Unable to review currently, placed an order 5th July and we've heard nothing yet (22 July) re an expected delivery. We have tried to make contact twice to find out what's going on and have received ze... もっと見る
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Superb service, ordered coal online checked a few things out over the phone first, coal was far cheaper than anywhere in Essex for a quality product, delivery was spot on, pallet left by back gate on... もっと見る
Good quality product at competitive price. Unfortunately despite pallets being well wrapped haulier managed to tip them over which made delivery late. But bags were restacked & delivered intact at lat... もっと見る
企業が回答しました
Really helpful, the delivery button wouldn't work on the internet section, we rang them and they talked us through it. We live in a rural community where delivery is tight but they ensured we had a sm... もっと見る
企業が回答しました
企業情報
The Coal Shop について
当該企業による記述
Welcome to The Coal Shop.
> Free National UK Delivery Available* > PayPal PayIn3 Available > Seasonal DiscountsHigh Quality Products:
> Smokeless Coal > House Coal > Kiln Dried Logs > Firelighters > Coal Bunkers > Log StorageIntroduction:
We have been providing quality fuels to the UK for over 90 years, taking pride in our heritage and expertise in the coal industry. To make our products more accessible, we created an online shop that is simple to use and easy to navigate, with our customers in mind.
Our goal is to deliver the best house coal, smokeless fuel, and kiln-dried logs at competitive prices.
We have carefully selected our most popular products and brought them to your doorstep in a few simple clicks. Our longevity in the industry can be attributed to our commitment to quality products and excellent customer service.
Our History:
Since 1932, our family business has been thriving thanks to the late Jack Harrison’s vision. We are proud to say that our traditional family values have remained at the core of everything we do. Back in the day, we used to deliver coal to local homes using horses and carts. Although times have changed, the memories of those days remain with us, and we still cherish them. As the business grew, Jack’s son Geoff joined him on trips to the mine. It was on one of these trips that Geoff thought he was left behind and walked all the way to the mine! Such memories remind us of the hard work and dedication that went into building this business. As the years went by, all four of Jack’s sons joined the business, and we have since expanded our product range to meet the demands of the modern world.
Today, we employ a team of around 30 staff who work tirelessly to deliver modern, efficient fuels to homes, factories, hotels, farms, and all kinds of premises. We have harnessed technology to keep up with the needs of the 21st century and supply garage forecourts and shops with pre-packed fuels. We moved to our current location at the industrial estate in Milton in 1992, which allowed us to expand and modernise our business to meet current requirements. We are proud of our history and the legacy that Jack left behind. As we continue to grow and adapt to the ever-changing business landscape, we remain driven by the same values that have kept us going all these years. We are grateful to our loyal customers, and we look forward to serving them for many more years to come.
連絡先
The Coal Yard, Milton Road, ST1 6LE, Stoke On Trent, 英国
- 01782 355175
- sales@thecoalshop.co.uk
- thecoalshop.co.uk
4.4
優良
689件のレビュー
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Soaking wet coal.
Delivery was on time however I cannot blame the company cause a third-party delivered. Delivery was not good. The pallet was smashed to pieces.
The delivery driver did not know how to drive the pump truck!!!!!
As for the product itself, I'm not sure what happened but every single bag is saturated the coal is soaking wet. I'm not sure if they packed when it was wet!! we don't know what's going on. I can only make a few assumptions. It's not leaving for a very good experience. we bought early December, it is all still soaking wet!!!! Just opened another bag today I'm low behold so still soaking wet led me to write in this review Saturday 8th of February
2025年2月8日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review.
I would like to apologise that you have not been happy with the service that has been provided to you.
If you could email us with the details of your order, we can investigate both of the issues you have raised.
We do not want any of our customer dissatisfied with any part of the service that is provided to them. We would like to further look into this for you.
Kindest regards
The Coal Shop
Great product Great price although…
Great product Great price although could do with being a bit cheaper the service was top notch delivery was on time delivered by a local friendly haulage company that's been to my Premises many times always polite and helpful will definitely be useing coal shop again
2025年1月8日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review.
It is always nice to hear that our customers are happy with the service provided to them.
We hope we will be sending you fuel again soon.
Kind regards
The Coal Shop
Excellent all round
Ordering, customer service, price and promptness of delivery by helpful man
2025年2月3日
The Coal Shop からの回答
Thank you for your review.
We are so pleased that you were happy with your order and the service that has been provided to you
We hope to be sending you fuel again in the future.
Kind regards
The Coal Shop
The customer service was second to…
The customer service was second to none.
The delivery firm lets the company down with me having two failed deliveries, hence the 4 stars.
2024年11月14日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review.
We are very happy that you were pleased with the service you have recieved from our team.
I would like to apoliogise for the 2 failed deliveries from the courier.
We hope we will recieve your custom again, and that we will put everything in place that you will not have the same exsperience again with the delivery.
