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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Expensive delivery charge and hidden delivery protection, when these apparent did not complete order but they sent anyway. Product appalling, so soft unusable for anything. Absolute waste of money.... もっと見る

5つ星のうち1の評価

I’ve used a couple of times as like many others I like the big fella & if you can help them on their journey My experience Received faulty product seams undone, clear through packaging, littl... もっと見る

5つ星のうち1の評価

Damaged, soiled, and unpackaged pillow arrived in the post a day late due to courier loosing parcel. Had no luck contacting the fluffy pillow company so as a last ditch attempt I messaged the owne... もっと見る

5つ星のうち1の評価

I ordered 4 pillows which arrived dirty over a week ago. I have sent several e mails regarding and only got one reply asking me to resend photos but as of yet no further response so obviously they ar... もっと見る

1.3

ひどい

TrustScore 5段階評価の1.5

284件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

レビュー依頼の記録がありません

この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.3

すべてのレビュー

(284)

過去12か月のレビュー数: 3件

レビューを書く
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5つ星のうち5の評価

New pillows

Ordered 2 new pillows and I have to say they are a lot better than expected, I suffer with a painful right shoulder and with these pillows I could lay on my right side without putting pressure on my bad shoulder and slept really well.

2020年9月20日
自発的なレビュー
5つ星のうち1の評価

My order is missing

My order is missing, I was given a dpd tracking number but the order was never dispatched. Can you find my order please?

2020年9月19日
自発的なレビュー
12345 ロゴ

12345 からの回答

Hi David,

After speaking with DPD, it appears they do not have the parcel despite the fact we shut down production at massive cost to us last Friday to have an employee drop off the backlog to them because they were not sending vans to collect from us. I'm really sorry about this, but you should really email us about this so we can resolve it instead of leaving a one star review before we've had chance to look into this. Would you like a refund or a replacement sent out?

Thanks.

-----------

Awaiting a response as of Dec 4th.

5つ星のうち1の評価

Have been asked to leave a review which…

Have been asked to leave a review which is extremely hard as i have not received my delivery yet despite receiving and email that I would receive them on 15/09/20. Its now 18/09/20 and the courier has now received my parcel so I await my delivery. Hope its not too much longer😕

2020年9月18日
自発的なレビュー
12345 ロゴ

12345 からの回答

While we appreciate the reasoning behind this one star review, we do feel it is a bit harsh as we have tried to make customers aware that delays are happening due to the pandemic worsening and with our courier being much slower due to this. After lots of back and forth with them, one of our employees had to shut down production and take the backlog himself to the depot to drop off, which was no easy task as this was 1000+ products, so everything is with DPD now to send out. We do apologise sincerely for the delay and hope that when you receive the goods, you feel satisfied with them enough to want to change this review! :)

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Awaiting an update as of Dec 4th.

5つ星のうち1の評価

I did NOT return 4 pillows

I did NOT return 4 pillows. The first two were too expensive to return, so my dogs are using them.
The second pair were bounce back pillows, which did not bounce back. They just left dents in them and you have seen photo's to prove this.
I returned them at a cost of £6.20 and am appalled that you won’t refund this as they were faulty and not 'not to my liking'...

2020年9月15日
自発的なレビュー
12345 ロゴ

12345 からの回答

Please STOP abusing Trustpilot by spamming us with fake reviews. It has been reported and is tantamount to harassment at this point.

5つ星のうち5の評価

First class customer service and amazing pillows

Back in June I ordered a pair of satin stripe pillows for my partner but unfortunately the seams were not stitched correctly so I emailed to advise and ask if I could have replacements. I had an immediate response from Dan who assured me replacements would be sent. After further communications the pillows arrived. I cannot say enough how helpful Dan was, always quick to respond to keep me updated. And the pillows are amazing. Would highly recommend. Thanks guys, you are first class.

2020年9月14日
自発的なレビュー
5つ星のうち4の評価

Loved the pillows and duvet

Initial order was completed easily and goods arrived promptly. Loved both the pillows and the duvet.
Exchanging an item proved more difficult - initially struggled to find the return address although this has now been rectified on the website. I’m still waiting for replacement item, apparently down to the courier but I would have liked more regular unprompted communication about the status without having to ask.

2020年9月13日
自発的なレビュー
5つ星のうち5の評価

Great!

Had an issue with one of the pillows that I ordered.

However this has been resolved very quickly and a replacement is being sent out ASAP.

Great service and great pillows!

2020年9月11日
自発的なレビュー
5つ星のうち5の評価

Fantastic pillows

Really pleased with the purchase of 4 hotel style pillows - a few weeks in and they are still nice and plump.
Good delivery service
Easy to use website
Happy to recommend

2020年8月14日
自発的なレビュー
5つ星のうち5の評価

Life Changing with Full Product Range Fluffy Pillow Products - No stress , no sinus - Breathe Easy - Sleep Easy

Ordered New Standard 6 x 4 Double Mattress 2 months, best nights sleep, no sinus issues now & sleep so much better. Added mattress protector, new duvet, two sets different pillows & just ordered spare set. Quality, premium service & Thomas & his staff, friendly , professional & believe hype these products ‘Life Changing, Breathe Easy’ Sleep Well all Fluffy Pillow Products and I know change made my life.

2020年8月8日
自発的なレビュー
5つ星のうち5の評価

So comfortable

Took advantage of the 20% discount and ordered a pair of the luxury striped hotel pillows.Super fast delivery. The pillows themselves are lovely, high quality and really comfortabe to sleep on.

2020年8月5日
自発的なレビュー

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