The Optical Store レビュー

304

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4.9

コンタクトレンズ提供業者

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レビュアーのコメントを見てみましょう

Purchased Hycosan dry eye drops, saved around £30 on total order compared to price at Boots. They arrived really quickly and order was 100% accurate and packaged well. Will definitely be ordering wi... もっと見る

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I went to buy exact same sunglasses front boots which were £160 I look online and see exact ones for nearly half of the price I bought them Sunday i email them as there was 3to 5 days... もっと見る

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An excellent product, well packaged and delivered on time at an excellent price. The only disappointing thing is having to pay postage all the time.

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First time using this company for my lenses. Clarified a few points via a phone call before ordering which was very informative. Placed my order via the website and arrived a couple of days later. All... もっと見る

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企業情報

コンタクトレンズ提供業者

当該企業による記述

Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.

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4.9

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304件のレビュー

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すべてのレビュー

(304)

過去12か月のレビュー数: 263件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

2026年5月23日

I ordered my lenses in the morning and…

I ordered my lenses in the morning and they arrived the next day. Fantastic service and an easy site to navigate

2026年5月23日

自発的なレビュー

The Optical Store からの回答

2026年5月24日

Thanks so much for the kind words, Stuart! We’re delighted your lenses arrived so quickly and that you found the website easy to navigate. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!

2026年5月21日

I compared prices and the optical store…

I compared prices and the optical store had the cheapest price for the contact lenses I wanted. Ordered 18/05 at night and the order got processed 24 hours later.

Received today 21/05 by Royal Mail. So overall 3 business days. Great. Would purchase again

2026年5月21日

自発的なレビュー

The Optical Store からの回答

2026年5月21日

Thank you so much for the fantastic review! We’re glad you found us competitively priced and that your contact lenses arrived quickly and smoothly. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!

2026年5月19日

Very easy to order

Very easy to order . No hassle . Came within 2 days . Good price . Would definitely recommend and will be re ordering from them again

2026年5月19日

自発的なレビュー

The Optical Store からの回答

2026年5月19日

Thanks so much for the kind words, Helen! We’re delighted your order arrived quickly and that you were happy with the value and service - your support genuinely means a lot to us. We look forward to welcoming you back to The Optical Store again soon!

2026年5月19日

First time ordering & very impressed

First time ordering & very impressed. Excellent price & the quickest free delivery. My sunglasses arrived pristine & so gorgeous. Very happy!

2026年5月19日

自発的なレビュー

The Optical Store からの回答

2026年5月19日

Thanks so much for the fantastic feedback! We’re really pleased you found our pricing competitive, and that your sunglasses arrived perfectly - we hope you enjoy showing them off! We appreciate your support and we hope to see you back again at The Optical Store soon!

2026年5月16日

Epic!

Delivery was SUPER QUICK and they were also the cheapest compared to highstreet competitors. Well packaged and superb communication with logistics.
Will definitely be buying again, well done!

2026年5月16日

自発的なレビュー

The Optical Store からの回答

2026年5月17日

Thanks so much for the lovely feedback, Imran! We’re really pleased you found us competitively priced compared to the high street and that your order arrived so quickly. It’s great to hear the communication and packaging hit the mark too. We look forward to welcoming you back to The Optical Store again soon!

2026年5月16日

Best price, and the lens were here the next day!

Ordered precision 1 disposable lens. The optical store was offering the best price (by far).

Really needed the lenses quite quickly as I stupidly ran out of stock, lucky the whole purchase was smooth and the lenses arrived the next day.

Absolute pleasure when everything goes so smoothly with a merchant you try for the first time. I’ll defo be back!

2026年5月14日

自発的なレビュー

The Optical Store からの回答

2026年5月16日

Thank you so much for the fantastic review, Hussein! Running out of contact lenses is never ideal, so we’re glad we could get your Precision1 lenses to you so quickly. Delighted your first experience with The Optical Store was smooth from start to finish - we look forward to welcoming you back again soon!

2026年5月16日

Excellent Service

Excellent Service. Received my Ray Ban Bill which are perfect and at the best online price available with free delivery within 24 hours of order via RM tracked.
A truly outstanding online experience.

2026年5月15日

自発的なレビュー

The Optical Store からの回答

2026年5月16日

Thanks so much for the lovely feedback! We’re really pleased you found your Ray-Ban sunglasses at a competitive price, and that your order arrived so quickly. Your support genuinely means a lot to us and we look forward to welcoming you back to The Optical Store again soon!

2026年5月15日

Very Pleased

Just used The Optical Store for the first time and all worked very well. Ordering was easy and delivered in 4 days which is good. I intend to continue using in the future.

