The Lacy Bra ロゎ
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The Lacy Bra レビュヌ 1,395

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TrustScore 5段階評䟡の2

2.1

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5぀星のうち5の評䟡

I have large heavy teardrop shaped breasts (36G). Due to unrelated disabilities, putting on & taking off bras are difficult for me, leaving me to look at front closure bras. When this bra first arri... もっず芋る

5぀星のうち1の評䟡

The fit was absolutely horrible and of course they sent me a wonderful reply, asking for my exact Measure for a replacement just to email me back and say they are unable to meet my needs and offered m... もっず芋る

5぀星のうち1の評䟡

The worst bras I've ever spend my money on. Would have compassion on my worst enemy and wouln't gift it to them. Fit is awful. velcro too short and metal hook attachment twists out of place with minim... もっず芋る

5぀星のうち1の評䟡

The fit was terrible. Customer service offered advice based on my size and I excepted their offer to try another size based on their advice. The replacement bra still was AWFUL. NOW THEY SAYING I CAN... もっず芋る

䌁業情報

  1. ショッピング・ファッション

圓該䌁業による蚘述

The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes

連絡先

2.1

期埅以䞋

TrustScore 5段階評䟡の2

1395件のレビュヌ

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この䌁業は顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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5぀星のうち5の評䟡

BEST BRA ON THE MARKET

I am very impressed with this bra very few bras are comfortable and very few bras are durable and very few bras can hold up large breasts without under wiring. This bra is comfortable looks good feels good opens in the front which is an absolute must for anybody with rheumatoid arthritis. I hope they will send me more emails about getting some more I can’t remember how I got it but they replaced the one with a larger size because they do seem to run a little small but I’ll love it and I am going to order more and I love the wide back that fits over chunky women. I truly am impressed and I’m impressed with the customer service I am very very happy I encourage anybody to buy from them that has any kind of issues with bras and you need a good one that snaps in the front I can’t wait to get more!

2022幎3月26日
自発的なレビュヌ
5぀星のうち1の評䟡

DO NOT BUY

DO NOT BUY - There people are con-artists!! I wish I'd read the reviews before buying. Ordered on the 20th Feb & am still waiting delivery. Asked for my money back & hey, guess what? Already shipped & therefore cannot refund me. Searched on line for more details about the company only to discover they are a scam, taking money off innocent people, who are gullible to buy their product on line, having seen the flashy sales video. Well, that's my money down the drain.

2022幎3月24日
自発的なレビュヌ
The Lacy Bra ロゎ

The Lacy Bra からの回答

Hello Sara,

Thank you for taking a few minutes to share your experience!

We apologize for the inconvenience! Due to the high volume of purchases, we are experiencing delays in processing and shipping some orders. We have made some upgrades and hope this situation will improve soon.

Regarding cancelations, if you were not able to cancel the order, what that means is that we've already handed your package to one of our shipping companies.

As a general rule, once the shipping company has your order, we can no longer go ahead with the cancelation.

However, I can see that we've already put you through a lot of trouble, and I definitely want to find a satisfactory solution for you.

Please reach out to me directly at stephanie@baerskinhoodie.com. I can definitely reach out to our shipping company and either try to locate your order or see if there is a way to cancel it right now.

I'm looking forward to hearing from you!

Best,

Stephanie

5぀星のうち1の評䟡

Terrible service have asked for money back

Terrible service have asked for money back already but promised items missing from first order made on 2 Feb still not arrived. It took till 22 Feb for it to initially be sent, on arrival 1 bra out of 5. Here I am still waiting. Have today requested my money back for the second time. Bra received definitely not worth the money. Disappointed and dismayed how this company manages to get good reviews from others.

2022幎3月22日
自発的なレビュヌ
The Lacy Bra ロゎ

The Lacy Bra からの回答

Hello Caroline,

Thank you for taking a moment to write us a review!

It seems you had quite an unpleasant experience with our company.

I am sorry to learn that you have not received everything you had ordered and that the quality of the product you received did not meet your expectations. And to top it all off, trying to get a refund proved to be much more difficult than it should be.

We will be the first to admit that shipping has been one of our main weaknesses lately. Unfortunately, due to the global circumstances we all know about, it took our shipping partners longer than usual to deliver all orders. We have found alternative solutions, and we expect to see an improvement in the future.

Nevertheless, the fact that you didn't receive any communication regarding these issues, and then the fact that you weren't able to speak to someone who could help you, must have been really frustrating, and I am so sorry about that!

I am a Customer Support Supervisor, so I can definitely help you myself. You can always reach out to me directly at paula@thelacybra.com, and we can check the status of your order. Alternatively, if you feel like you've already waited too long, I can issue a full refund for you.

I'll be looking forward to hearing from you!

Best,

Paula

5぀星のうち2の評䟡

Too flimsy for any support.

I was so looking forward to getting a comfortable bra. It took a long time to arrive. The product is disappointing in that it might suit a small bust but certainly does not have the strength to uphold a D cup. The fabric in the main structure is flimsy and it is cut too low in the front to support anything more than a B cup. The flimsy fabric fabric does not hold firm on the shoulders.

2022幎3月20日
自発的なレビュヌ
The Lacy Bra ロゎ

The Lacy Bra からの回答

Hello Cath,

Thank you for taking the time to write a review!

