Unable to review currently, placed an order 5th July and we've heard nothing yet (22 July) re an expected delivery. We have tried to make contact twice to find out what's going on and have received ze... もっと見る
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レビュアーのコメントを見てみましょう
Superb service, ordered coal online checked a few things out over the phone first, coal was far cheaper than anywhere in Essex for a quality product, delivery was spot on, pallet left by back gate on... もっと見る
Good quality product at competitive price. Unfortunately despite pallets being well wrapped haulier managed to tip them over which made delivery late. But bags were restacked & delivered intact at lat... もっと見る
企業が回答しました
Really helpful, the delivery button wouldn't work on the internet section, we rang them and they talked us through it. We live in a rural community where delivery is tight but they ensured we had a sm... もっと見る
企業が回答しました
企業情報
The Coal Shop について
当該企業による記述
Welcome to The Coal Shop.
> Free National UK Delivery Available* > PayPal PayIn3 Available > Seasonal DiscountsHigh Quality Products:
> Smokeless Coal > House Coal > Kiln Dried Logs > Firelighters > Coal Bunkers > Log StorageIntroduction:
We have been providing quality fuels to the UK for over 90 years, taking pride in our heritage and expertise in the coal industry. To make our products more accessible, we created an online shop that is simple to use and easy to navigate, with our customers in mind.
Our goal is to deliver the best house coal, smokeless fuel, and kiln-dried logs at competitive prices.
We have carefully selected our most popular products and brought them to your doorstep in a few simple clicks. Our longevity in the industry can be attributed to our commitment to quality products and excellent customer service.
Our History:
Since 1932, our family business has been thriving thanks to the late Jack Harrison’s vision. We are proud to say that our traditional family values have remained at the core of everything we do. Back in the day, we used to deliver coal to local homes using horses and carts. Although times have changed, the memories of those days remain with us, and we still cherish them. As the business grew, Jack’s son Geoff joined him on trips to the mine. It was on one of these trips that Geoff thought he was left behind and walked all the way to the mine! Such memories remind us of the hard work and dedication that went into building this business. As the years went by, all four of Jack’s sons joined the business, and we have since expanded our product range to meet the demands of the modern world.
Today, we employ a team of around 30 staff who work tirelessly to deliver modern, efficient fuels to homes, factories, hotels, farms, and all kinds of premises. We have harnessed technology to keep up with the needs of the 21st century and supply garage forecourts and shops with pre-packed fuels. We moved to our current location at the industrial estate in Milton in 1992, which allowed us to expand and modernise our business to meet current requirements. We are proud of our history and the legacy that Jack left behind. As we continue to grow and adapt to the ever-changing business landscape, we remain driven by the same values that have kept us going all these years. We are grateful to our loyal customers, and we look forward to serving them for many more years to come.
連絡先
The Coal Yard, Milton Road, ST1 6LE, Stoke On Trent, 英国
- 01782 355175
- sales@thecoalshop.co.uk
- thecoalshop.co.uk
4.4
優良
689件のレビュー
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The Coal Shop からの回答
Hi Martin,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
Good quality product at competitive price
Good quality product at competitive price. Unfortunately despite pallets being well wrapped haulier managed to tip them over which made delivery late. But bags were restacked & delivered intact at later date. The coal shop are easy to contact, very helpful and obliging. I will definitely buy from them again.
2025年7月16日
自発的なレビュー
The Coal Shop からの回答
Hi Stephen,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
Prompt delivery and excellent quality
Prompt delivery, reasonable price, very good quality logs
2025年7月17日
自発的なレビュー
The Coal Shop からの回答
Hi,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
Great Service
Order arrived on time. Order was dry and double wrapped for protection. The individual bags were also clean and dry. The delivery was quick and stress free.
Best delivery I can remember. THANK YOU
2025年6月23日
自発的なレビュー
The Coal Shop からの回答
Hi Tom,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
Smokeless fuel
Ordered on Monday morning, received Thursday morning after a phone call fro driver to say here in half an hour.Great price and quality product.Thank you to everyone
2025年6月12日
自発的なレビュー
The Coal Shop からの回答
Hi Martin,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
One very happy customer!!
One very happy customer!!
Online ordering is quick and easy to do and very good prices. Customer services are friendly and helpful and the delivery service was excellent, good communication, very accommodating, friendly and helpful and prompt delivery. All round full marks. 🙂
2025年4月2日
自発的なレビュー
The Coal Shop からの回答
Hi Ruth, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
A very professional service
I know the product Newburn and it's the product I use in my Rayburn I was very pleased with coal shop for the price per ton and the free & quick delivery also I found the driver most helpful
2025年4月8日
The Coal Shop からの回答
Hi Robert, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Good logs…
I made the order online it was quick and easy to do. Not the cheapest but local.
