Purchased Hycosan dry eye drops, saved around £30 on total order compared to price at Boots. They arrived really quickly and order was 100% accurate and packaged well. Will definitely be ordering wi... ãã£ãšèŠã
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I went to buy exact same sunglasses front boots which were £160 I look online and see exact ones for nearly half of the price I bought them Sunday i email them as there was 3to 5 days... ãã£ãšèŠã
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An excellent product, well packaged and delivered on time at an excellent price. The only disappointing thing is having to pay postage all the time.
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First time using this company for my lenses. Clarified a few points via a phone call before ordering which was very informative. Placed my order via the website and arrived a couple of days later. All... ãã£ãšèŠã
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Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond â providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we donât just sell contact lenses â we provide a seamless customer experience rooted in trust, reliability, and genuine care.
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Fantastic from start to finish ð
Fantastic from start to finish ð. Ordered and delivered in just 3days can't grumble at that. Plus a fantastic price ð
2026幎6æ9æ¥
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The Optical Store ããã®åç
Fast delivery, great value, and a happy customer? Sounds like a successful order to us! Thanks so much for your feedback, Adam. We look forward to welcoming you back to The Optical Store again soon!
Good first order!
Wasnât sure whether to try this company but glad I did as I saved quite a bit of money doing so and the contact lenses I needed were shipped and delivered quickly - would use again
2026幎6æ5æ¥
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The Optical Store ããã®åç
We love converting the sceptics - thanks for taking a chance on us, Fiona! Weâre delighted your lenses arrived quickly and that your wallet is a little happier too. We look forward to welcoming you back to The Optical Store again soon!
Great service with the best prices
Each time I require new lenses, I do an internet search for my brand and prescription.
The Optical store always come in much cheaper.
I was sceptical at first. So many online scams.
I ordered my first batch. They arrived promptly.
No issues, the genuine article and I have been reordering for myself and my wife over the last 12 months.
The Optical store always seem to have stock, the best prices and prompt delivery
2026幎6æ3æ¥
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The Optical Store ããã®åç
This is such a lovely review to read - thank you David! We know there are a lot of other online retailers out there, so hearing that youâve continued to choose The Optical Store for the past 12 months, for you both yourself and your wife, genuinely means a lot to us. We appreciate your trust and continued loyalty and we look forward to welcoming you back again soon!
Great service and sunglasses
Ordered sunglasses after reading excellent reviews and they didnât disappoint. The sunglasses were shipped the following day! Really pleased with my Ray Bans and at least £40 cheaper than competition. Would definitely recommend!
2026幎6æ4æ¥
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The Optical Store ããã®åç
Thank you for the fantastic review and for trusting us with your first order, Diane. Weâre delighted your Ray-Bans arrived quickly and that you found them at such a great deal - enjoy them! We look forward to welcoming you back to The Optical Store again soon!
Excellent from start to finish
Excellent. First time using your store and it was seamless. Easy to order my lenses, fast processing and delivery and excellent communication. Iâll be back.
2026幎6æ6æ¥
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The Optical Store ããã®åç
Thank you for the kind words, Natalie! We're so pleased your first order was smooth, simple, and delivered quickly. Thanks for putting your trust in us - we look forward to welcoming you back to The Optical Store again soon!
The Optical Store ããã®åç
Thanks for taking the time to leave us a review. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Canât recommend this company enough
Canât recommend this company enough, competitive pricing and a first class delivery service, I donât use anyone else now.
2026幎5æ12æ¥
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The Optical Store ããã®åç
Thank you so much for the amazing review, Andrew! Hearing that you donât use anyone else now is one of the biggest compliments we could receive - we really appreciate your continued support and loyalty and we look forward to welcoming you back to The Optical Store again soon!
Great price and arrived next day ð
2026幎6æ2æ¥
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The Optical Store ããã®åç
Thanks for taking the time to leave us a review, Gemma. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
It is always difficult buying on lineâŠ
It is always difficult buying on line from business's you know nothing about, wondering if your money is going down the drain.
I needed some more Maui Jim glasses because I find them fantastic and their lenses really work for me so I shopped around researching each shop and found very good reviews for The Optical Store UK. I contacted them via email. They responded very quickly so I went ahead with my purchase.
Ringing them initially was a bit off putting as I got an answer machine telling me that customer service wasn't available at this time which seemed odd however I did persevere and subsequently I have had several conversations with them and they have been great!
It's a family run business, they did what they said they would do and located the glasses I wanted, posted them out to me ahead of the schedule having rung me to check I would be at home to receive the signed for next day delivery parcel.
Hesitate not, this is a legit company who do what they say and still have sound values not often met with these days.
Your money is safe with The Optical Store. Thanks.
2026幎6æ3æ¥
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Good price and quick delivery.
Good price and quick delivery.
2026幎5æ30æ¥
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The Optical Store ããã®åç
Thank you for taking the time to leave us a review, Fred. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
I had a very frustrating experienceâŠ
I had a very frustrating experience with this company.
I received contact lenses that caused significant discomfort, and from the start I made it clear that my concern was about the quality of the lenses themselves. However, instead of properly investigating this, they repeatedly focused on my prescription and used it as a reason not to proceed.
Despite explaining multiple times that the issue was not prescription-related, I felt completely ignored. My actual concern was never addressed, and the responses felt like copy-paste replies rather than a genuine attempt to resolve the problem.
Itâs incredibly disappointing when a company refuses to even consider a potential product fault and instead deflects responsibility.
Poor customer service and no real willingness to help. I wonât be ordering from them again.
