Great service, quick delivery and extremely helpful when I needed an exchange because I had ordered the wrong size. Will definitely use again.
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レビュアーのコメントを見てみましょう
Joe was a tremendous help in finding my daughter her climbing shoes. He was very patient and informative, assisting her in selecting the right pair. We spent over an hour and a half trying on more tha... もっと見る
企業が回答しました
Couldn't have asked for a better experience. Joe who was extremely helpful got me all set up trying out several harnesses until we found what worked best for me. Super chilled environment too will def... もっと見る
企業が回答しました
Had a great experience when purchasing climbing shoes. Staff were knowledgeable and helpful. This is not a place you would naturally find in your travels. Parking directions are supplied in their webs... もっと見る
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企業情報
当該企業による記述
Our mission is simple: to provide tried, tested, trusted kit for adventurers and professionals. We sell a wide range of quality kit for rock climbing, rope access, stunt/tactical work and paddling.
連絡先
Unit 5, Marine Trade Centre, BN2 5UG, Brighton, 英国
- 01273358359
- shop@thehatt.co.uk
- thehatt.co.uk
Fast and friendly
Great service, quick delivery and extremely helpful when I needed an exchange because I had ordered the wrong size. Will definitely use again.
2026年5月11日
自発的なレビュー
Hatt Equipment からの回答
Hello, and thank you for your lovely review! We pride ourselves on having a smooth returns and exchange process, and we're glad we could satisfy you on this occasion.
All the best,
The Hatt Equipment Team
Fantastic buying experience.
What a lovely company to buy from. Needed a new climbing rope and Hatt Equipment had just the one I wanted at an excellent price. Web site was so easy to use and I was kept informed about the order which arrived in super fast time. Many thanks to Joe for such a nice buying experience. Used the rope today and it handled to perfection. Thanks again Joe.
2026年3月17日
自発的なレビュー
Hatt Equipment からの回答
Hi Mary,
So great to hear you had a good experience with us! I hope the rope gives you many years of soft catches.
If you're ever in Brighton do not hestiate to swing by for a coffee and a natter about climbing!
All the best,
Joe
Great deal on a Zone 3 Agile wetsuit
Great deal on a Zone 3 Agile wetsuit. Excellent quality suit with true to guide fitting. Staff were friendly and really helpful. Good stock of gear at reasonable prices.
2025年10月4日
自発的なレビュー
Hatt Equipment からの回答
Hi Paul,
Thank you for your review, we are so glad we have been able to help you. We try to offer the information you need to help you get outdoors as much as possible. We hope your wetsuit will serve you well!
Amber
Joe was a tremendous help in finding my…
Joe was a tremendous help in finding my daughter her climbing shoes. He was very patient and informative, assisting her in selecting the right pair. We spent over an hour and a half trying on more than 15 pairs of shoes, and he remained kind and supportive until my daughter was happy with her choice. I'm really glad we discovered this shop that offers everything for rock climbers and so much more.
2025年1月25日
自発的なレビュー
Hatt Equipment からの回答
Hey Sue, Joe here. it was a pleasure to have you and your daughter at the shop on Saturday evening. I'm so glad that we managed to find the ideal pair of shoes for your daughter and put an end to your shopping spree! We're always happy to offer the best advice we can to match you up with the right product. Thanks again and I look forward to seeing you next time - whether that's in the shop or at the wall!
Very helpful has everything we needed
2024年12月7日
自発的なレビュー
Hatt Equipment からの回答
Thanks for the great review, Emma. Hope to see you again soon!
Pray you don't get injured on their activities
I booked a paddleboarding experience for my wife's birthday.
Unfortunately she experienced a serious grade 3 hamstring tear when engaging in an instructor-initiated activity on the water half-way through the activity. The way the activity was performed was not safe, and when raising concerns about this Hatt's response has been "other people didn't get injured", and "the instructor is highly qualified", neither of which are relevant to my wife's major injury.
