THEMAGIC5 レビュー 

THEMAGIC5 からの回答

4日前

Thank you so much for such a fantastic review! It’s amazing to hear how impressed you are with your MAGIC5 goggles, especially coming from the Biofuse, and we completely understand the initial hesitation about the seal!

We’re thrilled they’ve delivered on comfort, clarity, no fogging, and that wider field of vision. Knowing you’ve gone from being apprehensive to absolutely loving them is exactly why we do what we do.

Thanks again for trusting MAGIC5 and for sharing your experience, we truly appreciate it.

THEMAGIC5 からの回答

7日前

Thank you so much for your incredibly kind words! It truly means the world to us.

We’re so happy to hear that you had a great experience with our customer service. We know how important the perfect fit is when it comes to swim goggles, and we’re always happy to make things right, no hassle, no stress.

We’ve got our fingers crossed that your new pair fits perfectly! And either way, thank you for taking the time to share your experience and for putting your trust in THE MAGIC5.

THEMAGIC5 からの回答

2026年10月1日

We’re really sorry to hear this, and we truly appreciate you taking the time to share such detailed feedback.

Comfort and fit are at the heart of what we’re trying to create at The Magic5, so it’s disappointing to hear that the goggles caused discomfort and pain during your swims. We completely understand that every face is different, and unfortunately, a fit that works beautifully for one swimmer may not feel right for another.

We also really appreciate your feedback on the construction, straps, and adjustment mechanisms. Honest feedback like this genuinely helps us understand where we can do better.

We’d love the opportunity to help and see if there’s anything we can do to improve your experience. Please reach out to us at contact@themagic5.com and our team will be happy to assist.

Thank you again for giving The Magic5 a try and for being so open with your feedback. We truly appreciate it.

THEMAGIC5 からの回答

2026年9月30日

Thank you so much for the amazing feedback! We’re thrilled to hear that you’re loving the fit and comfort of your goggles. Knowing that they feel like a perfect match for your face makes our day!

We truly appreciate your support and kind words. We put a lot of passion into making THE MAGIC5 experience special, so it means a lot to hear this. Enjoy your swims, and we can’t wait to have you back!

THEMAGIC5 からの回答

2026年9月29日

Thank you so much for sharing this! It means the world to us to hear from someone with a competitive swimming background who’s found that TheMagic5 makes such a meaningful difference. We’re especially glad the fit and smaller eye socket design have helped solve an issue you’ve experienced with other goggles, and that our customer care team could be there for you when you needed us.

THEMAGIC5 からの回答

2026年9月26日

This means so much to us- thank you very much! We’re so happy our team was able to jump in, get the measurements right, and make sure you ended up with a great fit. That’s exactly the experience we want every swimmer to have!

THEMAGIC5 からの回答

2026年9月22日

Wow, what an incredible review! Thank you so much for sharing your experience with us. We’re absolutely thrilled that we could get the fit right for you, and even more excited to hear that you took 2nd in your age group at Ironman 70.3 Weymouth!

Knowing you’ll be taking your MAGIC5s to the World Championships next year honestly means the world to us. Thank you for trusting us, sticking with the process, and giving us the chance to make it right. We’ll be cheering you on all the way!

Go get that World Championship!

THEMAGIC5 からの回答

2026年9月22日

Thank you so much for sharing this! We’re really happy to hear our Customer Service team was able to jump in quickly and get things sorted for you. Making sure every swimmer gets a truly comfortable, perfectly fitted pair of goggles is something we care deeply about.

We really appreciate your patience, kind words, and support of THE MAGIC5. It means a lot to our whole team!

THEMAGIC5 からの回答

2026年9月22日

Tusind tak for din ærlige og dejlige anmeldelse! Vi er virkelig glade for at høre, at du synes, vores goggles er imponerende gode, og at du allerede kan se dig selv købe hos os igen. Det betyder utrolig meget for hele THE MAGIC5-teamet!

Vi beklager selvfølgelig, at du måtte vente næsten 3 uger på din Triathlete Bundle. Det er ikke den oplevelse, vi ønsker at give vores kunder, og vi sætter stor pris på din tålmodighed og forståelse.

THEMAGIC5 からの回答

2026年9月13日

We’re genuinely sorry about this experience. We completely understand your frustration after waiting more than a month.

Just to clarify, your first shipment was unfortunately lost in transit, which is why we reshipped your goggles. We can assure you that your order has been shipped twice, and we sent both the original shipping confirmation and reshipment update to the Gmail address on your order.

Your replacement is currently in customs clearance, so we’re hopeful it will be with you very soon.

We truly appreciate your patience and are disappointed that shipping issues have kept you from experiencing the goggles themselves. If you need anything, please reach us directly at contact@themagic5.com, we’d love the chance to make this right.

THEMAGIC5 からの回答

2026年9月9日

Thank you so much for the amazing review! This genuinely means the world to us.

We’re so glad you decided to give THE MAGIC5 a try and that we could make the experience a great one from start to finish. Getting the fit just right is what we’re all about, so we’re especially happy we could sort out the goggles for you so quickly.

