Nice concept but 1) i got the ones for grandma, mom and dad and the questions were not at all the same in all books. 2) the questions are sooooooooooo repetitive! I went over each book and had to... もっと見る
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I ordered my books in mid December, and started sending emails to support about 5 days ago. I have not heard a word, or received any books. I ordered these a couple weeks ahead of Christmas, and af... もっと見る
企業が回答しました
AVOID! SCAM!!! They take your money, the product seemingly then comes from China but never actually leaves China. Tracking information for "UK" delivery service is fake. Tracking information th... もっと見る
企業が回答しました
I have had the same experience as others. I bought two books as Christmas presents weeks ago, it wasn't highlighted that the products would be coming from China and take ages to deliver. My tracking d... もっと見る
企業が回答しました
企業情報
当該企業による記述
At The Heirloom Books, we create books so that people all over the world can tell their story and feel empowered. Whether it’s your fitness journey, mental health, pregnancy, faith, or things you're grateful for, we provide a space to record it all. We make books to help people pass on a priceless legacy to their family and the next generation, sharing a part of your life and the most important life advice you can give. We’re not just a company or a bookstore; we’re your best friend, always by your side on every journey in your life and your family's. We’re here to remind you of the good things when life gets tough.
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1.6
ひどい
95件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Spent money on two books and got…
Spent money on two books and got nothing in return and not even an email that´s working. SCAM!
2024年12月22日
自発的なレビュー
The Heirloom Books からの回答
Hi Hugo,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Scam!
Bought three of the books as Christmas presents. Says they shipped - yeah right. Tried to contact customer service - no response. Doesn't say they come from China on their website....took my money. Going to the bank to report the transaction as fraud. Buyer beware.
2024年11月29日
自発的なレビュー
The Heirloom Books からの回答
Hi Laura,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
This is a total scam
This is a total scam. Don’t order!! I wish I would have looked further into this company. There Wyoming location is fake.
No response from emails. Turing this in as fraud to get my money back.
2024年12月11日
自発的なレビュー
The Heirloom Books からの回答
Hi,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Please avoid
Ordered on the 27th of November - still in china apparently, never reply to emails - scam company that I have reported
2024年12月20日
自発的なレビュー
The Heirloom Books からの回答
Hi,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Buyer beware! They don’t ship, they just take your money and hide!
I should have looked into the ratings of this as well as many others. I purchased 3 books in November with the intention of gifting them to loved ones. I have emailed the company multiple times with no reply. When I track the package it is also still in China. Looks like a bah humbug type company. They don’t have an active “contact us” option on their website. No phone, no chat feature, just email and those go unreturned.
2024年11月27日
自発的なレビュー
The Heirloom Books からの回答
Hi Brian,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Products are good. Customer service and response times can do with improvement
After not hearing anything back from my emails, once I posted a review I did get a response. Took nearly 4 weeks for my item to arrive.
However, Heirloom were very apologetic and offered me a 30% refund, which i accepted.
2024年12月1日
自発的なレビュー
The Heirloom Books からの回答
Hi Ben,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Probably a scam tbh
Ordered at the end of November. Nothing has arrived, the tracking number is wrong, and they don't respond to any emails.
Absolute rubbish. Avoid.
2024年11月28日
自発的なレビュー
The Heirloom Books からの回答
Hi,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Scam - don't purchase
I have had the same experience as others. I bought two books as Christmas presents weeks ago, it wasn't highlighted that the products would be coming from China and take ages to deliver. My tracking details say the parcel information was received on 01/12/24 and there's been no updates since, suggesting the books haven't been shipped. No reply to any of my emails to customer services. Don't buy from them. I wish id checked the reviews before.
2024年12月20日
自発的なレビュー
The Heirloom Books からの回答
Hi Hannah,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Scam
Scam! Took money and no book delivered, tracking number turned out to be fake.
2024年11月30日
自発的なレビュー
The Heirloom Books からの回答
Hi Matt,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Complete scam
DO NOT BUY FROM HEIRLOOM BOOKS!!!!! Complete scam. Never arrived. Took money. I emailed no reply. Emailed on socials and they blocked me. Stay away!
Re reply from them: if they actually cared they would respond to the many emails and look into this. I have sent order details and so far no response just like all their other scam accounts. They don't care they just want to cover themselves and look good online! Such liars.STAY FAR AWAY!