Despite the severity of the injury, the aftercare was non-existent. She wasn't taken straight to shore, the staff did not help her out of the water, and she had to then struggle her way back to the shop, where she was left standing in pain at without their care or assistance whilst I fetched our car to take her home.
After the experience we tried to discuss the incident with them amicably, but they have been overly defensive and utterly contemptuous to us.
They have repeatedly belittled the injury as a "pulled muscle" - despite us informing them of the severity of the injury (as confirmed by a NHS nurse, GP and private physiotherapist).
My wife has been unable to sit, lie down or stand comfortably for a month now, let alone walk anywhere. Her recovery is going to take months, and we have already spent hundreds of pounds on physio fees.
Hatt have literally added insult to injury with their response.
I have honestly never felt so let down by a company in my life.
Update: I am not surprised to see the company's continued confrontational and deflective tone in its reply below.
2024年10月4日
自発的なレビュー
Hatt Equipment からの回答
Hi Rob,
Thanks for your review. We anticipated hearing from you after our email exchange regarding your wife’s injury.
Safety is our top priority, and in 20 years of running adventurous activities, we’ve encountered relatively few injuries—something common across outdoor adventure companies. Over this period, incidents have included a broken collarbone (mountain biking) and a dislocated finger (walking the UK 3 Peaks Challenge), alongside minor scrapes and bruises. Given the extreme environments of some courses (e.g. Scottish winter mountaineering, white-water kayaking, sea cliff climbing), we hope you’d agree our safety record is very strong.
We find your concerns and repeated emails unsubstantiated for these reasons:
1. Session Safety Measures: During the session, we exceeded standard safety practices. The Instructor to Participant ratio was 1:3, with two highly qualified instructors for six participants, compared to the normal ratio of 1:8 on water. This made for an exceptionally controlled environment.
2. Venue Suitability: We actively assess venue suitability to prioritize safety. Instead of using the sea, which was too rough for beginners that day, we switched to the “Very Sheltered Water” of the Marina. As defined by Paddle UK, “Very Sheltered Water” includes quiet canals and small lakes, characterised by easy access and no conditions likely to cause issues.
3. Instructor Responsibility: Your claim that the instructor didn’t care for your wife is misleading. Your wife did not request to leave or indicate severe pain. Even experienced instructors rely on participants to communicate their discomfort. Despite her discomfort, she chose to continue the session, opting out of only the standing activities. The instructors carried her paddleboard and equipment back to the changing facilities which were only a 200m walk away and advised her on muscle strain management, which was the best assessment they could make.
4. Inherent Risk in Adventure Activities: No company can guarantee complete safety, as all adventurous activities involve risk. During the session, participants were encouraged to switch between Sit-on-Top Kayaks and Stand-Up Paddleboards, with proper instruction and skills progression. Games, a standard part of such activities to enhance learning, were played. Unfortunately, during one of these games (jumping between paddleboards), your wife fell and strained a muscle. The session’s structure was in line with national standards and typical of any SUP experience.
Regardless of your comments, we are genuinely disappointed that your wife was picked up a muscle strain on a session, but we maintain that these unfortunate events do happen when taking part in adventurous activities. Risk is inherent in all outdoor activity. However, for many, it’s the sense of risk that makes these activities fun and is why we aim to run these activities in the safest and most controlled environments we can.
Friendly staff with lots of great…
Friendly staff with lots of great advice but no hard sell. Really well stocked too. Highly recommended shop!
2024年10月5日
自発的なレビュー
Hatt Equipment からの回答
Thank you so much for visiting us! We are pleased that you enjoyed your visit and we hope to see you again soon!
The Hatt Team
5 stars
Couldn't have asked for a better experience. Joe who was extremely helpful got me all set up trying out several harnesses until we found what worked best for me. Super chilled environment too will definitely be returning to more gear or even a chat and a coffee. I would highly recommend stopping by for a chat and to grab what you need.
