In 2020 I signed up for Dopple. I ordered a few kits and received a lot of mid to low quality clothes in sad beige colors. After a few orders and keeping only 1 item, I canceled. Afterwards, I was ho... もっと見る
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I paid for a drop, never received it and am being ignored on every channel I reach out on. They even deleted my Instagram comments asking for a refund and warning other customers. It’s unaccepta... もっと見る
企業が回答しました
0/5 Dopple fulfilled my first subscription. Some clothes fit, others did not and the subscription worked exactly as expected. Dopple charged for both children I had signed up for a second "drop," emai... もっと見る
企業が回答しました
I have been hunting for something like this for a long time, and I was so thrilled to have finally found The Dopple. I have four kids, and they each have different tastes. I am able to give specific d... もっと見る
企業が回答しました
企業情報
当該企業による記述
We created Dopple to make parents’ lives just a little more sane and a lot more fun, to save you time and money, and to help you feel like the cool parent you are. Raising kids is freaking hard — oh, that’s why we affectionately call them little monsters — so we’re taking shopping for kids clothes off your overloaded, sleep-deprived plate. Imagine receiving stylish, cool high-quality outfits in your kid’s size and style… before you even realize you need them! Get shoes just as they start walking and coats just as the temperature dips, all at 30-80% off. Dopple is more than convenience — we’re obsessed with personalization, quality and value. Our diverse and unique merchandise allows us to deliver a totally one-off experience for each family, matched to each kiddo’s personality.
連絡先
2.0
期待以下
37件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Warm and cozy
My daughter received the cutest puffer coat from the coat drop. The coat is of very good quality and keeps her very warm in this crazy Michigan winter. Keep up the good work Dopple!
2022年11月3日
自発的なレビュー
thedopple.com からの回答
Thank you for your feedback! It gives us joy to know that you are getting exactly what you need for your kiddos. Can’t wait to send you more outfits with lots of variety in the future. Thank you for your support as always.
thedopple.com からの回答
Thank you for your feedback, Ivana! It gives us joy to know that you are getting exactly what you need for your kiddos. Can’t wait to send you more unique outfits with lots of variety in the future. Thank you for your support as always.
thedopple.com からの回答
Thank you for your feedback, Dac! We’re so happy that you're loving the Drops we personally handpicked for your kiddo. We can’t wait to send you more outfits with lots of variety in the future.
Great quality from a great company
I love getting my daughter's clothes from the Dopple. The clothes are of great quality and always feel personalized to my daughter's style. I've been using them for almost two years now and they never disappoint.
2022年12月9日
自発的なレビュー
thedopple.com からの回答
Thank you for your feedback, Kat! We’re so happy that you're loving the Drops we personally handpicked for your kiddo. We can’t wait to send you more adorable outfits with a ton of variety in the future. Thank you for your support.
Super cute and easy!
Super cute selection of stuff and so easy! Also arrived really quickly. Thanks for another great drop!
2022年12月8日
自発的なレビュー
thedopple.com からの回答
Thank you for your feedback, Katharine! We’re so happy that Dopple is making it convenient for you to shop. We look forward to sending you your future Drops. Thank you for your support.
I love it!
I love dopple...my only complaint is they need more variety for older kiddos!
2022年12月1日
自発的なレビュー
thedopple.com からの回答
Thank you for your feedback, Dawn! We’re glad that you're loving the Drops we personally handpicked for your kiddo. We can’t wait to send you more unique outfits with a ton of variety in the future.
LOVE
I've loved my time using Dopple. The convenience and ease of use for a busy parent is unparalleled. I've recommended Dopple numerous times and always with glowing reviews. Keep at it!
2022年11月7日
自発的なレビュー
thedopple.com からの回答
Thank you for your feedback, Kaitlyn! We’re so happy that Dopple is making it convenient for you to shop. We look forward to sending you your future Drops. Thank you for your support.
Just love the clothes and the ease of…
Just love the clothes and the ease of buying.
2022年12月7日
自発的なレビュー
thedopple.com からの回答
Thank you for your feedback, Katie! We pride ourselves to bring the best experience and convenience to our customers, and knowing that we’re able to deliver that to you makes us happy. Can’t wait to send you more quality outfits in the future.
