Theo Grace ロゎ
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Theo Grace レビュヌ 277

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TrustScore 5段階評䟡の4.5

4.6

宝石店
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5぀星のうち5の評䟡

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... もっず芋る

5぀星のうち5の評䟡

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... もっず芋る

5぀星のうち5の評䟡

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... もっず芋る

5぀星のうち5の評䟡

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... もっず芋る

䌁業情報

  1. 宝石店

圓該䌁業による蚘述

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

277件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

The chain was missing a clasp to close


The chain was missing a clasp to close secure it. And i cant get any response for Theo grace as to have they want to take care of it.

2026幎5月9日
自発的なレビュヌ
Theo Grace ロゎ

Theo Grace からの回答

Hi Steven,

I’m sorry to read your review, and I completely understand how frustrating this must have been, especially receiving an item with a missing clasp.

I sincerely apologise for this issue, as this is not the standard we aim to provide. I’m also very sorry to hear that you haven’t received a response, as we always want to be there to support our customers.

I haven’t been able to locate any previous messages, but I may be missing some details. I’ve now sent you a private message so I can look into this for you right away and make sure we get this resolved as quickly as possible.

Kind regards,
Anna – Theo Grace Customer Support

5぀星のうち1の評䟡

Like others

Like others, order Mother's Day gift weeks in advance. Provide a tracking number from USPS immediately but for weeks the tracking number displayed " shipping label created" which according to the Postmaster at our USPS just means someone sat at a PC inputting a request. Several emails exchange and Theo Grace refuses to resolve " it will show up, please just wait" They broke our contract agreement!

2026幎5月10日
自発的なレビュヌ
Theo Grace ロゎ

Theo Grace からの回答

Hi Brian,

I’m sorry to read your review, and I completely understand how frustrating this situation must have been, especially after ordering in advance for such an important occasion.

I’m really sorry for the confusion around the tracking updates and how this was communicated to you. I understand how concerning it is to see a label created without movement, and I regret that this caused you to feel uncertain about your order.

I’d really like the chance to look into your order personally and help get this resolved for you as quickly as possible, but I can’t see your order without a bit more information. I’ve sent you a request via Trustpilot, and once I have your details, I’ll take care of this for you right away.

Kind regards,
Anna – Theo Grace Customer Support

5぀星のうち4の評䟡

Mother’s Day Gift

The necklace was pretty. However there was no eye clasp to put the hook in. Disappointing. Will take to jeweler to add.

UPDATE: Theo Grace replied to my original review in less than 24 hours. They gave several options for me to be satisfied to a total refund. My daughter loved the necklace and will keep. The design of the clasp was how it was supposed to to be. Will continue to use Theo Grace to shop.

2026幎5月9日
自発的なレビュヌ
Theo Grace ロゎ

Theo Grace からの回答

Hi Linda,

I’m sorry to read your review, and I completely understand how disappointing this must have been, especially receiving a piece that isn’t fully usable.

This design comes with an extension chain by default, so I’m very sorry if this part was missing from your item. I’ve sent you a private message so I can look into this for you and make sure we get it resolved as quickly as possible.

Kind regards,
Anna – Theo Grace Customer Support

5぀星のうち5の評䟡

The best experience!

The website was easy to navigate and easy to use. I messed up on the mailing address and when I called the customer service for help they had it fixed and I was emailed about the change within seconds. I had the necklace in hand within a week. As for the necklace it is beautiful, exactly what I wanted and my wife loves it. Thank you so much for everything.

2026幎4月17日
自発的なレビュヌ
5぀星のうち1の評䟡

Did not deliver on time for Mother’s Day

Ordered weeks in advance and they did not deliver by Mother’s Day.

2026幎5月10日
自発的なレビュヌ
Theo Grace ロゎ

Theo Grace からの回答

Hi Kyle,

I’m sorry to read your review and to hear that your order didn’t arrive in time for Mother’s Day — I completely understand how disappointing that must have been, especially for such an important occasion.

I’ll say in touch with you to find the best way to resolve this, and I’m doing everything I can to make this right for you.

Please don’t hesitate to reply to my message so we can sort this out together as quickly as possible.

Kind regards,
Anna – Theo Grace Customer Support

5぀星のうち1の評䟡

Delivery can't be counted on for Mothers Day.

They gave a real hard sell that my wife's gift would arrive on time for Mothers Day, they guaranteed it would, it did not. They put profit ahead of customer satisfaction. My experience was disappointing. The product/service did not fully meet expectations, and communication could have been better. I hope they improve these areas for future customers. I will never use them again you shouldn't either.

2026幎5月9日
自発的なレビュヌ
Theo Grace ロゎ

Theo Grace からの回答

Hi Richard,

I’m sorry to read your review and I truly understand how important this order was, especially as it was meant to be a Mother’s Day gift.

I’m very sorry that we didn’t meet the expectations we set regarding delivery. I completely understand how frustrating and disappointing that must have felt, particularly after being reassured it would arrive on time.

This is not the experience we want any of our customers to have, and I sincerely regret both the delay and the way this has left you feeling.

I’ve reached out to you privately to offer a solution and to see how I can make this right for you.

Kind regards,
Anna – Theo Grace Customer Support

5぀星のうち5の評䟡

Awesome product, easy ordering, quick service.

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and packaging was good. Jewelry was placed securely in a box and displayed nicely. Thanks so much TheoGrace. I will definitely purchase again.

2026幎5月8日
自発的なレビュヌ
5぀星のうち1の評䟡

I can’t review the product

I can’t review the product because I still haven’t received it. Ordered two weeks before Mothers Day and they couldn’t manage to get it to me in time. One and done.

2026幎5月9日
自発的なレビュヌ
Theo Grace ロゎ

Theo Grace からの回答

Hi Raymond,

I’m sorry to read your review, especially as I can see your order didn’t arrive in time for Mother’s Day — I completely understand how disappointing that must have been.

I’ve looked into your order and can confirm there was an unexpected delay in transit, which unfortunately affected the delivery timeframe. I know that doesn’t make the situation any less frustrating, and I’m truly sorry for the inconvenience caused.

I’ve sent you a private email so I can help resolve this for you as quickly as possible. Your order should be arriving very soon, and I’d really like the opportunity to make this right for you.

Kind regards,
Anna – Theo Grace Customer Support

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