レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Frequent outages- several times a year. Email and hosting down for a full day or two. Unforgivable when I’m trying to run a small business. Odd direct debit methods that cause over charging. Broken... もっず芋る

5぀星のうち1の評䟡

Our business emails are frequently down and we’re told that someone has entered a password incorrectly which isn’t the case. There is a very slow or non existent response to tickets and any phone nu... もっず芋る

5぀星のうち5の評䟡

I've been using TheEmailShop for over 10 years with almost no problems. Those problems that I've noticed and reported to customer services have been dealt with promptly and efficiently. I like the... もっず芋る

5぀星のうち2の評䟡

Let down by poor customer services! Although they have a telephone help line, it is never answered, only giving a "all staff busy" message. Voicemails are never replied on. Online chat staff lack... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電子メヌル サヌビスプロバむダヌ
  2. りェブ ホスティング サヌビス

圓該䌁業による蚘述

Secure Web, Email, Cloud & Server Hosting | 21 years of excellence


連絡先

2.2

期埅以䞋

TrustScore 5段階評䟡の2

151件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 25に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.2

すべおのレビュヌ

(151)

過去12か月のレビュヌ数: 4ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち4の評䟡

Helpful support

Website is very informative. Call to helpline initially went to answerphone, which was confusing given the website states 24/7 support. Then used chat, which was responded to quickly (initially by bot, then human) and I finally got someone to ring me, which I always find easier. All queries answered friendly and professionally.

2020幎5月9日
自発的なレビュヌ
5぀星のうち5の評䟡

So simple...

As a total beginner, when BT totally messed up my domain, James and Paul were amazing, answering all of my stupid questions via chat and guiding me through the set up process which was really fast and simple.

2020幎3月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Very reasonable pricing and good support team

Very reasonable pricing with very good downtime. Especially the live support team is very active and helpful.

Before this hosting, I was using another hosting company with whom my experience was very bad that's why I decided to transfer here to theemailshop.co.uk , which was I think my best decision as the support team helped me with all the process in transferring here and setting up and now my business is up and good to go.

2019幎10月28日
自発的なレビュヌ
5぀星のうち1の評䟡

Left hand doesn't know what the right hand is doing

TheEmailShop suspended our account twice without warning or proper explanation. When we tried to transfer away from them, the messed us about for 6 months before we had the domain removed from them.

2019幎10月16日
自発的なレビュヌ
TheEmailShop UK ロゎ

TheEmailShop UK からの回答

Dear Colin,
Thanks for your review. However there are some submissions:
a) We never received any ticket via official ticket and live support channel regarding any of your request, which you have mentioned above.
b) The services are never stopped/blocked by us, unless there have been attempts of multiple unsuccessful logins, where the IP from where such attempts are made is blocked, to safeguard the client.
c) Further, the EPP request can be generated automatically from client area and it's an automated process to complete. Please also note that the domain ownership is client's and we have no role in it.

So, our request is to use official available support channels for all the tasks, which in this case are not available.

5぀星のうち5の評䟡

Thank you for Awsome help and Support


Thank you for Awsome help and Support for running my website.
I am extremely fed up with some of the top companies as I am a regular user of hosting. But The Email Shop is the best solution. They are just amazing and my second hand.
For a layman, they guide like a pro and sort out your problem in minutes.
Thank you So much Sir for this support

2019幎10月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent company

I have been with theemailshop for almost a year and all i can say is i would never look at another company for our business emails. Never any down time and when i've had issues through my own fault, they were excellent and very efficient at getting me back up an running.
Great price - fantastic company

2019幎9月25日
自発的なレビュヌ
5぀星のうち1の評䟡

Useless time wasters

Useless time wasters, I have made payment but never got the service activated, instead, I was labelled a fraud. I received no justification or apology when i contacted the support service.

Ooh, I was told "We will refund you!".

What a service!

2019幎8月11日
自発的なレビュヌ
TheEmailShop UK ロゎ

TheEmailShop UK からの回答

Dear Basile,

We always take the security and compliance of our users very seriously and take all measures to keep it up to the highest levels.

Your didn't filled in your Full Name, No post Code, No Contact Number and above all the PayPal account you used for payment was under some different name & email Adress - So, the transaction was stopped by our systems and labelled as per merit.

The amount has been refunded already to the same PayPal account that was used.

Our users can better figure out the reason for the rejection of account.

Thanks

5぀星のうち2の評䟡

Let down by poor customer services!

Let down by poor customer services!
Although they have a telephone help line, it is never answered, only giving a "all staff busy" message. Voicemails are never replied on. Online chat staff lack in knowledge and are very slow to comeback on the issues they weren't able to solve. If you can do without customer support the service and the control panel are adequate, although somewhat outdated and confusing. The pricing is competitive.
Have been a user for about a year now.

***Update 29.07.2019: emailed the company yesterday using their web support form about transferring another domain over - no reply! However very quick to reply on Trustpilot, almost instantaneous!

2019幎7月28日
自発的なレビュヌ
TheEmailShop UK ロゎ

TheEmailShop UK からの回答

Dear Alex,
Thanks for your message.
Can you please let us know a bit more about your contact details on ticket portal, as by searching by the name Alex is not showing any recent contact.
Waiting for your kind response to resolve the issue.
Thanks

Dear Alex,
As requested earlier that the proper channel to contact as well as track an issue is via ticket portal.
As per your latest update you mentioned that instead of using the proper channel as requested earlier you sent some message via website contact form, which is not the formalized contact point for our users.
Replying you here timely is what we desire on our all channel of communication and what we do.

So, request you again to come back to us, via the ticket with the issue you are having, so it can be resolved.

Further, for a domain transfer it’s an automated process which you can easily do via your control panel.

We are available for any of support, please send us your query by generating ticket.

Thanks

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