The Bridge | Watch Straps レビュヌ 

161
•
TrustScore 5段階評䟡の4.5

4.6

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is re... もっず芋る

5぀星のうち5の評䟡

In a marketplace filled with cheap junk, The Bridge stands out with a selection of tasteful, quality bands at a reasonable price. Solid buying experience, fast shipping from the UK to Canada. Model pu... もっず芋る

5぀星のうち5の評䟡

I have always loved their products. Great quality and selection. Plus, shipping has been a breeze even though it is international. My last purchase arrived empty. The package had been opened, an... もっず芋る

5぀星のうち5の評䟡

It was a very easy process to order a watch strap . I took delivery less than 2 days later which I am delighted with together with the packaging. If purchasing as a gift 
 Perfect ! Thank you to all... もっず芋る

䌁業情報

  1. 腕時蚈補造業者

圓該䌁業による蚘述

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


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4.6

優良

TrustScore 5段階評䟡の4.5

161件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.6

すべおのレビュヌ

(161)

過去12か月のレビュヌ数: 69ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Beware!

I have a medium sized wrist and the strap did not fit. I sought a return and refund and was instead offered a discount so I could pay to have additional holes put into the strap. The discount was ‘apparently’ paid to me but has not been received. Just appalling - beware.

2026幎8月18日
自発的なレビュヌ
The Bridge | Watch Straps ロゎ

The Bridge | Watch Straps からの回答

Hi Richard - want to thank you for talking the time to leave us this feedback & I sincerely apologise that the experience you had with us was not up to scratch.

The process should have been far simpler. The moment you told us you wanted to return it, we should have honoured this. If you're not happy, then neither are we. I'll be looking into this and finding out where there was a breakdown in our standard operating procedures.

I'd love to try and make this right for you and remove this nasty aftertaste. I have requested some information via Trustpilot so I can dig intio this a little deeper.

Appreciate your patience & understanding, Richard. We clearly did not get it right this time.

Kind regards,
Oliver
Founder | The Bridge

5぀星のうち3の評䟡

Poor quality product

The strap I order was very, very poor quality. Clearly made in China and badly at that. I emailed the company for a refund. They emailed me back basically questioning my ability to use a link removal tool. That wasn’t the issue. It was their subpar link pins. I’m currently trying to get a refund. Now that I’ve emailed stating this customer service has gone very quiet. Not the level of service I’d expect.

2026幎8月22日
自発的なレビュヌ
The Bridge | Watch Straps ロゎ

The Bridge | Watch Straps からの回答

Hi there! Oliver here from The Bridge.

Firstly, I'd like to apologise that your experience with us hasn't been up to scratch - which simply isn't good enough. To make sure we have all the details we need to make this right, I've made a request for more information via Trustpilot. The team will jump straight onto it as soon as we receive this.

As for where the straps are made, we pay very little attention to the country when choosing where we make our straps. We simply look for: where are best skills and where are the best materials? This combination has rarely failed us. In an ideal world, I would make all of the watch straps in the London, UK where the business is based, but the reality is, as a country, we don't have the best skills for this kind of craft. We have great designers in the UK, but when it comes to making the individual components & actually assembling a strap like our titanium Presidential, the skills & labour required just don't exist. Another example is that the Italians make excellent leather straps but have no idea what to do with metal-based straps - so we only source leather straps from Italy. Hope this clears it up.

5぀星のうち5の評䟡

Outstanding customer service

So this is an update to a review I posted a while ago. Initially I ordered the Goodwood strap for my Ultra, got the despatched confirmation email and then given the run around saying it was out of stock so ended up getting a strap I didn’t really want - was very disappointed so my review reflected that.

Next up was an email from Sarah in the support team offering to sort the issue for me so I’m now the proud owner of the strap I wanted in the colour I wanted.

Customer service couldn’t be better - and I’ve gone from a disappointed customer to one that will come back again !

So thank you - very happy with the strap and the service has gone above and beyond !

2026幎8月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Aurelias is better than the Apple OG!

I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is refined, the silver hardware complements the watch perfectly! So don't put up with the original. If you want a sporty band with a bit of style then get yourself an Aurelias!

2026幎8月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Service Beyond Expectations!

I’ve ordered 3 watch bands from The Bridge. Great looks for an Apple Watch. Recently one of my bands did fit the watch properly. Contacted customer service, sent a video clip, and they sent me a replacement band of my own choosing. Our cousins in the UK are knocking it out of the park! Thank you!