Kind regards
The Coal Shop
Great service
Have used this company for the last four years and have always been pleased with their service and prompt delivery
2025年1月2日
自発的なレビュー
The Coal Shop からの回答
Thank you for your Kind Review
We would also like to thank you for your loyal custom.
We hope to continue to be your chosen supplier.
Kind regards
The Coal Shop
This is my second order I have placed…
This is my second order I have placed with this company for Briteflame 20kg bags x 50 of Smokeless Coal.
The coal arrived on time, good condition and on a pallet, which made unloading easier.
The coal burns well, good heat output and little ash.
Will be using this company again in the future
Thanks.
2025年1月3日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review
Its so nice to hear that you have ordered with us again and we home to continue to recieve your custom.
Our ain is make the process of ordering with us as simple and easy as possible.
Kind regards
The Coal Shop
Worst experience!!!
The owner Steve was rude and he canceled an order for a pellet stove after my credit card went through. I would never recommend his services to anyone . No good!!!👎
2025年1月28日
自発的なレビュー
The Coal Shop からの回答
I am sorry that you have not been happy with the service that you have recieved.
We do not have an owner or a member of the Team named Steve, but if you could email us with the details of your order. I will be happy to further investigate this for you.
Kindest regards
The Coal Shop
Good price on a ton of smokeless coal
Good price on a ton of smokeless coal, delivered on the day promised and driver was very helpful thanks again Colin.
2025年1月27日
自発的なレビュー
The Coal Shop からの回答
Hi John, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
The Coal Shop からの回答
Hi Kim, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
The service and price are excellent my…
The service and price are excellent my service from my previous long time supplier declined rapidly if the fuel delivered performs the Coal Shop will be my next supplier.
2025年1月25日
自発的なレビュー
The Coal Shop からの回答
Hi I Wellard, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
The Coal Shop からの回答
Thank you for your kind review, It is always lovely to hear that one of our customers have been happy with the service and products revieved
Kind regards
The Coal Shop
Fast efficient service
Fast efficient service, item exactly as described. Definitely will be buying from the coal shop again.
2025年1月20日
自発的なレビュー
The Coal Shop からの回答
Thank you for your lovely review, we look forward to providing you with our fuel again soon.
Kind regards
The Coal Shop
Good reliable company. Came on day stated
Came on day stated, and delivery was in a couple of days. Always request a call 30 minutes before to move cars, but unfortunately never get that. Would give 5*if this were to happen.
2025年1月14日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review, We are very pleased that you have been happy with the service provided by The Coal Shop, we do advise the courier to call all customers 1 hour ahead of delivery. I would like to apologise that this didn't happen on this occation.
Kind regards
The Coal Shop
Great quality and quantity of logs for…
Great quality and quantity of logs for the price you pay. Used these guys 3 times now over a one year period and have been happy with what I ordered and received each time. Can't fault them.
2025年1月14日
自発的なレビュー
The Coal Shop からの回答
Thank you for your kind review, Its so nice to hear that you have been happy with our continued service to you. We appreciate these reviews and all our customers loyalty
Kind regards
The Coal Shop
Would Recommend
Good product, well packaged and clean. Well informed of delivery and arrived promptly. Delivery driver helpful. Competitively priced.
2025年1月6日
The Coal Shop からの回答
Thank you for your kind review, Its lovely to hear our customers are happy with the service they have recieved.
We look forward to recieving an order from you again in the future.
Kind regards
The Coal Shop
Excellent customer service
Easy to order, excellent customer service and very helpful
2025年1月4日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review. We are always happy to help. Any one of our friendly sales team will be happy to help with any query.
Kind regards
The Coal Shop
10 / 10 Great service & Product
Easy to order online, very fast dispatch. I thought I would try a different smokeless coal this time and I am very happy with the heat it gives out, its burn time and the low ash it produces. I will be ordering a tonne pallet next time.
2025年1月8日
自発的なレビュー
The Coal Shop からの回答
Thank you for your review, we are delighted to hear that you happy with the service and product recieved from us.
We look forward to recieving your next order.
Kind regards
The Coal Shop
Great service.
Easy to use website, and prompt delivery. The delivery driver went out of his way to place the pallet for my elderly father where he wanted it. 2nd time I've used The coal shop. I will definitely use again in the future.
2025年1月8日
自発的なレビュー
The Coal Shop からの回答
Thank you for your kind review. We will always try to accomidate where possible. We are pleased yourself and your father were happy with the service provided
Kind regards
The Coal Shop
The Coal Shop からの回答
Thank you for your review, We are always pleased to hear a customer is happy with the service recieved from us.
Kind regards
The Coal Shop
The Coal Shop からの回答
Thank you for your review, we will pass your thanks and your kind words over to our transport team.
Kind regards
The Coal Shop
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