The Leisure Buyer レビュー 

Fast professional service and no haggling down the price offered.
Highly recommended

Awful
The business model is:
Provide a fair quote.
The would-be vendor accepts.
The "assessor" (a contractor, by his own word, probably commission -only based on how much he can make by cutting price) offers half this on the basis of nothing apart from standard issues with any older vehicle which were inevitably known when original offer was made).
Should the putative vendor weakly (or in desperation) accept, bullseye.
Should he, as in my case, push back angrily, the "best offer possible" is miraculously raised (after a fake communication with the "boss")
The nice corporate image collapses and the greedy scam appears.
I speculate that the positive reviews are probably false as anyone can add one whether service has been used or not.
My example 8k offer
4k maximum "it's worth"
5.8k when I refused "best offer"
Avoid at all costs. Use a decent auction service.

From initial contact I was updated at every state of selling my motor home.
On collecting a quick 5 minutes inspection of vehicle and money agreed was immediately transferred into my account.
It was a very easy transaction from start to finish to sell my motor home.
I would highly recommend theleisurebuyer.co.uk.

Straightforward process and fair price paid. Helpful staff.

I wish we had read the reviews before. Bloody awful. They brought are Motorhome
For a lot less than the asking price saying it needed work. They took it away and we got a penalty fine for their driving 4 days later. Then we got a further 2 tickets the following month. DVLA have only just sent the acknowledgment back . Can’t get it touch with them at all. Emails bouncing back . Calls not answered post not replied to . They need to pay . EVEN THOUGH THE COMPANY HAD REPLIED I CANT GET IN TOUCH WITH THEM.

Our experience was initially very good,. We aapplied and sent 5 videos, 53 photos and recieved a quote from The Liesure Buyer, which was a fair price, alittle under the value, but to be fair these firms do have to make money and take the risk, so we expected the price to be on the low side, but happy with the quote. We were then contacted by a male who would come along and do an inspection and report back to the office. The communication with Mark, the male, was excellent and on meeting him he was very professional and polite. Mark did the inspection there were a couple of bits he picked up but nothing that ruined the motorhome as it was fairly old but in good condition. Head office then replied back with a counter offer that almost split the oridginal offer in half! Now I was expecting the oridginal offer to be withdrawn and a counter offer given as this is how they operate, which is the way of the world, but be prepared to have your oridginal offer withdrawn, i did come back with a counter offer and it was excepted, which shows you have alittle wiggle room. My experience was smooth , good communication, no hassle, money paid immediately before the motorhome was driven away, but don't expect your oridginal offer to be paid, it is a good service to sell if you don't want the hassle and time of selling it yourself, but be prepared to take a good hit from the oridginal offer they make. This is not a complaint its my experience, I also realise i didn't have to accept the offer, so it was my choice, hope people find this a fair and honest review.

One star because 0 not an option.Pretty much same experience as other sellers. They were quick to make an offer on my motorhome then when I accepted the offer ‘Rachel’ emailed to say they had made a mistake with their offer.

At worst = a shambolic set up
At best = completely unprofessional

I contacted this company to sell my VW Camper. They were quick to respond and after viewing the photographs made me an offer. Bit below what I was hoping for but I accepted it. Got various messages from Rachael explaing the process for collection etc. Chased them up over next few days but no response. Now a week later still heard nothing at all. No replies to emails, voice message or whars app.

DONT WASTE YOUR TIME WITH THIS COMPANY

Following my trust pilot view the company have contacted me and told me they will now respond by of email to resolve the issue. Will wait and see if that now happens. Other reviewers have had similar replies but actually nothing happened.

WELL ANOTHER 20 HOURS HAS PASSED

Since the reply from this company stating they would email me direct to resolves the issues I have heard nothing at all by any means of communication.It is a shame because going by the positive reviews they appear to offer a good service, but not in my case.

The company did eventually contact me and apologised for the service I had received, blaming it on technical faults and communication. Email, SMS , Whats app and Phone . I can understand issues maybe with one of these but all of them very unlikeky.
The bottom line though is they did not come and view my campervan or buy it from me for the agreed price. So as per my opening line in this review "DON'T WASTE YOUR TIME WITH THIS COMPANY"

quick valuation which I accepted. It was then withdrawn as the motorhome was LHD, as stated on my application. the website states all & any motorhomes accepted, including LHD.

very poor communication, zero contact or explanation on email or WhatsApp after the withdrawal

Made a phone call about my motorhome on Friday, had a provisional sum sent to me within the hour. Mark came round the next day, Motorhome was checked over and it was gone within the hour.
Very easy and stress free process. I’d definitely recommend, no hassle at all.

