification regarding items that had supposedly been included with the order, only to receive vague and unhelpful responses. The entire experience felt disorganised and extremely unprofessional.

Mistakes can happen with stock systems, and most customers can understand that occasionally issues arise. However, what separates a good company from a poor one is how those issues are handled — and unfortunately this was handled incredibly badly. Taking payment for an item, cancelling it afterwards without proper communication, and leaving the customer to deal with the consequences is simply unacceptable.

Overall, this has been one of the most frustrating online shopping experiences I’ve had in a long time. I would strongly advise others to be cautious when ordering if they need items for important occasions or within a certain timeframe, as the stock information and customer support were completely unreliable in my experience.

The body shop Portugal is failing it's obligation to pay salaries to their workers. They use marketing has if they had values but don't comply to those values, how it's possible to have a big company like body shop to leave it's workers without any paycheck after all the work they did??
It's disgusting and I will stop buying products from this brand.

I returned my parcel, which shows as delivered on 29 April. Despite this, customer support informed me that the warehouse has not received the parcel, even though I have already been waiting two weeks for a refund.
During my interaction with customer support, I experienced the following issues:

My returned parcel was effectively denied as received, despite confirmed delivery.
My questions were repeatedly ignored or unanswered.
I was unable to obtain a clear timeframe for when my refund would be processed.
I was not initially provided with a reference number for the chat.
I requested a transcript of the conversation for my records and was told this was not possible, and that screenshots were my only option.

The matter was supposedly escalated, yet no timeframe was given, and I was told only that someone would “reach out when the warehouse gives an answer.” This leaves me in an unacceptable position as a customer who has already complied fully with the return process.
A business should not expect customers to absorb the cost or uncertainty caused by internal communication failures between customer service and the warehouse. The lack of transparency, accountability, and urgency in resolving this issue has significantly damaged my trust.

I ordered a gift on next day delivery, 2 days later not even with the Royal Mail. Sent emails with no response

I have been using Bodyshop products since 2013 and I am very satisfied with various range of beauty products.

Jag skulle köpa en produkt, sen tittade jag lite runt i affären men hittade inget mer. När jag kom till kassan för att betala sa hon: Fina erbjudan på hudvård du får köpa 2 och en av de till halva priset, vill du bli medlem? Nej svarade jag bestämt, jag vill BARA ha den här. När jag betalat följde en andra expediten efter mig hela vägen ut i affären och rabblade erbjudanden. Jag kände mig förföljd och absolut ingen lust att handla där någon mer gång. Detta var i affären i Liljeholmen, STHLM.

Had emails twice direct from company offering money off, I couldn’t get the code to work. So contacted customer services, after promising first response and many days later they point blank refused to honour the deal end of conversation. Have been a customer since it first started out but not any more. Avoid dealing with them they do not care about customers.

Fui al body shop de Mesa y López y me recomendaron súper bien una chica creo que se llamaba Cristina y me ayudó personalmente con un producto indicado para relajar las noches a mi madre por ansiedad
Y funcionó estoy en encantado muy profesional

The store and team in the Eastbourne branch are all lovely - beautiful store, warm welcome and friendly knowledgeable staff to talk to. Special thank you to Saz for helping me get my skin better in one week than I've managed my whole life with her great recommendations!

Buongiorno compro da loro minimo 20 anni avevo iniziato con negozio fisico poi sempre on line e in tutti questi anni non ho mai e dico mai ricevuto un buono sconto o anche un buono fedeltà sono tantissimi anni e spendo anche molti soldi non faccio ordine da poco.......e la linea muschio bianco mai e dico mai messa in offerta è vergognoso pensando tanto al cliente serve la compra comunque......gli ordini vengono consegnati dopo tantissimo tempo e più di una volta mi sono arrivati rotti ma rimborsati