We couldn’t be happier with the care that has been provided and that Good Care are continuing to provide. My brothers and I have been so impressed by the efficiency and kindness of every one the carer... もっと見る
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Our daughter has two live-in carers who alternate. They are both highly capable, professional and fun, and she feels secure. They have a lot of responsibility, as we, her next-of-kin, live some d... もっと見る
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Very thoughtful kind carers who have been with my mother in law for three years now. They provide home cooked food very day, with plenty of variety and patiently help her with feeding and personal ca... もっと見る
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Excellent carer and manager/contact, so overall very good. Just beware that their company procedures seem very risk averse, constraining how helpful the carers can be e.g. they don't let the carers pu... もっと見る
企業が回答しました
企業情報
当該企業による記述
The most awarded UK live-in care provider, rated as outstanding by the Care Quality Commission. From the outset we take great care to ensure care arrangements are tailored to the exact needs of the individual. This includes matching clients to carers based on their interests and personalities and ensuring continuity of care by employing all our carers directly. To discuss the care needs of your loved one and to find out more about how our services work and the costs involved please call one of our advisors on 0808 2502 769 or complete our enquiry form and one of our team will get straight back to you.
連絡先
8th Floor Portsoken House, 155/157 Minories, EC3N 1LJ, London, 英国
- 0203 728 7575
- enquiries@thegoodcaregroup.com
- thegoodcaregroup.com
4.5
優良
198件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Why you should trust The Good Care Group
My son has very special needs but The Good Care Group manage and care for him very well and help him to be independent as much as possible. We also have a close working relationship with the team so we always know what is happening.
2023年9月13日
The Good Care Group からの回答
Dear Elaine,
Thank you for your five-star review and your kind words about the service. We are pleased to read that your son has had great care from our team of professional carers and that this has helped him to have more independence. I will be sure to pass on your lovely feedback to the team.
All the best,
Lucy Scott - Regional Manager
Professional care for Mum's last year
We'd tried another 24/7 company without joy. Good Care were recommended to us. They are very professional and our local manager Sylvia worked hard to understand both the needs and personality of our mother. They were responsive to our feedback and to mum's needs. After a short period our care team settled and this facilitated her living comfortably at her home.
The Good Care team importantly thereon in supported our mum and us siblings until her death at home.
I cannot speak more highly about Good Care Group.
2023年9月12日
The Good Care Group からの回答
Dear Rose,
Thank you for your five-star review and lovely feedback. We are delighted to read that you are happy with the care and support your mother received from our carers. I will be sure to pass on your kind words to the team. It is much appreciated.
All the best,
Sylvia Baldock - Care Manager
Terrible carers One of the three…
Terrible carers One of the three carer's I had from them recooked 3 day old rice Another damaged my wheelchair and flooded the hallway carpet with the shower as well as causing damage to my flat and items of clothing
The current one hasn't been dressed before midday once
2023年8月20日
The Good Care Group からの回答
Dear Damian,
I am sorry to hear of your experience. I am aware that as soon as your concerns were highlighted to the Care Manager that immediate action was taken and your concerns investigated thoroughly with proportionate action taken.
I am truly sorry that this was your experience as this is not the service we pride ourselves on delivering. We always take any concerns raised with us seriously and investigate robustly.
If there are any matters outstanding please do not hesitate to contact us.
Rebecca Malone-Robertson - Head of Live in Care
All contact with company was…
All contact with company was helpful.cheerful and professional
2023年6月3日
The Good Care Group からの回答
Dear Doris,
Thank you for taking the time to leave us a lovely review. We appreciate your feedback and it is wonderful to read that you found The Good Care Groups services helpful and professional.
Best wishes,
Elaine Thompson - Senior Care Manager
Response time was fantastic and we were…
Response time was fantastic and we were all hugely impressed by the service we received.
2023年8月6日
The Good Care Group からの回答
Dear Peter,
Thank you for taking the time to leave a five-star review, we really appreciate your kind words and are pleased that you are happy with the service received.