2026幎7月29日
自発的なレビュヌ
5぀星のうち5の評䟡

A stand out choice

In a marketplace filled with cheap junk, The Bridge stands out with a selection of tasteful, quality bands at a reasonable price. Solid buying experience, fast shipping from the UK to Canada. Model purchased is The Helm in Navy with White stitching for the Apple Watch Ultra.

2026幎8月13日
自発的なレビュヌ
5぀星のうち5の評䟡

I have always loved their products

I have always loved their products. Great quality and selection. Plus, shipping has been a breeze even though it is international.

My last purchase arrived empty. The package had been opened, and my purchase had been stolen somewhere along the way. I contacted customer service, and it was reshipped to me quickly. The package arrived without any further issue.

The products are amazing, shipping is quick, and the customer is trustworthy and efficient. Thanks. I'll be back!

2026幎8月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent quality & service

I couldn’t be happier with my Helm watch strap. I ordered it in the morning, it was dispatched within a couple of hours, and it arrived the very next day.

The quality is excellent. It feels premium, fits my Apple Watch perfectly, and looks even better in person. It has completely changed the look of my watch.

The service was just as impressive as the product. Fast dispatch, next day delivery, and a great quality strap. I would happily order from them again and highly recommend them.

2026幎7月30日
自発的なレビュヌ
5぀星のうち3の評䟡

Poor Customer Service resolved by owner

Shiny website, lovely straps, dreadful customer service. The straps look great but the problems continue.
a) I ordered and paid for a strap but cancelled it to take advantage of a 3 for 2 deal. When I received my refund they had deducted £3.99 despite the fact that i never received the strap.
b) Emails continually bounce back undeliverable,
c) The magnet fell out of the Polaris yellow 46mm strap that I ordered on Day 2 suggesting poor product quality. (Made in China?)
d) Very occasional responses from Sarah in Customer Service & very weak customer service & service recovery.
e) Told them that I don't need a free strap (which they kindly offered) just a replacement for my faulty Polaris Yellow 46mm but no response at all. I sometimes wonder if there is really anyone in Customer Service except one hour a week?
f) Finally spoke to the owner who called me and who resolved all issues. That’s quite impressive. Now received a replacement Polaris strap and also the £3.99 back.

2026幎7月29日
自発的なレビュヌ
The Bridge | Watch Straps ロゎ

The Bridge | Watch Straps からの回答

Hi Nigel - firstly, I'd like to sincerely apologise for the delay & the situation as a whole - this simply isn't good enough.

We flagged this as an urgent priority the day you posted the original review, and I've just spoken to the team and they have informed me that a response was sent to you on the 29th July at 17:18 - 6 hours after leaving the original review.

We need to hold our hands up and say it looks like we had some email infrastructure issues with regards to your emails landing in our spam - I'm going to be closely looking into this, as this is an awful experience for you and completely not your fault. You did everything you needed to.

I've asked the team to make it priority number 1 to get this sorted for you and for you to be properly compensated for this.

We take immense pride in our customer service, and genuinely just trying to do right by our customers. So sorry that we let you down Nigel.

Going to be looking into this in more detail personally.

Kind regards,
Oliver
Founder | The Bridge

-

A timeline to confirm where we went wrong.

On Jul 21 — Nigel's Outlook emails start bouncing back with a 550 5.7.520 spam block error from Bridge's mail server. The Bridge email system is literally rejecting his messages as spam. Nigel has been forwarding bounce notifications trying to get through.

Jul 29 — CS finally confirms the refund was processed and offers him a free bonus strap as a goodwill gesture. Nigel replied saying he doesn't want a free strap — just the replacement for the faulty Polaris — but that reply also bounced. Bridge never received it.

Today — Nigel left the 1-star review because from his perspective: refund had £3.99 missing, emails keep bouncing, faulty strap replacement never arrived despite being agreed 10 days ago, and the last response he got offered him something he didn't ask for.

5぀星のうち5の評䟡

Fantastic customer service

Bought a watch strap as a birthday gift for my brother. The strap did not quite fit the watch right so I reached out the the customer support team. The customer support team was super friendly and replaced with a different watch strap (that fits perfectly!) for no charge.

2026幎6月27日
自発的なレビュヌ

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