The LTL Shop レビュー 

Waited over six weeks. No sign of my order. Vague responses to my update request. Have requested a refund - let’s see how long that takes. I feel scammed! Avoid!

there are always good deals and delivery comes when it says it is going to do so.

Been waiting for an order - no update available online. They don’t respond to their ‘contact’ or ‘order’ email addresses.
Several comments on their Instagram posts from people who seem to have similar issues.
I wouldn’t mind waiting if they set expectations that it’ll take several weeks.

Ordered shampoo and conditioner. Waiting 2 weeks later and no update. Messaged them and they said it’s on back order and no updated delivery date given. Avoid!

Terrible. Items haven’t been dispatched after 10 days. No communication. Email address for customer service doesn’t work.

Ordered many times and always very happy with my purchases and with the customer service

Not great, ordered item two weeks ago and still hasn't arrived. Contacted LTLT and they said it will arrive soon that's it. No response when I contacted them again to say how soon is soon. Disappointed as it would have been helpful at time of ordering that they mentioned there was an issue so I didn't waste my money.

Always a great price, quick service and excellent customer service 🤩

Never received the goods. I brought redken all soft bundle on 28th April. Lots of messages back and forth about warehouse issues etc (still available to buy on website). Requested my money back multiple times- in the end had to raise a charge back through my bank. Avoid this company

Great prices and choices. Always gets delivered, sometimes a bit longer than thought, but never let down

AVOID!!!! The worst company I have ever dealt with. I order shampoo and conditioner and didn't receive them. I contacted them only to be advised that they had stock issues and would send the items out when they had stock. I cancelled the order as a result ... or thought I did! Despite agreeing to cancel my order and process my refund they went ahead and sent the items two weeks later and didn't refund me. After many emails back and forth they sent me a returns label to return the items. I have returned them and have proof of delivery back to them via DPD using the tracking details for the delivery THEY ARRANGED. They are now claiming they haven't received the items and keep referring to the tracking details for the delivery of the items to me and not the tracking details of the return. I have now had to contact my bank to raise a chargeback claim as it's been over a month since I cancelled my order and I still haven't received a refund.

I've only given one star as zero stars was not an option. Worst customer service I've ever came across.

Fast delivery, well packed, quality stuff 🥰

Extremely easy website to navigate and find products you are looking for. Excellent speedy delivery and products are some of the best value products on the market

Excellent service, fast delivery, easy to use.

Such a great site with plenty of options and deals, the pricing is excellent and they offer lots of great discounts!

Shocking website, misleading info on website. Do not buy! No contact on order which is 7 weeks late after emailing nultiple times.

Always reliable with their delivery and items come intact and well packaged. The products are priced competitively. Would recommend.

LTL offers great deals - I got the balayage one months ago and saw it was available again so I purchased. Easy booking over email to redeem the voucher.

Great prices & speedy service