THEMAGIC5 レビュー 

Easy and simple with the app

If I could give zero starts I would. To be fair this is not a rating of the product because I never actually received it! I placed an order and after over a month and at least 6 attempts to reach their customer service via phone and email I submitted a claim with my bank to get my money back. This was the worst customer service I think I have ever experienced. Shame on them for not responding to a customer. Guess I’ll never know how well their goggles work and they certainly don’t deserve my money again. Also, they are not members of the better business bureau.

Horrible.
The nose bridge is coming apart, and apparently,
You need to glue it. Even if the app scans your face, the goggles are sucking your eyelids. There's no customer service ( I wouldn't leave this nasty review if there was one), and you are all alone trying to figure out why you pay for suction googles that don't stay without glue.

I placed an order for the Googles in November and still have not received the product in mid January. I have sent approximately 10 emails, all of which went unanswered. I have also called them in USA about 15 times, but none of my calls go through. There is no voicemail or any way to leave a message. This is starting to feel like a scam.

Perfekter Sitz,
leicht
klein
Aber die Verstellung der Gummibäder ist gewöhnungsbedürftig

Ordered two weeks ago and it still says being produced in 1-2 working days. When I email them they say they'll respond within 24 but they never reply to you. Feels like one big scam.

Good experience

Did take longer to receive but was expected. Chged to smaller nose piece and really enjoy the clear vision and comfort

Jeg modtog et snorkelprodukt fra magic5.com med en klar produktionsfejl, som gjorde produktet fuldstændig ubrugeligt. Snorklen kan ganske enkelt ikke fastgøres til headbandet.
Jeg kontaktede kundeservice og fik først et svar om, at jeg kunne sende varen retur og få en erstatning. Da jeg efterfølgende bad om en returlabel, stoppede al kommunikation. På trods af flere mails har jeg ikke fået svar, og sagen er fortsat uafklaret.
Det er ekstremt frustrerende at blive efterladt uden hjælp, når fejlen tydeligvis ligger hos producenten. At love en løsning og derefter ignorere kunden er ikke acceptabel kundeservice.
Jeg har nu både et defekt produkt og spildt tid – uden nogen form for reel hjælp fra virksomheden. Meget skuffende oplevelse, som jeg på ingen måde kan anbefale.

Better then expected! Perfect fit, no leaks, no fog!

Sehr tolle Brille . Das ist bereits meine dritte Bestellung bei Magic 5 !

1/10 - The worst goggles I have ever purchased. Lasted 3 swims before they were foggy. Tried them a few times in different conditions and they are absolutely horrible. I wouldn't normally write a review but the customer service is also a 1/10, especially if you are in Australia, just forget about getting refunds or anything of the like.

Les lunettes sont très confortables et ne font absolument pas de bruit. La vision est très claire et l’adaptation immédiate un très bon produit.

Cannot fault the product or customer service. Dealt with my query effectively and efficiently. 10/10

Niklas gave excellent service from start to end on my query of damaged goggles to making it easy to buy a new pair

Buying process works very well. You receive different mails about the process status and several tips to your new googles and the idea behind.

Also the googles himself are a gamechanger. Fits well and in our club more people changed to magic5.

Although I had initial issues with the scan due to
Phone issues. The final product was great
My last magic 5 goggles are still going strong
Indoor ones lasted 3 years
Outdoor ones I'm still using
I live in Scotland
What does that tell you?
If I get as much use from my new bundle I'll be delighted
My nephew who lives in Denmark introduced me to Magic 5
I honestly wouldn't buy any other goggles
They appear expensive but bought in the sale are excellent value for money
Thanks again for excellent communication and speedy delivery when scan issues were overcome
Excellent product

Very happy to have found this company. First pair we received did not fit properly. As soon as we filed an easy claim. Someone reached out immediately, and my son had another pair quickly.

Buen ajuste y visibilidad amplia

Great item great communication. Also loved the product