A fantastic, well organised company with incredibly friendly staff. They made selling our caravan simple and straightforward. We were very pleased with the price they offered and the speedy service they provided.

Inspector was friendly, knowledgeable and sympathetic.

Good communication. Good efficient transfer of my lovely Motorhome to yourselves. Polite representative and everything was in order for a smooth selling of the Motorhome, thanks.

Good service if you want a quick sale. You don't necessarily get the high price but for ease of sale it's worth taking the hit. If you want higher price and have the time sell direct

Don't deal with this fly by night group.

I asked for a valuation which was accepted. I had loads of emails telling me how efficient they were and my van could be collected in a day.
It all sounded so good, so I emptied the van and awaited a call from their driver and.....wait for it.....nothing.... absolutely nothing, they had changed their minds and couldn't be bothered to tell me.

Neither was I able to get them to reply to my emails. I totally waisted my time.

Today (29th June 25) I had an email reply:

"Good Morning Raymond,

I am writing in response to your 1-star Trust Pilot review dated 28th June.

We understand your frustration, and we are very sorry to hear that your experience did not meet your expectations.

The assessor originally assigned to your job, Graham, has been exceptionally busy with a high volume of assignments recently, which unfortunately led to this oversight. This is no excuse, and we take full responsibility for the communication breakdown.

Please be assured that we are taking your feedback very seriously. The assessor will be in direct contact with you today, to discuss your review in detail and work towards a resolution.

Thank you for bringing this to our attention. We value your business and hope to have the opportunity to rectify this situation."

Kindest Regards,
Rachael
Director

You'll be interested in if anything was sorted out to by satisfaction today as promised?

The answer is no. I haven't heard from anyone from this outfit today, despite the soothing reassurances.

I had another reply:
Good Morning Raymond,

Although we accept that you were not contacted initially and take full responsibility for this, further attempts to make contact with you have been unanswered or the call has been declined.

As this public forum seems to be your preferred method of communication I will advise here that I think it is probably in both our best interests that we withdraw our offer to purchase your vehicle.

We wish you all the best in the sale of your vehicle.

Regards,
The Leisure Buyer

I received one call today from a number I didn't recognise, it rang off seconds later before I could reach the phone.
This outfit has a problem of comprehension. There was no offer (apart from an email) There was no contact for days and only because of my review. Despite a promise to speak to me yesterday (29th June) they failed on that one too.

It there loss not mine.

They would have got my van for far less than half its value. I didn't mind that I have no further use for it and I have owned it for eight years so already had my money's worth.
I just think they acted unprofessionally. It no good saying things in email that had no intentions of honouring. I presume they thought the longer they keep me waiting the more desperate for money I would get and drive their offer down more as similar things have been experienced by other unhappy reviewers.

Was given lots of information and driver kept in contact,he was very polite and friendly, would have been nice if he was given the right postcode but it got sorted

I could not fault The LeisureBuyer group on buying my 20plate motorhome, they only dropped a bit of the offer price but it was understandable and reasonable.
Cameron from the collection team is an asset, spoke his way through the inspection and told what they may drop the price for tyres and an oil light on.
Very good experience.

This was a painless transaction. Everything went smoothely from start to finish as promised. Would have liked a bit more for my immaculate caravan…

I was offered £14,000 for my motorhome, a Fiat Ducato Airstream,on the basis of photographs I provided. It had very minor back-end damage, which I photographed honestly. Their "assessor" Jon arrived two hours late. He took out a damp meter and claimed that there was extensive damp all over the van. This van had a satisfactory habitation inspection only 8 months ago. The assessor said that due to the "damp", The Leisure Buyer did not now want it. But he would phone around all his dealer contacts to see if any of them would take it. He then said he had found a buyer that would take it for scrap value of £3,000. I believed him about the damp and so I agreed. He said the company that was buying it was called "Lang Trading Ltd" and he wrote this on a piece of paper with a fake address (I googled it later). I was so stressed out and so mortified to have, he said, bought a "dangerous" vehicle. But I bought it from Webb's Motorhomes only 8 months ago for £28,000. I only realised when I got home that it WAS actually The Leisure Buyer who bought it for £3,000, under their company name Langley Trading (Northwest) Ltd. So all the stuff about the damp and the phone calls to other dealers was just a complete pantomime to make me accept a rock bottom price. The van was sited on a farm and the farmer wanted it gone by the end of the month, and it is a long drive from my home, and I have nowhere to keep it at my home. All of my life savings were in that van and this man Jon completely dispassionately told lie after lie to make me so distressed that I agreed to a terrible deal. I am so upset.

We found TLS second to none with their services would strongly recommend them