Best wishes,
Sherri Moffat - Care Manager
We highly recommend the Good Care Group
We contacted The Good Care Group in order to arrange respite care for my mother for a two week period. She was initially reluctant to have anyone living with her but as soon as she met our carer, Wafa, she was reassured and quickly settled into the new routine. Wafa was wonderful - kind, intuitive, sensitive and a brilliant cook. We couldn't have found a better person to support my mother.
2023年7月9日
The Good Care Group からの回答
Hi Helen,
Thank you for taking the time to leave us a lovely review and for all your kind words. We are pleased to see that you are happy with the respite care delivered for your mother, and we will be sure to pass on your thanks to Wafa and the team.
Best wishes,
Eilidh Douglas - Care Manager
We visited a friend with dementia and…Special care of our friend with dementia
We visited a friend with dementia and his carer from the Good Care Group was by the best he has had in our experience. She got him up at a reasonable time and was always communicating with him. Very well trained.
2023年6月9日
自発的なレビュー
The Good Care Group からの回答
Hello Roger,
Thank you so much for taking the time to leave us a five-star review. It is wonderful to hear how pleased you are with the service that your friend has received from The Good Care Group. Our team will be delighted to read this too!
All the best,
The Good Care Group
I can't fault the Good Care Group
I can't fault the Good Care Group. From the first point of contact they were courteous, helpful and true to word. Our care manager was brilliant and the carers amazing
2023年6月4日
The Good Care Group からの回答
Hello Elaine, thank you for taking the time to leave us a five-star review and for all your kind words about the service you received from our Care Manager and Carers. Your feedback is greatly appreciated.
Wishing you all the best,
Megan Conroy - Regional Manager
The Good Care Group からの回答
Hello Rajasekar,
Thank you very much for your review, we really appreciate your feedback.
Best Wishes,
The Good Care Group
Responsive
Responsive, honest, practical, sensible, realistic, efficient, interested, engaged and caring in every sense
2022年12月5日
The Good Care Group からの回答
Hello Dr Foster,
Thank you ever so much for your five-star review and for all of your kind words about our service. It is very much appreciated by myself, Lynn and the carers.
With very best wishes,
Erica Duffy, Regional Care Manager
My friend lives alone and is dying
My friend lives alone and is dying. I’d been looking after her for a few days until the carer arrived. I showed the carer and care manager round, made drinks, talked to them about my friend, food/drink. I had a 3 hour drive back to my family. I said goodbye to my friend of 40 years not knowing if I’d see her again. The care manager was in the kitchen setting up the laptop. I walked in sobbing and sat down. She completely ignored me. After a few minutes I went to look for a tissue. I decided as the silence continued I would go and sit in my car. At that point the care manager offered me her business card. With tears streaming down my face I asked why I would need that? She said that she was there to care for everyone around my friend. I pointed out she hadn’t done a very good job in the last few minutes. When she’d finished her admin she came out to the car and offered me a cup of tea. She then left. Sadly my experience yesterday fell well short of the expectations my friend has for your company.
2023年4月12日
自発的なレビュー
The Good Care Group からの回答
Hello Jo,
Thank you for taking the time to provide us with some feedback. Firstly, I'd like to express that our thoughts are with you and your friend at this difficult time. I understand that your friend's regional care manager, Lucy, has spoken to you directly since the visit you've described and you have discussed your thoughts and feelings about what happened. Please be assured that we will do our utmost to ensure your friend is cared for in a dignified and personalised way, so that she is comfortable and content at home. If you would like to discuss anything further, you are welcome to contact Lucy or you can email me directly rebecca.malone-roberston@thegoodcaregroup.com
With very best wishes,
Rebecca Malone-Robertson, Head of Live-in Care
The team were quick to react to a…
The team were quick to react to a challengeing scenario. The carers were excellent and were always calm.
