The Gorgeous Clinic レビュー 

The Gorgeous Clinic からの回答

2026年6月19日

Hello Toni,

Thank you for your 4th Trustpilot review.

I will reiterate: the clinic reserves the right to refuse treatment where a client is believed to be intoxicated, unfit for treatment, or exhibits violent, threatening or abusive behaviour towards our team.

You were extremely happy with your thread lift treatment. You had no complaint at the time, and you even told us your mum had complimented your result and wanted the same treatment herself.

You then contacted us weeks later saying you had damaged one side yourself, and requested an appointment with the Clinical Director. We arranged this appointment for you.

When you arrived for that appointment, you fell through the front door onto the Clinical Director and knocked him to the ground.

In the consultation room, you then fell off the chair while talking to us about your recent appearances in court.

After moving you to the waiting room, where you were less likely to injure yourself, you became threatening towards the Clinical Director, telling him to “f*ck around and find out”, while making accusations that he was trying to copy your illegal tretinoin distribution business.

This was not a complaint about the treatment we provided. You had been happy with the treatment and had told us so. This was a safeguarding and staff safety issue caused by your behaviour during the appointment.

You were refunded for all upcoming appointments, and the clinic decided it was in everyone’s best interests that we no longer treat you.

After this decision had been made, you then sent multiple long voice notes to The Gorgeous Clinic WhatsApp, directed at the Clinical Director, including blaming him for the death of your father. These messages were distressing, inappropriate, and far beyond any reasonable treatment-related complaint.

Two years later, you are still leaving reviews through anonymous accounts which appear to have been created solely to post negative reviews about our clinic.

We stand by the treatment provided, we stand by our team, and we stand by our decision to refuse further treatment where behaviour towards staff becomes unsafe, threatening or abusive.

We wish you all the best with your ongoing journey of rejuvenation.

The Gorgeous Clinic からの回答

2026年6月19日

Hello Toni,

Thank you for your 3rd Trustpilot review, this time posted under the account name “Arwen”.

We take client confidentiality extremely seriously and strongly reject the suggestion that identifiable client information was discussed inappropriately during your appointment.

For context, this review should be read alongside the wider history here.

You were extremely happy with your thread lift treatment. You had no complaint at the time, and you even told us your mum had complimented your result and wanted the same treatment herself.

You then contacted us weeks later saying you had damaged one side yourself, and requested an appointment with the Clinical Director. We arranged this appointment for you.

When you arrived for that appointment, you fell through the front door onto the Clinical Director and knocked him to the ground.

In the consultation room, you then fell off the chair while talking to us about your recent appearances in court relating to the illegal distribution of tretinoin.

After moving you to the waiting room, where you were less likely to injure yourself, you became threatening towards the Clinical Director, telling him to “f*ck around and find out”, while making accusations that he was trying to copy your illegal tretinoin distribution business.

We also note that this same “Arwen” account has been used to leave a negative review about another online tretinoin-related supplier. Given the comments you made to us in clinic regarding your own illegal tretinoin distribution business, this makes the connection between these repeated reviews and your wider dispute very clear.

This was not a genuine complaint about the treatment we provided. You had been happy with the treatment and had told us so. This was a safeguarding and staff safety issue caused by your behaviour during the appointment.

You were refunded for all upcoming appointments, and the clinic decided it was in everyone’s best interests that we no longer treat you.

After this decision had been made, you then sent multiple long voice notes to The Gorgeous Clinic WhatsApp, directed at the Clinical Director, including blaming him for the death of your father. These messages were distressing, inappropriate, and far beyond any reasonable treatment-related complaint.

Despite time passing, you are still leaving reviews through anonymous accounts which appear to have been created solely to post negative reviews about our clinic and your competitors.

We stand by the treatment provided, we stand by our team, and we stand by our decision to refuse further treatment where behaviour towards staff becomes unsafe, threatening or abusive.

We wish you all the best with your ongoing journey of rejuvenation.

The Gorgeous Clinic からの回答

2026年6月19日 に更新

Hello Toni,

Thank you for your 2nd Trustpilot review, this time under your own name.

For clarity, this review relates to the same matter you have now reviewed multiple times, including under different account names.

We do not accept the version of events described here.

The full thread lift treatment was provided as agreed, and post-procedure photos confirmed the result. You were extremely happy with the treatment at the time, raised no complaint, and even told us your mum had complimented your result and wanted the same treatment herself.

You later contacted us saying you had damaged one side yourself, and requested an appointment with the Clinical Director. We arranged this appointment for you.

When you arrived for that appointment, you fell through the front door onto the Clinical Director and knocked him to the ground.

In the consultation room, you then fell off the chair while talking to us about your recent appearances in court relating to the illegal distribution of tretinoin.

After moving you to the waiting room, where you were less likely to injure yourself, you became threatening towards the Clinical Director, telling him to “f*ck around and find out”, while making accusations that he was trying to copy your illegal tretinoin distribution business.

This was not a situation where the clinic simply refused to see you without reason. The clinic reserves the right to refuse treatment where a client is believed to be intoxicated, unfit for treatment, or exhibits violent, threatening or abusive behaviour towards our team.

The prices stated in this review are also incorrect. Our prices are publicly available on our website, and our records do not support the figures you have given here.

You cancelled your later corrective treatment appointment with around 20 minutes’ notice, despite agreeing to our 48-hour cancellation policy. A partial refund was issued promptly in line with that policy.

After the clinic made the decision that it was no longer appropriate or safe to continue treating you, you then sent multiple long voice notes to The Gorgeous Clinic WhatsApp, directed at the Clinical Director, including blaming him for the death of your father. These messages were distressing, inappropriate, and far beyond any reasonable treatment-related complaint.

We understand that personal circumstances can be difficult, and we are sorry for the loss of your father. However, bereavement does not justify threatening staff, posting repeated misleading reviews, or attempting to rewrite the facts of what happened.

We stand by the treatment provided, we stand by our team, and we stand by our decision to refuse further treatment where behaviour towards staff becomes unsafe, threatening or abusive.

We wish you all the best with your ongoing journey of rejuvenation.

The Gorgeous Clinic からの回答

2025年3月12日

This review, along with another posted within minutes of it, is entirely fake. Shortly after they were published, we received an email demanding $150 for their removal.

As per Trustpilot’s process, we requested verification from the reviewer, but they failed to respond within the required three-day period. Additionally, neither of these generic names appear in our client records, confirming that these are not genuine reviews.