Functional Gut Clinic - Manchester レビュー 7

Very good Company, thoughtful Staff. However,
would have rated 5 stars, but no response to my
request for previous test results.

Cannot complain about anything great service and treated me with respect and dignity.

Everything explained well. I felt supported during the procedure. Super speedy results,

First class reception,testing and reporting . All done in a friendly,efficient manner.

Very friendly staff, from the phone calls prior to my appointment, to the greeting on the day, and then the knowledge, care and understanding from the specialists involved with my treatment. Absolutely brilliant.

I’ve held off on writing this review to make sure my results weren’t “accidentally” lost (I’ve had a company do that before as I made a complaint).

I was due to have tests here that involved eating a portion of food. I have specific dietary requirements after having been very very unwell. I emailed the clinic in advance and they confirmed they would be able to meet them and even told me what products they would make available to me.

Unfortunately when I got there they had none of them. It was apparently a total surprise to them and they then went and got 2 items - both of which contained ingredients I am not meant to have. As I was so desperate to have the test and find out what was wrong I felt I had to pick one and stupidly did so rather than stand up for myself and insist they do what they had agreed.

I was then very upset for the duration of the test as I was petrified one of them items I ate was going to make me unwell again and spend an hour in tears due to how distressed I was.

Over the last 2 years of being unwell I unfortunately have experienced some very shoddy care from both the public and private sector which has led to me having medical trauma.

While this incident did not cause it, it had certainly not helped and has helped destroy any remaining trust I had left of the profession.

To add insult to injury this is something I personally will be paying for not my insurance. So I have essentially been paid to be distressed by the clinics utter lack of care which is just fantastic.

Was very nervous about my treatment but I had no need to be. Liz was fantastic at putting me at ease and made a nasty but necessary treatment the best it could be. She was very professional, knowledgeable and understanding. Would thoroughly recommend the functional gut clinic (Manchester).