Everything I love about dopple is top…
Everything I love about dopple is top notch. Quality, variety and asking questions before drop is wonderful.
2022年12月5日
自発的なレビュー
thedopple.com からの回答
We really appreciate the feedback, Margaret! We’re glad that you're loving the Drops we personally handpicked for your kiddo. We can’t wait to send you more unique outfits with a ton of variety in the future .
A Shopping Savior!
I have been hunting for something like this for a long time, and I was so thrilled to have finally found The Dopple. I have four kids, and they each have different tastes. I am able to give specific details on what I need and what they like before each of my shipments. I have been able to get clothes for holiday pictures, items for a vacation, and gifts. It's been such a relief to know that I will always get something cute and wearable. I highly recommend them!
2022年12月5日
自発的なレビュー
thedopple.com からの回答
We really appreciate the feedback, Christy! We’re so happy that you're loving the Drops we personally handpicked for your kiddos. We can’t wait to send you more adorable outfits with a ton of variety in the future. Thank you for your support.
I love the variety of clothes from all…
I love the variety of clothes from all different labels. Always great quality clothing.
2022年11月15日
自発的なレビュー
thedopple.com からの回答
Thank you for your feedback, Cari! We’re so happy that you're loving the Drops we personally handpicked for your kiddo. We can’t wait to send you more unique outfits with a ton of variety in the future.
Adorable, High-Quality, and Convenient
Dopple has saved me time and money finding adorable and high-quality clothes for my son. Super-convenient and quarterly option is perfect for us!
2022年11月22日
自発的なレビュー
thedopple.com からの回答
Thank you for your feedback, Megan! We absolutely want to continue making it convenient for you to shop for your grandson. We look forward to sending you more adorable clothes in the future. Thank you for your support.
I was charged 3 times for the same…
I was charged 3 times for the same outfit. Once when I first purchased it a month or so ago with some other stuff. Now again today within 5 minutes of each other I got 2 emails about purchasing the same outfit I paid for months ago. So I'm out 150 for a 50 outfit
2022年7月29日
自発的なレビュー
thedopple.com からの回答
We really appreciate the feedback, Lindsey! Apologies for the error we made. We’ll make sure to pass this along and we’re happy to resolve any issues you have via email as one of our Customer Experience members reaches out to you.
Awful awful awful customer service
Awful awful awful customer service. Stay far away from. Cannot get an answer through any of their channels - links are all expired, chat function doesn’t work and emails take waaay longer than the requisite 48 hours they claim to get a simple reply. Clothes are cheaply made and not at all representative of the brands they allege “Stella McCartney” or similar. Great idea terrible execution.
2022年7月25日
自発的なレビュー
thedopple.com からの回答
We really appreciate the feedback, Sara! Apologies for the inconvenience. Dopple is committed to providing the best customer experience and we are always here to help. We appreciate you for bringing this to our attention and will make sure this won’t happen again.
The website is incredibly glitchy and…
The website is incredibly glitchy and customer service is terrible. Great idea though.
2022年5月4日
自発的なレビュー
thedopple.com からの回答
We really appreciate the feedback, Beatrice! We’re sorry for the trouble - we’ll be sure to pass this feedback along as we improve our website for a better experience. Please don’t hesitate to reach us out if you’re still having issues with our website and our CX Team will be glad to help as always.
Terrible customer service
Terrible customer service. Cancelled my order with a weird email alleging fraud and then deleted my Instagram comment about my experience.
2021年11月20日
自発的なレビュー
thedopple.com からの回答
We really appreciate the feedback, Sarah! Dopple is committed to providing the best customer experience and we are always here to help. We appreciate you bringing this to our attention and for your patience as we resolve the issue for you via email.
Customer service is the worst
Customer service is the worst! You can’t get a response through e-mail or by chat on the website. Those are the only two forms listed by The Dopple as a way to contact them.
2021年9月22日
自発的なレビュー
thedopple.com からの回答
We really appreciate the feedback, Tessica! We’re so sorry to hear that you were unable to reach us. Rest assured that we’ll pass along this feedback as we continue to improve our communication options. We recently launched a new chat feature as well to assist our customers in a timely manner.
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