Themovinghub レビュー 

Themovinghub からの回答

2025年6月25日 に更新

Hi Stephen

We really appreciate the five-star rating. We agree that our team does an excellent job, and it really means a lot to get such positive feedback. We agree it's important to do things right, regardless of the scale of the matter.

The Moving Hub Team

Themovinghub からの回答

2025年6月2日

Hi Eian,

Thanks for taking the time to share your feedback. Nicolle is great at what she does and will really appreciate your kind words.

The Moving Hub Team

Themovinghub からの回答

2025年6月2日

Hi Ian

We really appreciate the five star rating. We agree that Nicolle does an excellent job and it really means a lot to her to get such positive feedback.

The Moving Hub Team

Themovinghub からの回答

2025年4月9日

Hi Al

We really appreciate the five star rating. Our team does an excellent job and it really means a lot to them to get such positive feedback.

The Moving Hub Team

Themovinghub からの回答

2025年3月21日

Hi Martyn,

Thanks for taking the time to share your feedback. Evelyn is great at what she does and will really appreciate your kind words.

The Moving Hub Team

Themovinghub からの回答

2025年2月25日 に更新

Hi Steve

We really appreciate the positive rating. Our team does a great job and it really means a lot to them to get positive feedback.

Thank you we will be sure to pass this on.

The Moving Hub Team

Themovinghub からの回答

2025年1月26日 に更新

Hi Mitchell

We really appreciate the five star rating. Our team does an excellent job and it really means a lot to them to get such positive feedback. Thank you we will be sure to pass this on to Nicolle.

The Moving Hub Team

Themovinghub からの回答

2024年11月6日

Hi Nailla

Thank you for the great feedback for Nicolle, we agree she is great to speak to and really knows her stuff. We'll make sure to pass this on to her.

The Moving Hub Team

Themovinghub からの回答

2024年11月6日

Hi Svetlana

Thanks for taking the time to leave a review for Georgina, any positive feedback is always great to receive but it feels a little bit more special when it's from our returning clients. We're really glad you had a great experience and wish you all the best.

The Moving Hub Team

Themovinghub からの回答

2024年11月6日

Hi Nigel

Thanks for the great review for Nicolle, we always aim to respond as quickly as we can to support our clients should you run into any hiccups along the way.

The Moving Hub Team

Themovinghub からの回答

2024年11月6日

Hi Melissa

Thank you for the fantastic feedback, we always appreciate when our clients come back to tell us how great the service was when it's all done! We wish you all the best in your future transactions!

The Moving Hub Team

Themovinghub からの回答

2023年7月11日

Hi Dr AH

From our records this was an event that was investigated and resolved back in March 2022, and the refund you were given was in line with our terms and conditions.

The calls were listened to at the time of the incident and there was no evidence of miss-selling or any errors on the part of the staff member you spoke to or a full refund would have been offered as an apology.

We are sorry that you were not happy but we did not deceive you in any way, had you not demanded a refund and instead allowed us to work with PCS to establish what was going on we could have resolved any issues.

We are sorry that you feel we have been anything but upfront and upheld the terms and conditions you agreed to, but this review is not factually accurate as you were not scammed in any way.

The Moving Hub Team!

Themovinghub からの回答

2023年7月12日 に更新

Hi Martin

We are sorry to hear that you are unhappy with the experience, but please keep in mind that your conveyancer completed your transaction in 13 weeks, which is well within the national average.

Whilst we are sorry to hear that there were leaks in the property, this type of issue would not come up as part of the conveyancing process. If it was disclosed by the vendor or picked up in a property survey, it could have been addressed as part of the enquiries.

Whilst unfortunate, plumbing does fail, and it may simply have occurred between the time the vendor moved out and you moved in. This is one of the reasons why you should always make sure you get home insurance cover in place at the point of exchange of contracts. However, if you feel that the flood was a deliberate act by the vendor then you would need to consider taking legal action.

We are sorry that you feel your experience was negative, but the transaction was completed in good time, and the conveyancer is not responsible for floods within the property.