Edit 6 June
They also tried to take my review down but luckily, Trustpilot knows how sneaky and dishonest companies can be so they put it back up after receiving all the emails back and forth send between myself and this so called company
2026幎5æ16æ¥
The Optical Store ããã®åç
Weâre sorry to read your review, Funda/Millie, particularly as we responded promptly to each of your emails and spent considerable time trying to understand and support you with the concerns you raised.
As explained throughout our correspondence, we did not dismiss the possibility of a quality related issue. However, certain checks are required to be completed before a quality claim can be assessed, including verification of the prescription being used. This is because symptoms such as blurred vision, discomfort and poor visual performance can be caused by factors other than a manufacturing defect.
After requesting this information on multiple occasions, the document eventually provided was a sight test rather than a contact lens prescription. Furthermore, it showed powers of -10.00 and -11.00, whereas the contact lenses you ordered were -9.50 for both eyes. This discrepancy provided a clear explanation for the issues reported and meant we are unable to proceed with any manufacturer claim, since you ordered the incorrect prescription.
We are always happy to support customers with genuine product quality concerns and process manufacturer investigations where appropriate. However, we cannot accept responsibility for issues arising where contact lenses have been ordered incorrectly, or contrary to the prescription required.
Whilst we appreciate you are disappointed with the outcome, we feel your review does not fairly reflect the service provided. Our team acted professionally, responded to every email promptly and followed the correct process throughout. We remain committed to supporting customers fairly and consistently, and we are proud with the overwhelming number of reviews that reflect the dedication and support of our customer service team.
Thank you and please donât hesitate to get in touch if thereâs anything else we can assist with in the future.
Excellent Service - 2nd Time of Ordering
This is the 2nd time of ordering from the Optical Store. My opticians had recommended these eyebrows, Systane Complete, as I have very dry eyes, Pinguncula, & Posterior Vitrous Detachment. The only place I have been able to buy these drops off the shelf, has been Boots. But they are nearly twice the price & don't always have the 'Complete' drops in stocks. The Optical Store has been really efficient. Always having stock, delivery with 2-4 days & occasionally a 10% discount. Plus, big bonus, a box of 4 of these drops easily fits through the letter box, so no hassle of deliveries not arriving when they were supposed to have!
Excellent overall service - Thanks ð
2026幎5æ27æ¥
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The Optical Store ããã®åç
Thanks so much for the kind words, Loraine! Weâre really pleased youâve had another positive experience with us. Reliable stock, quick delivery, and packages that fit through the letterbox - sometimes itâs the little things that make all the difference. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Fast delivery
I ordered and they delivered my big pack of contacts next day. Happy with the company, will recommend.
2026幎5æ30æ¥
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The Optical Store ããã®åç
Fast delivery, happy customer, job done! Thanks so much for the recommendation, Kris. We look forward to welcoming you back to The Optical Store again soon!
Excellent service from this company
Excellent service from this company, they are helpful and went the extra mile to get my lenses to me earlier, in order to meet my going on holiday deadline. I'm so pleased and will definitely buy from them again. All very much appreciated. Thank you.
2026幎5æ28æ¥
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The Optical Store ããã®åç
Thanks so much for the lovely review, John! We know the pre-holiday lens panic is real, so weâre really glad we could help get them to you in time. Really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Optical Store are ACE
Once again The Optical Store came up trumps, price of contacts was the cheapest by far on-line and delivery was very quick. Ordering was easy and website easy to navigate. They are an ace company well done folks.
2026幎5æ25æ¥
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The Optical Store ããã®åç
Thanks so much for the lovely review Steve! Weâre really glad you found our prices competitive and the delivery quick once again. âAce companyâ definitely made us smile. Thanks again for the support - we look forward to welcoming you back to The Optical Store again soon!
Great Bale and very fast service
Cheapest prices I could find which were transparent and included delivery. Amazed to see it arrive the next day. Great service ðð
2026幎5æ26æ¥
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The Optical Store ããã®åç
Thanks so much for choosing The Optical Store, Simon! We always aim to offer transparent pricing with fast, reliable delivery, so itâs fantastic to hear you had such a positive experience. We look forward to welcoming you back again soon!
Great Prices Swift Delivery ððð
2026幎5æ27æ¥
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The Optical Store ããã®åç
Thank you so much for your review, John! We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Very good
Good price, fast delivery and amazing customer service! Couldnât be happier :)
2026幎5æ14æ¥
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The Optical Store ããã®åç
Thank you for your kind words, Andi! We really appreciate your feedback and weâre glad to hear youâre happy with our service. We look forward to welcoming you back to The Optical Store again soon!
Excellent product
Excellent product, excellent delivery time. 4 stars only because the 10% off your first order code is only for some products. Which ironically you'd need glasses for to see on the website.
2026幎5æ23æ¥
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The Optical Store ããã®åç
Thank you for the lovely review, Scott! Weâre really pleased you were happy with your product and delivery speed.
The promo terms are stated on the website, but as an optical retailer we probably shouldâve anticipated the small print joke - thanks for keeping us grounded. We look forward to welcoming you back to The Optical Store again soon!
Great choice of lenses at really goodâŠ
Great choice of lenses at really good prices and shipping was quicker than expected, the best online lens supplier I've found!
2026幎4æ1æ¥
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The Optical Store ããã®åç
Thanks so much for the lovely feedback! Weâre delighted you were happy with both the range of contact lenses available and the speed of delivery. Your support and recommendation genuinely means a lot to all of us at The Optical Store. We look forward to welcoming you back again soon!
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