The moisture content was less than 10%
2025年3月6日
自発的なレビュー
The Coal Shop からの回答
Hi Neil, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Reasonable price and swift trouble free…
Reasonable price and swift trouble free delivery.
2025年3月14日
自発的なレビュー
The Coal Shop からの回答
Hi Rob, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Very easy to order delivery a week…
Very easy to order delivery a week later very helpful driver. Would certainly recommend this company
2025年2月27日
自発的なレビュー
The Coal Shop からの回答
Hi Sue, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Punitive returns policy - avoid this company
The pallet was too large to fit through my garden gate. I accept my mistake in not anticipating this. I had to refuse delivery as a result.
However, on my order worth £160, this company initially withheld £60 for delivery and only refunded the balance.
They had actually told me on the phone that the delivery charge withheld would be £50. Once challenged, they rectified it.
That said, a 30% withholding on the order price is in my opinion very punitive so I will never order from this company again nor will I recommend them.
2025年2月24日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review. I would like to apologize that you have not been happy with the service that you have received.
As your order had been dispatched and the delivery had been attempted at the point you had requested to cancel your order, there would be a cancellation fee/return charge for this. This is because the pallet would not come back to us free of charge, and we would have been charged for that. Unfortunately, we would not cover the cost of returns.
We have a delivery section on our website that we encourage customers to read through before ordering that explains how the third party courier will deliver pallets and requirments needed for a sucessfull delivery. We also email this information over with the confirmation of your order. Our return policy on our website also explains this return charge.
Kind regards,
The Coal Shop
Competitive price, easy to order & delivered.
Ordering logs was easy as weight guide is provided which allows for better price comparison than volume.
Can request a smaller delivery lorry which is important for us.
Delivery was quick and a link to carrier was provided which kept us updated. Carrier rang beforehand to agree a delivery date then able to ring on day of delivery to narrow the window.
Not yet unpacked logs but received recommendation from neighbour so assuming they will burn well.
2025年2月19日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review.
We are delighted that you have been happy with the service and delivery of your order. Our aim is to make the ordering processes and easy and stress free as possible. We have no doubt that you be just as happy with the product.
Kind regards
The Coal Shop
Advertised Delivery time is misleading
Order was delayed only because they wanted to group orders together. Had to call and insist only delivery. It's definately not 3-5 days like they say.
2025年2月10日
Great Service, decent price.
I ordered 1.5 tonnes of Newburn on a Sunday and it was delivered the next Wednesday. The delivery driver was very polite and used his crane to position the pallets as close to my garage as possible meaning minimal lifting and shifting for myself. I will definitely use this company again, should they continue to be reasonably priced. i.e if it's cheaper somewhere else I will go somewhere else.
2025年2月12日
自発的なレビュー
The Coal Shop からの回答
Hi Terry, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
The Coal Shop からの回答
Hi James, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Efficiency and quality.
Quick and easy to order. When I recieved details of my delivery date I realised that I would not be able to receive the order on that day. One phone call to the Coal Shop and the deivery was sorted for the next day. The delivery driver was very polite. Contacted me on the day with time of delivery and was helpful in positioning of said order. Product is of excellent quality.
2025年2月19日
自発的なレビュー
The Coal Shop からの回答
Hi Mr Harling, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Very good service
Very good service, was kept well informed, the coal bunker arrived was well packaged and in good condition.
2025年1月21日
自発的なレビュー
The Coal Shop からの回答
Hi Pat, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Understanding
This is the third time I've ordered unfortunately as the delivery arrived I was waiting for an ambulance as my husband was seriously unwell and therfore I was unable to receive it. Both the Coal Shop and the delivery company were so understanding I can't thank them enough.
Great service and price
2025年2月10日
自発的なレビュー
The Coal Shop からの回答
Hi Sue, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Great service
The coal arrived on the 3rd day of the 3 - 5 working days,it was carefully placed halfway down the driveway and to the one side to enable car parking and property access.can’t fault the driver excellent service and care taken as to not damage our or anyone else’s property thank you Ian Greenhorn
2025年2月11日
自発的なレビュー
The Coal Shop からの回答
Hi Ian, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Very good; I recommend them.
The ordering was simple and a good price. I asked a question on the order page which was answered within the hour.
The coal is excellent and good value. I
only dropped the one star as it took a bit longer for the delivery than I would have liked (the delivery driver was excellent by the way) but this will not stop me using them again, I’ll just adjust my timing!
2025年2月4日
自発的なレビュー
The Coal Shop からの回答
Hi John & Diane, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
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