2024年8月23日
自発的なレビュー
Hatt Equipment からの回答
Thanks for the awesome review, Dave. We're really glad that Joe managed to match you up with the best option available, we're always happy to provide guidance. Have a great time climbing and we look forward to seeing you next time!
Hatt Equipment からの回答
Thanks for the epic review, Tristan! See you next time.
Extremely helpful staff with a massive…
Extremely helpful staff with a massive range of climbing equipment so useful to have this in Brighton
2024年7月3日
自発的なレビュー
Hatt Equipment からの回答
Hey Natasha! Thank you for an awesome review. We're glad that you found our staff to be exceptionally helpful, our team are always happy to offer erudite advice!
Hatt Equipment からの回答
Thanks so much! We hope to see you at the shop again soon.
Great shop
Great shop. Very friendly and helpful staff. Took time to ensure I ended up with the right equipment. Would definitely recommend.
2024年3月29日
自発的なレビュー
Hatt Equipment からの回答
Hi Jeremy,
It was great having you at the shop over the weekend! We hope that you're happy with your equipment and look forward to seeing you again next time.
The perfect shop!
Absolutely great, went in for a harness and it’s really the perfect shop, very friendly staff were all keen to help and lots of options to try, will definitely be going back!
2024年3月15日
自発的なレビュー
Hatt Equipment からの回答
Thanks for an epic review, Ed. We look forward to seeing you again next time!
Top notch service.
Absolutely excellent. Great service, very efficient and customer friendly. Cannot fault them. Joe was brilliant. Good price too.
2024年3月12日
自発的なレビュー
Hatt Equipment からの回答
Thanks for the awesome review Paul! I'm glad you enjoyed your time at the shop and really hope to see you again soon :)
Extremely helpful and knowledgeable
Extremely helpful and knowledgeable! Would recommend visiting
2024年1月24日
自発的なレビュー
Hatt Equipment からの回答
Hey Tom,
Thank you for the 5-star review. It was great having you at the shop yesterday. We look forward to seeing you again soon.
Happy Climbing!
Great service.
I went to have a look for some climbing shoes at Hatt and found they were very helpful and had a good knowledge of the products.
The staff were approachable and friendly and were happy to let me try a few different pairs of shoes, and use their climbing test wall which really made a difference in choosing.
I will definitely recommend them.
2024年1月9日
自発的なレビュー
Hatt Equipment からの回答
Hey Toby,
Thanks for the 5-star review! It was a pleasure having you down at the shop today. We're glad that we were able to offer you sound advice and match you up with an ideal shoe.
Happy climbing!
Simply excellent, wish I'd found them sooner!
Product was just what I ordered, in perfect condition. Packaging was impeccable and delivery couldn't be better. The personalised note and sticker was a nice touch too, cheers!
2023年12月4日
自発的なレビュー
Hatt Equipment からの回答
Hey Duke, thanks so much for the awesome review.
Glad you enjoyed the personalised note & sticker, and happy that your product got to you in perfect condition.
We look forward to either seeing you in store or packing another order for you soon!
Great Experience
Joe was very knowledgeable and helpful. Was able to try out harness on mini climbing wall and had a decent amount of options with regards to harnesses and bags.
2023年11月7日
自発的なレビュー
Hatt Equipment からの回答
Hey Jamie!
Thank you for the awesome review - I hope you get a lot of use out of your new rope bag & climbing harness. It was great having you guys down at the shop and hope to see you again soon, either at the shop or the climbing wall. Otherwise, have a great time climbing up newcastle way! Excited to hear about what you get up to.
Great customer service and stuff more…
Great customer service and stuff more knowledgeable.
2023年11月1日
自発的なレビュー
Hatt Equipment からの回答
Hi Omar,
It was great chatting to you down at the shop today! We hope that you have a great session with your new Ripper II Kayak next week - make sure to swing by and show us some of your awesome photos!
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