And thank you for the kind words about Sophie! She’ll absolutely love hearing this. We truly believe great service should always feel personal, and it’s wonderful to know that came through.

Really appreciate you taking the time to share this and for trusting us.

THEMAGIC5 からの回答

2026年9月7日 に更新

Thank you so much for sticking with THEMAGIC5 for four years and seven pairs!That kind of loyalty genuinely means the world to us.

We’re thrilled to hear that the fit, designs, and overall experience have kept you coming back, that’s exactly why we created THEMAGIC5 in the first place.

And thank you for the honest feedback on the anti-fog. We completely understand how frustrating it is when something doesn’t perform to the level you expect, especially after putting so many hours in the water. Feedback like this is incredibly valuable, and we’ll absolutely pass it along to our product team.

Here’s to many more swims together, and hopefully earning that five-star experience from you!

THEMAGIC5 からの回答

2026年9月1日

Wow, thank you so much! Hearing this honestly means a lot to us.

The fact that you’ve been with THE MAGIC5 since 2020, tried another brand, and still came back to us says everything. We’re so happy to hear that you love the clarity, comfort, and durability of the goggles, and especially that our customer service has been there for you when you’ve needed us.

“​​I’ll be a customer as long as I’m swimming” is about the best compliment we could ask for. Thank you for trusting us all these years and for being part of the THE MAGIC5 family. We really appreciate you!

Here’s to many more years and many more laps together!

Best,
TheMagic5 Team

THEMAGIC5 からの回答

2026年9月1日

Thank you so much for taking the time to update your review, and honestly, we’re really happy to hear you’re loving the goggles! It’s awesome to hear that you’re getting a good fit, no leaks, no fog, no strap issues, and even seeing a little boost in your performance. That’s exactly what we hope for!

We also completely understand your frustration with the lack of communication. You shouldn’t have had to chase us for an update, and we’re really sorry about that. We know how frustrating it is to place an order and then not hear anything when you’re expecting an update. We definitely could have done better there.

We really appreciate you being honest about your experience and giving us the chance to make things right. Your feedback means a lot to us, and we’ll absolutely take it on board as we work to improve our customer service.

And thanks for the feedback on the tint too! We love hearing little details like that from swimmers who are actually out there using the goggles. It’s super helpful for us.

If you ever need anything or run into any issues with your goggles, just reach out to us at contact@themagic5.com. We’re always happy to help.

Thanks again for giving us a shot and for sharing your experience with us. We really appreciate you!

Best,
TheMagic5 Team

THEMAGIC5 からの回答

2026年8月17日

Hi, we’re very sorry for the lack of communication and completely understand your frustration. Your order has now been cancelled and fully refunded. We sincerely apologize that your experience with us did not meet the level of service we aim to provide.

Best,
TheMagic5 Team

THEMAGIC5 からの回答

2026年9月1日

Thank you so much for the kind words! We’re really glad our team could help get you a pair that fits just right. That’s exactly what we want, for you to feel comfortable and confident in the water.

We really appreciate you giving us the chance to make it right, and we’re so happy you had a great experience with our customer service team.

Best,
TheMagic5 Team

THEMAGIC5 からの回答

2026年8月12日

Hi,

Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your overall experience with us has been disappointing.

A five-week delivery time and not receiving a response from our customer service team is certainly not the experience we want our customers to have. We also appreciate your honest feedback regarding the straps and overall quality of the goggles.

We’re glad to hear that the fit of your goggles was good, but we completely understand that the rest of your experience has overshadowed this. Your feedback is valuable to us and will be shared with our team as we continue working to improve both our products and customer experience.

Best,
TheMagic5 Team

THEMAGIC5 からの回答

2026年8月10日

Hi,

We’re very sorry about the delay and that you had to follow up with us several times to get an update. This is not the level of service we want to provide.

We completely understand your frustration, especially after being told that your goggles would be produced within 5 business days. We apologize both for the longer-than-expected wait and for not communicating more clearly along the way.

Your order has now been shipped, and we really hope it reaches you soon and that you’ll be happy with your goggles once they arrive.

Best,
TheMagic5 Team

THEMAGIC5 からの回答

2026年8月10日 に更新

Hi,

We’re really sorry about the experience you’ve had with your second order. We completely understand how frustrating this must be, especially after having a good experience with your first pair.

The communication around reusing your previous face scan should have been clearer, and you shouldn’t have had to wait this long to find out that a new scan was needed. We’re also very sorry that you haven’t received a response to your recent emails.

This is not the experience we want to provide, and we’ll make sure to look into what happened here and get things moving.

Best,
TheMagic5 Team

THEMAGIC5 からの回答

2026年8月10日 に更新

Hi,

We’re really sorry about your experience. We completely understand how frustrating this must have been, especially when you placed your order specifically to have the goggles in time for your race.

You shouldn’t have had to reach out multiple times to receive an update, and we sincerely apologize for the lack of communication and the frustration this caused.

We’re glad that we’ve now been able to get in touch with you and resolve your request. While we know this doesn’t change the experience you had leading up to it, we hope we’ve been able to make things right and provide the help you needed.

Best,
TheMagic5 Team