The Moving Hub Team

Themovinghub からの回答

2023年6月30日

Hi Sunil

The moving hub reached out to you on Monday confirming a full refund was available.

The reason the deal changed was the fact that we were unable to complete on two properties on a single file as they were on separate titles.

We do not store any transaction details and we have not yet had a response from you providing your bank details to allow us to complete the refund.

Please check your junk mail and reach out to the team who are waiting for your details to process this.

The Moving Hub Team!

Themovinghub からの回答

2023年6月22日

Hi Sue

Thank you for this great feedback, we will amke sure to share this with our team.

Kind regards
The Moving Hub Team!

Themovinghub からの回答

2023年5月22日 に更新

Hi PD

The despoit taken upfront by The Moving Hub is made up of a few elements.

Firstly there is the fee for using our services, and negotiating these low prices for our clients.
This amount will also include to the costs for ID & AML checks completed as part of the process to speed things along.
Finally there may also be comission paid directly to the financial advisor, estate agent or referrer who directed you to our services.

We are very upfront and open with our fee structure and are more than happy to discuss this if asked. Unfortunately based on your chosen name we have no way of checking if you have contacted us in the past but if you do still need assistance please email us at support@themovinghub.co.uk.

Kind Regards
The Moving Hub Team

Themovinghub からの回答

2023年5月22日

Hi Annie

We're sorry to hear that you haven't been having a great experience with one of our panel firms. When speaking to one of our advisors we try to make it clear that we are not the conveyancer, and we put the name of the firm which you are appointed to on your instruction email which are allocated based on your deal criteria and capacities.

However if you are not happy with the firm you are panelled with we are always here to discuss the other available options and can switch you to another of the firms we work with at no additional cost to yourself.

Unfortunately as we are unable to identify you based on your name alone, if you can reach out to our support team support@themovinghub.co.uk for assistance they will do what they can to get your deal back on track.

Kind regards
The Moving Hub Team

Themovinghub からの回答

2022年12月6日 に更新

Hi Darryl,

You came to us seeking £8,700 in compensation for damages you have apparently suffered due to your transaction not being completed within the time frame you required.

We investigated your complaint thoroughly and responded in depth to the initial email as well as to each and every subsequent email received from you. We understand your frustration and respect your decision to publicise your complaint on Trust Pilot, but we are not able to add anything further to what we have already communicated to you in our off-line responses.

A summary of our position is as follows:

We are a conveyancing network with a highly respected panel of conveyancers servicing referred clients.

We cannot project manage the conveyancing process within the firms that are instructed, as we are not party to the privileged client relationship between you and your conveyancer. We do however fulfil various ancillary functions for which we charge, and for which you paid £180 including VAT.

As part of our service we remain on hand to order searches, arrange surveys, procure ID and AML checks and to raise concerns with your conveyancing firm should the need arise. We cannot act as arbiter or ombudsman, but we do follow up and exert influence in support of clients when requested. In the event of a serious complaint, the CLC (which is the regulatory body for licensed conveyancers), has the authority to act and your conveyancing firm carries professional indemnity insurance if you wish to pursue a financial claim.

Regarding the facts of your matter, when you instructed through us, the market average time to completion was such that the transaction was indeed possible to complete within the 3 month timescale you were hoping for. Our investigation shows that we did not guarantee a time to completion and it is something we cannot do. Even conveyancing firms avoid committing to completion dates as the "simplest" transactions involve multiple parties and can take unforeseen additional time.

Since we are unable to assume liability for consequential losses, we have included a Limitation of Liability clause in our T's and C's to avoid any confusion. We are committed to ethical practise and to this extent draw your attention to the following extract from your quotation, which is prominently positioned in all our quotations with a link to our Terms and Conditions

The not so fine print (this is important, so we haven’t made it smaller)
We have no interest in hiding from our responsibility to you, so please read our terms and conditions. We have made them very easy to understand and to search through.

We take every complaint very seriously and will continue to work with all our panel members to collectively deliver better service.

the Moving Hub Team