2023年2月6日
The Good Care Group からの回答
Thank you so much for taking the time to leave us such a positive review. We are happy to see that you are pleased with our team and carers. All the best, Lina Pazou, Care Manager
The Good Care Group has provided excellent support and service
The Good Care Group has provided excellent support in relation to provision of respite live-in-care for my mother after a fall and hip surgery. From the initial enquiry to provision of the care service and follow up interaction on how best to tailor the care package, the service has been first rate. Three carers have been involved over a six week period and all have been first rate, as has been the oversight by the care manager. I would have no hesitation in recommending the Good Care Group to others.
2022年11月4日
The Good Care Group からの回答
Hello Hugh,
Thank you ever so much for your five-star review. We're really pleased that you are happy with the respite care delivered for your mother, and we will be sure to pass on your thanks to her carers, too.
Best wishes to you both,
Lucy Scott, Regional Care Manager
First Class. Thank you
This was a fantastic service from start to finish. Jilla, Hayley and then the wonderful Emma, who my Dad loved. We will all miss her and hope she can be back. I have experience of several care groups. Yours is hands down the best.
2022年12月1日
The Good Care Group からの回答
Hello Axel,
Thank you so much for taking the time to leave us a review. It's wonderful to hear how pleased you and your dad are with the service. It sounds like he got on very well with his carer Emma, and I know she enjoyed providing care for him too. I'll be sure to pass on your kind words to her and the rest of the team.
With very best wishes,
Lucy Scott, Regional Care Manager
Very professional management team
Very professional management team. Carers are also very caring and the level of training they must receive shows in all the care they give and within the systems they use. Really cannot recommend enough.
2022年11月14日
The Good Care Group からの回答
Good morning John,
Thank you for leaving us such a lovely five star review. We are very pleased to read you had a positive experience using our service. Our team will be delighted to read this too!
Kind regards,
The Good Care Group
You were able to find a carer at short…
You were able to find a carer at short notice. So my Mother had an safe and enjoyable week whilst I was away.
2022年10月15日
The Good Care Group からの回答
Hello,
Thank you for taking the time to leave us a review. We are very pleased to hear that you were happy with the respite care and support your mother received whilst you were away. We are very proud of our team of Professional Live-in Carers and all they do to provide the support our clients need to continue enjoying an independent life at home.
Kind regards,
The Good Care Group
My father was stuck in hospital as a a…
My father was stuck in hospital as a a package of care was not forthcoming. We contacted the good care group and explained. Within a couple of days my dad was home with a 24/7 live in carer initially for two weeks. His carer was knowledgeable, caring and had a good sense of humour. My dad is now back on his feet and becoming independent again. We have been kept up to date all the time. Superb service if affordable
2022年9月13日
The Good Care Group からの回答
Hi Duncan,
Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support provided to your father - happy to hear he is back on his feet! We are incredibly proud of our outstanding team here at The Good Care Group and all that they do to support our clients and their families.
Kind regards,
The Good Care Group
Brilliant service
The good care group were very prompt in responding to my contact with them. Equally prompt at arranging an assessment of my husbands needs. This was done in our home and was very thorough. The also found a carer quickly and I was able to speak to him via video do I could judge whether he would be suitable for us. He was able to start a week later and after 2 weeks we are very happy with the care given and back up service from the admirable nurse and care manager.
2022年8月16日
The Good Care Group からの回答
Hello,
Thank you for entrusting the Good Care Group to care for your husband, and for taking the time to share your review. We are very proud of our team of Professional Carers and all they do to support our clients needs to continue enjoying an independent life at home. There really is nowhere better than home!
Kind regards,
The Good Care Group
Amazing place to work
I started at the good care group 18 months ago and did a year of live in care ,I then had some Time of for personal reasons knowing I can come back at any time
Witch I have now done today I went for a training day at the office in London, it was amazing to be back ,everyone was lovely and helpful as always
You are made to feel so welcome the training at the good care group is outstanding it felt amazing to be back today
I am ready to get started again knowing I work for this amazing company that are always there to support me every step of they way
Thank you so much to every one at the good care group
Shauna
2022年8月16日
自発的なレビュー
The Good Care Group からの回答
Thank you very much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear how pleased you are with the training in London, we look forward to having you back.
Kind regards,
The Good Care Group Team
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