Theo Grace ロゎ
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Theo Grace レビュヌ 277

•
TrustScore 5段階評䟡の4.5

4.6

宝石店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... もっず芋る

5぀星のうち5の評䟡

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... もっず芋る

5぀星のうち5の評䟡

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... もっず芋る

5぀星のうち5の評䟡

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... もっず芋る

䌁業情報

  1. 宝石店

圓該䌁業による蚘述

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

277件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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5぀星のうち4の評䟡

I feel the necklace I bought

I feel the necklace I bought, the weighted beads, was rather on the flimsy side. The beads are so small you can not see the names engraved on them. Also, the clasp on the necklace is cheap. I need to go to a jeweler and have a lobster claw put in it. The chain itself is also very thin and flimsy.
Actually would like to know what your return process is please. Definitely don’t feel this is worth the money.

2026幎5月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible customer service

Terrible customer service. Actually, make that no customer service at all. I paid $15 for express shipping and had in writing it would arrive before Mother’s Day, either 5/7/2026 or 5/8/2026. I did not have it on 5/9/2026 so I contacted customer service, which was AI. The response from AI was sorry your order is delayed,someone would be in touch with 24 hours, and I would receive a $15 off my next order. Mother’s Day, 5/10/2026 came and I used the email address from the ridiculous response and , again, was told a live person would be in touch with 24 hours. I had no present for our big Mother’s Day celebration. Package finally arrived Monday afternoon on 5/11/2026. It is now 10:00 pm and over 48 hour past my first email and over 24 hours past my second email and no reply as promised within 24 hours for either email and I’ve been charged express shipping. I might dispute the entire charge and return the necklace since it was not delivered as promised and I never should have dealt with a company that won’t provide a phone number or provide access to a live person. Lesson learned the hard way.

2026幎5月11日
自発的なレビュヌ
Theo Grace ロゎ

Theo Grace からの回答

Hi Jenifer,

I’m sorry to read your review and to hear how disappointing this experience was, especially with your order being intended for Mother’s Day.

I understand how upsetting it must have been to pay for express shipping, receive an expected delivery timeframe, and then not have the necklace arrive in time for your celebration. I’m also sorry that you did not receive the follow-up you were promised.

I have sent you a private email to offer a solution and help make this right. Please feel free to reply there at your convenience, and I’ll be happy to assist further.

Kind regards,
Anna – Theo Grace Customer Support

5぀星のうち5の評䟡

Terry Necklace

I ordered a necklace for my daughter in Silver with her 2 daughters names and birthstones and her 2 children's names and birthstone. The necklace was absolutely gorgeous and she loved it. And to add, I ordered the same necklace for her 2 years ago, since then we had an addition to the family and she wanted the same necklace with the addition. It was lovely. I will definitely order again. By the way, the first time I ordered the company was MYKA now Theo Grace. I had a hard time finding you because I wanted the same necklace. Great job!!!

2026幎5月11日
自発的なレビュヌ
5぀星のうち1の評䟡

This was ordered as a Mother’s Day gift


This was ordered as a Mother’s Day gift with guaranteed delivery. I still have not received it and mother’s day was yesterday. They offered a $35 gift card. Instead I got a $35 promo code. I won’t be doing business with this company again as they ruined Mother’s Day.

2026幎5月11日
自発的なレビュヌ
Theo Grace ロゎ

Theo Grace からの回答

Hi Bryan,

I’m sorry to read your review. I completely understand how disappointing and upsetting this must have been, especially as your order was meant to be a Mother’s Day gift and did not arrive in time despite the guaranteed delivery. I can only imagine how frustrating this experience has been for you.

I also understand your disappointment regarding the compensation offered, and I’m sorry that this situation left you feeling let down. This is never the experience I want for any customer.

I have sent you a private email so I can personally look into this further and do my best to find a solution for you.

Kind regards,
Anna - Theo Grace Customer Support

5぀星のうち5の評䟡

Great communication and service

Great communication and service. Reps from company helped me solve problems and were wonderful with letting me know what was going on with my jewelry,
I was very pleased with my necklace and the service. Thank you.

2026幎5月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Love THE bracelet

It took me a few weeks to decide to order from your company
 And when I saw the final product, I was in love. When my daughter-in-law got it, she too was in love.

2026幎5月10日
自発的なレビュヌ

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