The Little Bumble Co. レビュヌ 133

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TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fantastic customer service. Speedy delivery. Ordered 9 of the cube storage boxes which fit perfectly in our baby’s IKEA Kallax. None of the other non-IKEA ones that I found online had these exact meas... もっず芋る

5぀星のうち5の評䟡

I was searching for replacement storage boxes for an IKEA Kallax storage unit in my granddaughter's bedroom when I came across the LittleBumble company. The gingham patterned cube storage boxes were... もっず芋る

5぀星のうち5の評䟡

I discovered The little Bumble co on google when searching for a new changing mat for my daughter. First off I thought their products are beautiful but after placing an order (which arrived incredib... もっず芋る

5぀星のうち5の評䟡

The little bumble company never fails - fab customer service. Beautiful selection of baby/toddler items to suit such a variety of themes. Quick delivery too! I’ve ordered sleep suits, PJs, dummies, mu... もっず芋る

䌁業情報

  1. 子䟛の店

圓該䌁業による蚘述

The Little Bumble Co. is a UK-based baby and children’s décor & essentials brand, offering stylish, high-quality products that combine modern design with practical functionality. From comfortable sleepwear and cosy blankets to beautifully printed changing mats, cot sheets, storage solutions and nursery furniture, our range is thoughtfully curated for both babies and young children. Whether you’re outfitting a nursery or looking for a thoughtful gift, The Little Bumble Co. combines style, practicality and value in one reliable shopping destination.


連絡先

4.8

優良

TrustScore 5段階評䟡の5

133件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

Nice company, poor choice in delivery partners

The products seem well made with good reviews, however I cannot confirm this as I have not received any of them!

Little Bumble uses DPD - aka Deliver Parcels Dont. DPD have lied on their delivery status updates, no one has bothered making a delivery attempt, this seems to be a recurring theme with DPD, Unless Little Bumble is locked into a contract with them, I advise you get out and use a reputable delivery service. I have emailed little bumble requesting a delivery refund and a full refund if my products don't arrive. Will update when I know more.

2025幎8月6日
自発的なレビュヌ
The Little Bumble Co. ロゎ

The Little Bumble Co. からの回答

Hi David,

Thank you for taking the time to write this review about my small business, although it would seem that this is more about your experience with DPD.

You placed your order on Saturday 2nd August. I don't ship at weekends so the next day to dispatch your parcel was the 4th August. I dispatched your parcel on the 4th August so well within the dispatch time stated. I would say this is good service.

You emailed me on the 6th August at 8.21pm demanding a refund for your shipping (which I didn't have to give you, but as a gesture of goodwill I did). This is out with business hours but I replied to you that evening to say I'd contact DPD immediately to make sure your parcel was delivered on the 7th - again, I'd say this is good service.

On the 7th I emailed you again to give you an update. I advise I'd spoken with DPD and they were going to ensure your parcel was delivered on the 7th. Again, good service.

You didn't respond to either of my emails.

Your parcel was delivered on the 7th August.

I'm sorry DPD didn't deliver on the date they said they would. Sadly this is completely out with my control. If I could personally deliver each order I would, but unfortunately thats impossible so I have to rely on a courier to do that for me. You've mentioned I should change to a reliable delivery service - I'd like to hear your recommendation? No courier has a 100% rate of delivering on time. If you do know of one please pass along their details as I'd love to get a quote from them!

On that note, you chose DPD. I also offer local pick up from Evri parcel shops so customers have more than one shipping option. If you dislike DPD as much as you seem to, you could have chosen another option or alternatively you could have contacted me before purchasing and I'd have happily used the courier of your choice. Would I really do this for a customer? Yes I would. A perk of shopping at a small business is they will generally go out of their way to help their customers, which I always do where possible.

If you don't like the courier I use maybe knock a star off, but did I really provide a 1 star service? I don't think so. Things are hard enough for small businesses without people mindlessly taking down their whole Trust Pilot rating because of something they cannot control.

Have a great day, David.

Louise

5぀星のうち5の評䟡

Couldn't recommend enough!

Every item I have bought from The Little Bumble Co has been fantastic quality. Delivery is incredibly quick and customer service is great. One of our favourite baby companies!

2025幎7月25日
The Little Bumble Co. ロゎ

The Little Bumble Co. からの回答

Dear Abbey, Thank you so much for such a lovely review - it's made my day! I'm delighted to hear that you had a great experience. It means a lot to know I'm getting it right ❀

Louise

5぀星のうち1の評䟡

Never got my package or a refund

Never got my package or a refund
Apprently was undeliverable to my address didn’t get sent back to DPD or nothing

2025幎1月27日
The Little Bumble Co. ロゎ

The Little Bumble Co. からの回答

Hi Olivia,

Thank you for your review, I am saddened to read this. I'm just going to detail a timeline here of what happened as I believe this to be wholly unfair.

26th January – Customer placed their order.

27th January – I dispatched the customers order. Sent with DPD.

29th January – DPD tried to deliver the parcel however the parcel was refused at the address. It later transpired that the shipping address is a hotel. I can only assume it was someone at the hotel reception that refuse the parcel. This is completely outwith my control.

30th January – I logged into my DPD portal and saw there was an issue with a parcel. I saw it was this parcel and immediately emailed the customer.

My email read:

“Hi Olivia

I've received a notification that you or someone at the delivery address refused to accept your parcel. Is this an error or do you no longer want the goods ordered?

Kind regards
Louise”

I thought I’d give the customer a couple of days to respond. I got no response from the customer.

3rd February – Parcel arrived back to my warehouse and within an hour I received this one star review. I was given no opportunity to try and contact them again or contact them via a different method and the customer never tried contacting me. If the customer had tracked the parcel, they would have seen the parcel had been refused when the delivery attempt had taken place.

I then assumed the customer must not have seen my email sent on the 30th January so my next method of contact is by phone. I called the customer to explain I had sent an email trying to find out the reason the parcel was refused when DPD tried to deliver it. The customer said they received no email. I can only assume it went to their spam/junk mailbox. They advised they did still want the goods. I then followed up by sending a screenshot of the email just in case they still couldn’t find it.

I immediately sent the parcel back out at no extra charge (even though it was someone at the delivery address that initially refused it). I also added instructions to the parcel to make sure the driver delivered the parcel to reception and highlighted the recipients room number. To my knowledge the customer now has their order.


I’m disappointed you feel this service warrants a 1 star review as I honestly don’t know what else I could have done. I tried contacting you before you would have even realised there was an issue to find out what had happened. I hope I’ve provided you with sufficient proof that I really did try and contact you to resolve the issue.

Kind regards
Louise

5぀星のうち5の評䟡

great company!

Such great customer service, I made a mistake on my order so I emailed to see if they could change it for me and they changed it within minutes! The material of the baby-grows are so soft and they're also very stretchy so will last longer, very reasonably priced too. Would definitely recommend x

2025幎1月13日
自発的なレビュヌ

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