The Card Barn レビュー 479

The Card Barn からの回答

2026年3月31日

Hi Suzy,

Thank you for your review.

We are sorry to hear that your order has not arrived.

We will ship a replacement order out to you asap and send you the tracking information.

Kind regards
The Card Barn Team

The Card Barn からの回答

2026年3月6日

Thank you for your review.

We did provide you with an estimated delivery date of 11th March 2026.

Your order was shipped via your chosen delivery service of 2nd class, on 3rd March 2026.

2nd class typically arrives within 3 to 5 working days. So far 2 working days have passed, so your order is not yet overdue.

If you have an issue with your order, please contact us before leaving a review, so that we can advice and try to resolve issues.

The Card Barn からの回答

2026年2月10日 に更新

Hi Alison,

Thank you for your review.

Your order was shipped earlier this afternoon, which you were notified by email, and replied to.

We do have very clear information about our current dispatch status on our delivery and basket pages, and we also provide customers with an estimated delivery date during checkout. We do this so customers can decide if our service will meet their needs before ordering.

Kind regards
The Card Barn Team

The Card Barn からの回答

2026年2月10日

Hi Tammy,

Thank you for your review.

Your order was cancelled as the person who had placed the order contacted us and was very confused about when their order had been placed, giving dates several weeks apart, and they refused to provide an order number, instead providing telephone numbers.

We tried to assist the customer but without confirmation of an order number to ensure we have the right order, we cannot answer enquiries.

After sometime we managed to locate the order given the limited information provided. But since the customer had not replied to several requests for their order number. It was decided that any and all orders placed on this customers account that had not yet been shipped would be cancelled and refunded, this included yours.

We do have very clear information about our current dispatch status on our delivery and basket pages, and we also provide customers with an estimated delivery date during checkout.

We're sorry that on this occasion you were not happy with our service, but we can only do so much if a customer refuses to provide the requested information.

Kind regards
The Card Barn Team

The Card Barn からの回答

2026年2月9日 に更新

Hi Mary,

Thank you for your review.

Our delivery and current dispatch status is very clearly shown on our delivery and basket pages.

We also gave you an estimated delivery date during checkout.

You opted for 2nd class delivery, which is an economy delivery service that Royal Mail deliver every other day and not at weekends, and is typically delivered in 3 to 5 working days but can take up to 14 working days.

Your order is not yet overdue for delivery.

We respectfully request that you please read the information about delivery times that are provided for your information before placing an order to ensure that our service meets your needs.

Kind regards
The Card Barn