12345 ロゎ
りェブサむトにアクセス

12345 レビュヌ 

284
•
TrustScore 5段階評䟡の1.5

1.3

寝宀家具店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Expensive delivery charge and hidden delivery protection, when these apparent did not complete order but they sent anyway. Product appalling, so soft unusable for anything. Absolute waste of money.... もっず芋る

5぀星のうち1の評䟡

I’ve used a couple of times as like many others I like the big fella & if you can help them on their journey My experience Received faulty product seams undone, clear through packaging, littl... もっず芋る

5぀星のうち1の評䟡

Damaged, soiled, and unpackaged pillow arrived in the post a day late due to courier loosing parcel. Had no luck contacting the fluffy pillow company so as a last ditch attempt I messaged the owne... もっず芋る

5぀星のうち1の評䟡

I ordered 4 pillows which arrived dirty over a week ago. I have sent several e mails regarding and only got one reply asking me to resend photos but as of yet no further response so obviously they ar... もっず芋る

䌁業情報

  1. 寝宀家具店
  2. ・
  3. ベッド専門店
  4. リビングルヌム甚家具の店
  5. 家具店

圓該䌁業による蚘述

12345

連絡先

1.3

ひどい

TrustScore 5段階評䟡の1.5

284件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

レビュヌ䟝頌の蚘録がありたせん

この䌁業は顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.3

すべおのレビュヌ

(284)

過去12か月のレビュヌ数: 3件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

They will take your money and never send your items or refund you

This is a follow up to my previous review, after never even shipping the pillows and ignoring multiple emails I finally got a response saying sorry and they will refund my money. Today I get a message from ebay saying the refund from the fluffy pillow company wasn't processed. This company is such a joke they can't even refund £23. I'm going to have to report them to the proper authorities because this is just robbery

2021幎1月8日
自発的なレビュヌ
5぀星のうち4の評䟡

Good quality pillows

Good quality pillows. Order took a couple of weeks (ordered at start of December) which is understandable due to Christmas and pandemic but could have done with an estimate of how long it would take, but no big issue. Will be buying more.

2021幎1月5日
自発的なレビュヌ
5぀星のうち1の評䟡

Flat As Pancakes

I bought four pillows from here a few months ago, the most expensive ones on the website... I used two of the four and within a month they were flat as pancakes.. I left a review on the website which was deleted and I was contacted by email stating some more would be sent out.. That was two months ago.. I can now stick the two used pillows together and they're still flatter than one of the new ones I have..

Beautiful pillows to start with, but they simply don't last.

2020幎12月5日
12345 ロゎ

12345 からの回答

Hi Mark,

We have never deleted a review, but there is an automatic filter that will remove reviews it believes are either false or containing offensive words, so I will look into that because we have not actively removed any.

I emailed you before this review went up, I would ask if you could please take a look at it and let us know what you think.

Thanks.

5぀星のうち3の評䟡

Soft pillows not great value

I purchased the “homeless” pillows & a 10.5 tog duvet. The duvet is fine, personally I find the pillows way to soft, & for the money not great value. Delivery etc all fine.

2020幎12月3日
12345 ロゎ

12345 からの回答

Hi Fiona,

Sorry to hear that regarding the pillows. If you want to email us we can look into it and see what we can do.

5぀星のうち1の評䟡

Worst company I’ve dealt with ..

Ordered my pillows and duvet 27th November . Got confirmation of order and a reply to my first email saying that I would be updated . Since that absolutely zero communication , attempted contact on insta on both the company and Thomas Skinners account and nothing . They have my money and there is no other way of contacting them . No telephone number ( convenient ) and all comments disabled on Instagram .. this tells me only one thing . I’ll leave it to your imagination . Alan Sugar dodged a bullet not getting involved with this company .

In response to your professional response . We have checked our inbox and don’t see any from me .. to go on to say that I sent you an abusive email is a contradiction . If you would like to detail the said abuse on here for all to read I would be interested in hearing your interpretation of abuse . I pointed out that you don’t have a telephone number to contact nor can anyone reach you on insta . And when my goods hadn’t even been despatched I am rightly concerned . I also notice similar reviews regarding poor communication . So it must be just us , rather than pointing the finger at your customers for being annoyed , probably better to resolve the issues that they are annoyed about . Simple business .

2020幎12月2日
自発的なレビュヌ
12345 ロゎ

12345 からの回答

Hi Damian, apologies my response was directed to another review and somehow posted to this, which has been submitted in a support ticket to Trustpilot.

We apologise for the errors with your order, as the tracking showed the order was delivered and signed for, and with the massive rise in scam attempts we have seen this year alone, we have to do due diligence and get 'missing' orders investigated. We had responded to emails, we have the thread with our communication back and forth, but we do not have a telephone number because our employees are based all over the country and so calling one would not be conducive to easy sorting because they would have to call another, and so on and so forth before getting back to you. We keep everything digital so we have a trail and can give information to both couriers and authorities like we did in this case because a package was essentially reported stolen/missing.

We don't have all comments disabled on Instagram, only comments from those we don't follow as we had a spate of rude and stupid comments left in the past whenever Tom appeared on TV, and so as is standard practice with most small companies, we have it at minimal comments so we can effectively promote our goods and services.

I don't believe this review is fair, because despite the fact we had all evidence that the package was delivered and received, we still gave you a full refund while sending information to said authorities to investigate in the meantime, but I understand the upset. In the future we will ensure to send more updates to customers, we have just been wary in the past of spamming people with non-updates, where the information is essentially just the same due to stalling from the pandemic restrictions. We will bear everything in mind moving forward.

Thanks

5぀星のうち3の評䟡

Fluffy?

The pillows looked great out of the packaging and I couldn't wait to get them on the bed. At first they were wonderful and soft and fluffy but now six weeks later they're fairly flat and no different from the pillows we replaced.

2020幎12月1日
5぀星のうち4の評䟡

2 hotel style pillows

We ordered 2 hotel style pillows. When they came they were great to sleep on, they gave just the right amount of support. But unfortunately after about 3 weeks they started to loose the shape and comfort, which leaves me shopping around for new pillows

2020幎11月17日
5぀星のうち2の評䟡

Pillows ordered 23rd October

Pillows ordered 23rd October, over 3 weeks later have no pillows and no contact to explain why. Also the website has been offline so no contact information. Not great service!
Have now received my money back and an explanation. Will give them another try at some point

2020幎11月16日
自発的なレビュヌ
12345 ロゎ

12345 からの回答

Hi Paul,

I'm sorry you didn't get any responses from us, I did check our emails and there were responses sent so perhaps they went to spam? Our emails have been open since the beginning of the company, so in the future if the site is down I would recommend emailing.

I'm glad you accepted the refund and explanation as to what happened with your order, and had hoped this would be reflected in the review.

Thanks

レビュヌの察象になっおいる䌁業の方ぞ

プロフィヌルを登録しお、Trustpilot の無料ビゞネス ツヌルにアクセスし、お客様ずの぀ながりを広げおください。

無料アカりントを取埗

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報