2026年5月15日

自発的なレビュー

The Optical Store からの回答

2026年5月16日

Thanks so much for taking the time to leave a review, Nick! We’re delighted your first experience with us went well, and that you found the ordering process simple with quick delivery too. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!

2026年5月15日

Best found so far

Cheaper online.
Good telephone assistance.
Effective email replies.
Fast delivery.

2026年5月15日

自発的なレビュー

The Optical Store からの回答

2026年5月15日

Thank you for taking the time to leave us a review, Josephine. We're glad you found our customer service efficient and that your order was delivered promptly. We look forward to welcoming you back to The Optical Store again soon!

2026年5月15日

Excellent service...easy to use website and ordering procedure and delivered in
A few days...absolutely a good shopping
Experience....forgot to mention the price was also great...
Would definitely order from The Optical
Store again.

2026年5月5日

自発的なレビュー

The Optical Store からの回答

2026年5月7日

Thanks so much for your kind words, David! We’re delighted you had a smooth shopping experience from start to finish, and that your order arrived quickly. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!

2026年5月3日に更新

Unacceptable response to a genuine complaint

Extremely concerning customer service experience.

After placing my order, I sent multiple emails (six in total) trying to resolve an issue after they failed to deliver on the agreed date. These emails were ignored.

Instead of addressing the problem, the company attempted to shut down my complaint entirely. I was told the matter was “closed” despite it remaining unresolved.

What I found most concerning was that they warned further contact could be considered harassment and referenced potential legal action, simply because I was following up on a legitimate consumer issue and they had failed to reply. This felt intimidating and like an attempt to discourage me from pursuing my rights.

It also gave the impression that they were trying to prevent me from speaking out or leaving a review about my experience.

As a paying customer, being ignored and then treated in this way is unacceptable. This situation caused significant stress and anxiety and was handled in a highly unprofessional manner.

They initially attempted to offer me a complimentary set of lenses due to their own miscommunication. This compensation clearly related to their initial misrepresentation, not to the subsequent delays in delivery.

On multiple occasions, they provided firm assurances regarding delivery timelines, which they then failed to meet. Despite this, they continue to claim that I have already been compensated, which does not address the later delays at all.

When I followed up repeatedly for updates on my order, my messages were ignored. Instead of providing clarification, they have accused me of harassment, even though I have only been making reasonable enquiries about the status of my purchase.

Their conduct has been highly unprofessional and dismissive. I am fully entitled to clear and accurate information about my order. Being ignored and then accused in this way feels both unfair and intimidating.

I have retained all correspondence and will be escalating this matter further. This situation has caused me considerable stress and has negatively affected my mental wellbeing.

Disappointed as I thought I’d genuinely found a new/alternative provider.

I would not recommend based on this experience.

2026年5月3日

自発的なレビュー

The Optical Store からの回答

2026年5月3日に更新

Thanks for your review SY, however we are disappointed to read this review and your subsequent update as it does not accurately reflect the situation or the extensive correspondence that took place.

Your complaint related to a one day delivery delay, after which repeated communications were sent to our team requesting a full refund, compensation for alleged loss of earnings and reimbursement based on your hourly rate earnings. For context, your order total was £80 and you requested compensation of £320. These requests were neither proportionate nor something any retailer would reasonably provide in these circumstances.

Despite this, we responded across multiple detailed email replies explaining our position clearly and professionally. Additionally, we provided you with extra lenses, free of charge, as a gesture of goodwill for the one day delay. The matter was only marked as closed after several responses had been provided, and our final position on your request for compensation had been communicated.

While we respect every customer’s right to leave feedback, we do not believe it is fair to suggest concerns were ignored simply because your requested compensation was not granted. Equally, the volume and escalated nature of your communications directed towards our team across email and social media caused significant concern internally, and we have a responsibility to protect our staff from persistent and repetitive contact once a matter has been fully addressed and concluded.

We hope readers can recognise the difference between legitimate customer feedback and an attempt to damage a business’s reputation after unreasonable compensation requests were declined.

We stand by the manner in which this matter was handled and do not believe this review fairly reflects the level of service and communication provided throughout.

2026年5月2日

Effortless and efficient delivery of my…

Effortless and efficient delivery of my lenses - who could possibly ask for more 😊

2026年4月24日

自発的なレビュー

The Optical Store からの回答

2026年5月2日

Thanks so much for the kind words, Stephen! We’re delighted your lenses arrived quickly and that the whole process was easy and stress-free. We look forward to welcoming you back to The Optical Store again soon!

2026年5月1日

Recommend

Easy process , quick delivery. 👍

2026年5月1日

自発的なレビュー

The Optical Store からの回答

2026年5月1日

Thank you so much for your review and recommendation! We’re really pleased you found the order process easy, and your order arrived quickly. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!

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