Great experience with The Out. Everything was smooth from start to finish – very easy process and excellent service. The team was professional, friendly, and made the whole rental straightforward. T... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Second rental with The Out in London, wouldn't use any other car rental. All cars are Range Rovers, like new. Love the drop off and pick up service, especially valuable with kids and luggage. And... y... もっと見る
企業が回答しました
I had an excellent experience using The Out for my recent car hire. The whole process from booking to collection was smooth, straightforward, and very well organised. The platform itself is easy... もっと見る
企業が回答しました
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... もっと見る
企業が回答しました
企業情報
当該企業による記述
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
連絡先
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, 英国
- hello@theout.com
- theout.com
4.8
優良
1785件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stranded during the holidays.
Terrible customer service. Two hired cars, two flat tires, one dead battery. No spare tires. And the tire service does not carry the correct tire!? Save yourself $$$$ and stress, avoid The Out. Lost two days of travel and occurred extra expenses to get back to London. We had to leave the car as we could not drive it. Their response was to waive the fuel refill!!!!! We couldn’t drive the car to refill it!
You were contacted through the proper channels. As your roadside team came to our car, and was unable to fix the tire. How can you say we did not contact you properly!?! When we spoke to the associate about the breakdown they were happy to take our information and send the repair van. The associate never let us know we needed to place a separate call. How is that on us?
We are very reasonable, but you continue to nickle a dime us after we lost two days of planned activities and incurred costs to get to our flight on time. One day of rental and a half tank of gas hardly makes up for the lost time, hotel expenses and alternative transportation.
2025年12月19日
自発的なレビュー
THE OUT からの回答
We’re sorry to hear about your experience and understand how disruptive vehicle issues can be during a trip.
We can’t comment on a separate hire, but we did work to support you on this occasion, including arranging assistance and covering costs beyond what’s outlined in our rental terms. Unfortunately, we weren’t contacted through our breakdown process at the time, which limited how quickly we could step in. Once we were made aware, our team did their best to assist and reduce the impact.
We always aim to respond quickly when issues arise, and contacting us at the time allows us to arrange the appropriate support. We regret that this trip didn’t meet expectations and appreciate the feedback.
Everything was great from car delivery…
Everything was great from car delivery and condition to everything
Rented for week during Christmas time
2025年12月27日
THE OUT からの回答
Thank you for taking the time to leave us a great review.
We will hopefully see you again soon!
THE OUT からの回答
Thanks for taking the time to leave us a great review.
We look forward to seeing you next time you’re in the UK!
Perfect Car and Delivery Service
Perfect delivery and collection as always and the car was perfect also - The OUT has never failed to deliver perfection for me!
2025年12月20日
THE OUT からの回答
Thank you for taking the time to leave us an amazing review and for using us time after time.
We look forward to seeing you on the next!
Great experience renting with them
Great experience renting with them. Excellent drop off and collection service by Alessandro. Customer service team was also very helpful.
2025年12月17日
自発的なレビュー
THE OUT からの回答
Thanks for taking the time to leave us a great review.
We look forward to seeing you next time!
THE OUT からの回答
Thank you for your kind words! We really appreciate your continued support and are delighted to hear everything was prompt and professional once again.
We look forward to welcoming you back for your next trip!
THE OUT からの回答
Thank you for your kind words! We’re glad you enjoyed the service and the cars and look forward to welcoming you back for your next trip!
Super smooth service!
2025年12月7日
THE OUT からの回答
Thank you for your review! We’re glad you enjoyed the super smooth service and hope to see you again soon!
Easy peasy
Easy peasy - the best car rental experience we have ever had. The delivery and pick up staff were delightful.
2025年11月30日
THE OUT からの回答
Thank you for the great feedback! We’re so pleased to hear you found everything easy and enjoyable, and that the delivery and collection team made such a good impression.
We look forward to welcoming you back again soon!
THE OUT からの回答
Thank you for your review! We’re delighted to hear everything was spot on with both the car and the service. We really appreciate it and look forward to welcoming you back again soon!
Easiest way to drive amazing Land Rovers
Customer service was top notch and very helpful. Collection and drop off actually very comfy with their polite drivers.