2024年12月1日
自発的なレビュー
The Heirloom Books からの回答
Hi Amy,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Absolute scam
Absolute scam. I paid for 1 book but had made a mistake in the order and immediately asked them to cancel. They responded once just to say they would get back to me. I know I should have done my homework beforehand, but I started looking into the company and found a lot of bad reviews a couple of days after. Concerned, I again told them to cancel my order. They then immediately shipped the order. I asked them why they did that when I had told them to cancel, and they just stopped responding! I have followed up several times to no avail. Do not buy from them! Total scam.
Update: I am sure they are taking credit card information from the payments. I got 2 random charges that were thankfully blocked by my cc company before they went through. Immediately after, I finally got an email from Heirloom Books offering a partial refund in exchange for removing this review. I declined. Shady company!
2024年12月16日
自発的なレビュー
The Heirloom Books からの回答
Hi Ruby,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Scam company
Scam company. Similar to other people’s experiences, I also think this is not a legitimate company. I’m raising it through my bank. Very disappointed. Tracking doesn’t seem real and their emails are not convincing me otherwise.
2024年12月2日
自発的なレビュー
The Heirloom Books からの回答
Hi Lucy,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
SCAM
SCAM. Order never received. all reviews are saying the same. Avoid this, £35 wasted, contacted company multiple times with no reply.
2024年12月17日
自発的なレビュー
The Heirloom Books からの回答
Hi Annie,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
The Heirloom Books からの回答
Hi Zoe,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
AVOID! SCAM!
AVOID! SCAM!!!
They take your money, the product seemingly then comes from China but never actually leaves China. Tracking information for "UK" delivery service is fake. Tracking information that they do give shows that product never leave China and doesn't even get to customs.
Customer service is non existent.
LEARN FROM OUR MISTAKE AND DO NOT USE!
2024年12月16日
自発的なレビュー
The Heirloom Books からの回答
Hi Toni,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Disappointed! Scam company
Disappointed! I would avoid this company as I believe it’s a scam. I ordered weeks ago and never arrived.
I have contacted the company, and all their replies are vague and lacking any actual help.
I then contacted the shipping company who informed me that the tracking number is FAKE!
So sad that a company would pry on people trying to buy meaningful gifts for family members. Shocking.
2024年12月16日
自発的なレビュー
The Heirloom Books からの回答
Hi Mira,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Stay Clear - DONT GET SCAMMED!
After three weeks I am still waiting for my order - contacted them and been sent a tracking number that does nothing??? Now I don’t get any response from my emails? If I’ve not received my order in the next week I will be contacting my bank like the others have said!
2024年11月29日
自発的なレビュー
The Heirloom Books からの回答
Hi Ben,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
SCAM AS SAID IN OTHER REVIEWS
SCAM AS SAID IN OTHER REVIEWS
Ordered multiple items. Didn't get them all in my parcel surprise surprise. Contacted customer services to say I didn't get my mental health journal which was already really expensive! Needed it desperately by Christmas and ordered within plenty of time months ago. When I contacted to say I never received it with my ordered products I was reassured it would be sent off. Never received the biggest cost of my order.
I added my extra Information in too soon. I ordered 3 tell me your story mom and 1 mental health journal for christmas présents. I never received the journal. I asked for it to be resent and I was reassured that it had been but I still haven't received.
2024年10月31日
自発的なレビュー
The Heirloom Books からの回答
Hi Emily,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
Wish I'd read the reviews before I…
Wish I'd read the reviews before I ordered, not looking forward to whats going to/ be delivered hope the reviews are wrong.ive just had a response saying they pleased I'm happy with my order.I haven't recieved any order
2024年12月13日
自発的なレビュー
The Heirloom Books からの回答
Thank you so much for your kind words! We're honored that The Heirloom Book will be a cherished keepsake for your family. We truly appreciate your recommendation and are so glad to hear it arrived in perfect condition. Wishing you and your family all the best! 💜
Avoid at all costs.
Avoid at all costs.
Having read the reviews, I am having a similar experience to the other people who have bought from this company in good faith and not receive their goods.
I have now asked for a refund and will be contacting consumer rights and my bank if not completed in the next 7 days.
2024年12月1日
自発的なレビュー
The Heirloom Books からの回答
Hi Nathalie,
We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you.
The Heirloom Books Support Team
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