I’m sorry to learn that it took a very long time for your order to arrive only to find out that the overall quality of the product failed to meet your expectations. We apologize for all trouble that we have put you through.

Regarding the product itself, we understand that you were extremely disappointed by it. It's difficult to read negative opinions about your own product, but we take our customers' comments very seriously. I will make sure to alert our Product Development Department about the issues you've had with the bra.

In the meantime, I would certainly not want you to be stuck with a product you don't like.

Please reach out to me at paula@thelacybra.com. I will help you return the product and get a full refund.

Best,

Paula

5぀星のうち1の評䟡

Terrible product and service

Took 3 weeks to arrive. Awful quality and fit. When you try and return it they either offer a 40% refund or you must post it at your own cost from UK to Slovakia. It is a cheap bra with no padding or structure at a ridiculous price.

2022幎3月19日
自発的なレビュヌ
The Lacy Bra ロゎ

The Lacy Bra からの回答

Hi Helen,

Thank you for sharing your thoughts with us!

It seems like you really had a terrible experience; the bra took 3 weeks to arrive to you, it did not meet your expectations, and trying to return the item for a refund proved to be a headache. Please allow us to apologize for all the trouble we have caused you!

We have to admit that we have had some issues with shipping, but we are working hard to find better solutions and we are starting to see improvement in that department.

Regarding returns, as a general rule, it is indeed the customer's responsibility to pay for the return shipping cost. However, I can see that we've let you down on so many fronts, and I definitely want to find a way to make it up to you.

Please reach out to me at paula@thelcaybra.com. I'm sure that together we will come up with a satisfactory solution for you.

Best,

Paula

5぀星のうち1の評䟡

Stay clear

Ordered on 21st Feb 2022, still not received.
They will not allow me to cancel as say order processed. They cannot tell me where the item is or when it will be delivered. Customer support send out standard response, no help at all.
DO NOT BUY

2022幎3月19日
自発的なレビュヌ
The Lacy Bra ロゎ

The Lacy Bra からの回答

Hello Diane,

Thank you for taking a few minutes to share your experience!

We apologize for the inconvenience! Due to a high volume of purchases, we are experiencing delays in processing and shipping some orders. We have been making some upgrades, and we hope to see an improvement in this department soon.

When it comes to our cancelation policy, as a general rule, once an order is processed, we can no longer cancel it. That's just because once we get a package ready for shipping, we hand it over to a delivery company, and it is then effectively out of our hands.

However, I can see that we've already put you through a lot of trouble, and I definitely want to find a satisfactory solution for you.

Please reach out to me directly at paula@thelacybra.com. I can definitely reach out to our shipping company and either try to locate your order or see if there is a way to cancel it right now.

I'm looking forward to hearing from you!

Best,

Paula

5぀星のうち1の評䟡

Good marketing for a very poor product

I bought 3 bras and a 4th one as a sale offer. They were guarantee to arrived in 3 weeks, due to the times, I relax and expected to arrived within one more week. The first one arrived at the fourth week, and the other two, 2 weeks later after several calls. I have to cancel the fourth one after 3 months waiting, and asking, with no one available to give an answer.
Very bad tailor, not way to adjust, I follow their size chart, no pads arrived, the chest band get like ruffles after two months, since day one, was a torture using it, their “easy front closure” get me scars, the pin hurt me, there was no pad fabric, to protect your skin, , the lace was harsh, the materials are rough and cheap. threads start coming out after 3 months.

They try their best to make me keep them, offering a refund, for late arrival and I really try to love them, but still they have to work on their product, to make them a quality product, that can be sold and deliver as promised

I should have try to buy one, because I have to throw them all away.

2022幎3月18日
自発的なレビュヌ
The Lacy Bra ロゎ

The Lacy Bra からの回答

Hi Pamela,

Thank you for your feedback!

I'm so sorry to learn that you've waited so long for your order to arrive only to discover that the bras were not up to par with your standards.

We are constantly working hard to improve our products; therefore, we find your detailed feedback to be really valuable.

I will definitely pass this along to our product development team so they can take your comments into consideration as we continue to make improvements to our product.

What's important to us right now is to make sure that we find a way to make it up to you. Of course, given that you have already thrown the bras away, returning it would no longer be possible.

Nevertheless, we are determined to find a satisfactory solution. Please reach out to me at paula@thelacybra.com, and I will do my best to find a pleasing alternative for you.

I'm looking forward to hearing from you!

Best,

Paula

5぀星のうち1の評䟡

bad customer service. the bra was not new did not have inserts. Returned it to address given, paid Royal Mail (tracked). Today returned to me as refused acceptance. Rubbish.

Very bad customer service.

2022幎3月17日
自発的なレビュヌ
The Lacy Bra ロゎ

The Lacy Bra からの回答

Hi Pamela,

Thank you for taking the time to write a review!

It sounds like you have had a terrible experience with our company.

I am so sorry to hear that the overall quality of the bra did not meet your expectations and that our Customer Support Department failed to assist you.

As a general rule, we accept all returns as long as the product was unworn, unwashed, and still has all the tags attached. I would love to do a bit of investigating, find out what happened here, and make sure that it never happens again.

It seems like we completely mishandled your case. Please accept our sincerest apologies for all the trouble we have caused you.

All we want right now is to find a way to make it right. Please contact me directly at paula@thelacybra.com, and I will be more than happy to help get your money back.

Looking forward to hearing from you!

Best,

Paula

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