And of course the guarantee of awesome Land Rovers!
2025年11月27日
THE OUT からの回答
Thanks for your great review! We’re really glad to hear the team took good care of you and that delivery and collection were nice and smooth. And of course, it’s wonderful to know you enjoyed the car too.
We look forward to helping with your next trip!
Reliable and good service
Reliable, good customer service and cars are well maintained. Alessandro was on time and very helpful meeting us at the airport to pick up the car. The only minor issue is the website/app which sometimes doesn’t work. The chat function is quite responsive though
2025年11月22日
自発的なレビュー
THE OUT からの回答
Thank you so much for your review! We’re really glad to hear the service and vehicle met your expectations, and that Alessandro was able to look after you so well at the airport.
We appreciate you flagging the issues with the website/app too. Our team are working on ongoing improvements, and it’s great to know the chat support was still able to help in the meantime.
We hope to welcome you back again soon!
I would like to extend our appreciation…
I would like to extend our appreciation for the excellent service provided by your driver at Heathrow Airport yesterday.
He assisted during the vehicle drop-off process and was incredibly helpful throughout.
The support he provided made the experience smooth and stress-free, and we wanted to ensure this positive feedback is passed along.
Please share our thanks with him and acknowledge his outstanding customer service.
2025年11月20日
自発的なレビュー
THE OUT からの回答
Thank you so much for sharing this lovely feedback. We’re really pleased to hear that the Heathrow drop-off went so smoothly and that our driver was such a help throughout the process.
We’ll make sure your comments are passed on to him and recognised - he’ll be delighted to hear it.
We hope to see you again for your next trip!
Car was amazing
Car was amazing, service was great, cost was reasonable for what you got! Amazing offering I loved it so much
2025年11月16日
THE OUT からの回答
Thanks for the great review! We’re really glad you loved the car, the service, and felt the value was spot on.
We appreciate you choosing us and would love to help again on a future trip!
Car rental the way it should be done
Great vehicles; great service. Flexible pick-up and drop-off points.
Car rental the way it should be done.
2025年11月13日
THE OUT からの回答
Thank you for the review! We’re really glad you enjoyed the car and the flexibility of the service. Great to hear everything hit the mark.
We’d love to help again on your next trip!
Great car
Great car. Easy collection and drop off outside my house. Will use again asap
2025年11月14日
自発的なレビュー
THE OUT からの回答
Thanks so much for the review! Great to hear the delivery and collection worked well for you and that you enjoyed the car.
We look forward to helping with your next trip!
THE OUT からの回答
Thanks for the review! Delighted to hear everything was smooth with both the service and the car.
We look forward to your next trip!
THE OUT からの回答
Thanks for the review! Great to hear you were happy with the car and that delivery and collection hit the mark.
We hope to see you again soon!
Exceptional Service
We’ve been hiring cars from The Out since they first began, and the level of service has been exceptional every single time. The team are super efficient, always polite, and genuinely a pleasure to deal with. We really love using them — everything just works seamlessly from start to finish.
One of the biggest benefits is the convenience: they deliver and collect the car directly from your door, which makes the whole experience incredibly easy and stress-free.
On our most recent trip, we had a flat tyre (and a small scrape) while driving in France. One of the agents went above and beyond — she worked most of her Sunday trying to find a garage to fix the tyre, which was amazing. When we returned the car, the team were just as helpful in supporting the insurance claim, providing all the documents we needed without any fuss.
The Out consistently deliver a five-star service — we wouldn’t hire from anyone else
2025年8月14日
自発的なレビュー
THE OUT からの回答
Thank you so much for your amazing review! We're thrilled to hear that our service has continued to meet your expectations time and again. It's wonderful to know the team could support you so effectively in France and we’re glad everything was resolved smoothly. We really appreciate your loyalty and look forward to helping make your next hire just as seamless and stress-free!
The pick up and drop off was so easy
The pick up and drop off was so easy! The car was in great shape. The whole process was hassle free!
2025年10月27日
THE OUT からの回答
Thank you so much for your kind words! We're thrilled to hear the process was smooth and hassle-free, and that you loved the car.
We look forward to making your next rental just as easy and enjoyable!
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