THE OUT レビュー 1,785

TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great experience with The Out. Everything was smooth from start to finish – very easy process and excellent service. The team was professional, friendly, and made the whole rental straightforward. T... もっと見る

企業が回答しました

5つ星のうち5の評価

Second rental with The Out in London, wouldn't use any other car rental. All cars are Range Rovers, like new. Love the drop off and pick up service, especially valuable with kids and luggage. And... y... もっと見る

企業が回答しました

5つ星のうち5の評価

I had an excellent experience using The Out for my recent car hire. The whole process from booking to collection was smooth, straightforward, and very well organised. The platform itself is easy... もっと見る

企業が回答しました

5つ星のうち5の評価

Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... もっと見る

企業が回答しました

企業情報

  1. レンタカー 代理店
  2. カー リース業

当該企業による記述

Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.


連絡先

4.8

優良

TrustScore 5段階評価の5

1785件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY.

Paper booked car for delivery post long flight from Dubai with wife, 6 year old and a 3 year old. Before taking off informed the company that the flight was going to land late, was informed I would have to pay £50 extra fee for late delivery…. Already expensive but fine.
Car NEVER turned up and there is no way to contact the company post 6pm. Nobody to call, chat on website doesn’t work. Now stranded at Heathrow. Totally terrible, don’t use them.

2025年7月30日
自発的なレビュー
THE OUT ロゴ

THE OUT からの回答

Hi Nicholas,

Thank you for taking the time to share your feedback. We’re sorry to hear that things didn’t go as smoothly as expected after your flight.

We’ve looked into your booking and can see there was a request for a later delivery time. As this would have been outside our usual operating hours, an additional fee would have applied. It seems there was a miscommunication around confirming that change, so the delivery remained scheduled for 6pm.

Our driver arrived on time and waited until 7pm, in line with our policy. As we didn’t receive any contact during that time, they had to leave the site. We understand you tried to get in touch shortly after, and we appreciate how frustrating it must have been not to reach anyone. We do try to be as clear as possible that our customer support team is available between 9am and 5pm, and we know that limited hours can be challenging when travel plans change late in the day.

A full refund has been processed, and no charges have been applied to your booking. We do appreciate your feedback and will continue working to improve how we support customers when schedules shift unexpectedly.

Kind regards,

THE OUT

5つ星のうち5の評価

Amazing service

Amazing service, kept up to date regularly, the car was immaculate, delivery driver was friendly and very informative.

2025年7月22日
THE OUT ロゴ

THE OUT からの回答

Thanks for your kind words! We're so pleased everything went smoothly and that you found the car and service up to standard.

Looking forward to your next trip with us!

5つ星のうち5の評価

Exceptional Experience and service Every step of hiring our Range River to…

Every step of hiring our Range River to picking it up at the airport to returning it back to the airport was stress free and easy . We will definitely be using the out again and I highly recommend hiring a car through the out . Overall it was an exceptional experience and service .

2025年7月21日
THE OUT ロゴ

THE OUT からの回答

Thanks for the lovely review! We're so glad to hear everything from pick-up to return was smooth and stress-free.

We look forward to welcoming you back again soon!

5つ星のうち5の評価

Great experience

Great experience. Wonderful car - which was brand new. Great service from Sebastian and Arif - thank you both.

2025年7月28日
自発的なレビュー
THE OUT ロゴ

THE OUT からの回答

Thanks for the kind words! We're so pleased you had a great experience and enjoyed the brand-new car. We'll be sure to pass your thanks on to Sebastian and Arif!

5つ星のうち5の評価

The Out is the best!

The whole experience of booking through an app, receiving support and getting the car dropped off and picked up is extremely convenient and reliable. The cars themselves are fantastic to drive and well prepared and its a competitive price.

2025年7月19日
THE OUT ロゴ

THE OUT からの回答

Thanks so much for your review! We're really glad you found the whole experience convenient and reliable - and that you enjoyed the car too.

Looking forward to your next trip with us!

5つ星のうち5の評価

Very nice vehicle

Very nice vehicle, delivery and pick up on time.

2025年7月19日
THE OUT ロゴ

THE OUT からの回答

Thanks for the kind words! We're glad you enjoyed the vehicle and that everything ran on schedule - hope to welcome you back again soon!

5つ星のうち5の評価

Can't fault the expeirence

Bit pricy, but can't fault the experience. Delivery and collection were both great and made my life much easier. Came with the specific car seats we needed. New model car that arrived very clean. Would use again.

2025年7月18日
THE OUT ロゴ

THE OUT からの回答

Thanks for the honest feedback! We're glad the delivery, collection, and car setup made things easier for you, and it's great to hear the seats and clean, new model met expectations.

We look forward to next time!

5つ星のうち5の評価

Guys were on time

Guys were on time, car was ready to go, clean and fueled up.

2025年7月16日
THE OUT ロゴ

THE OUT からの回答

Thanks for your review! Great to hear everything ran smoothly, from punctual delivery to a clean, fueled-up car.

We hope to see you again soon!

5つ星のうち2の評価

Not that good

Not that good
Because I rent last year many times
This year one time but
Still not back the 5000

2025年7月14日
THE OUT ロゴ

THE OUT からの回答

Thank you for taking the time to leave us a review, and for hiring with us so many times - we really appreciate your continued support. We're sorry to hear this experience didn’t quite match your previous ones.

Regarding the deposit, it was released on our side shortly after your rental ended. However, depending on your card issuer, it can sometimes take up to 10 working days (though usually sooner) to appear back in your account.

If you need any proof of the release or transaction details to share with your card issuer, our support team will be happy to help. We hope to welcome you back again soon!

5つ星のうち5の評価

Very patient and helpful team

Overall pleasant, efficient and polished experience with THE OUT. Presented with my overseas drivers' licence, the team (especially Salma and Roan) were very patient in helping me through the licence vetting process, which was much appreciated!

2025年7月5日
THE OUT ロゴ

THE OUT からの回答

Thanks for your kind words! We're so pleased to hear everything went smoothly and that Salma and Roan were able to support you through the process.

Hope to welcome you back again soon!

5つ星のうち5の評価

Should call the company "The Return" because I'll be back, A1 experience!

From start to finish, the process was seamless.

I knew what was going on, who was delivering, who was collecting. The support teams responded within minutes of my email when I had a query. The pick up was simple as was the drop off.

AND THATS BEFORE WE DISCUSS THE CAR! Which was, superb! Can't fault it at all, loved every single part of it.

2025年7月8日
THE OUT ロゴ

THE OUT からの回答

We love to hear this - thanks so much for the brilliant review! Delighted to hear everything went smoothly and that the car lived up to expectations.

We’ll be ready when you return!

5つ星のうち5の評価

Fantastic experience! Will use again!

Drop off service amazing. Pick up flexibility very much appreciated. Car was amazing. Communication with the OUT team spot on. Post hire communication fantastic! Will use again!

2025年7月5日
THE OUT ロゴ

THE OUT からの回答

Thanks so much for the great feedback! We're glad the flexibility and service made a difference, and that you loved the car.

Looking forward to next time!

5つ星のうち5の評価

Great car rental company

Great car rental company. Prices may be a little on the higher side, but you very much get what you pay for: premium Jaguar Land Rover cars, fast and convenient delivery/pickup and overall excellent service. Will use again.

2025年7月1日
THE OUT ロゴ

THE OUT からの回答

Thank you for the great feedback! We're so pleased you enjoyed the convenience and quality of the service.

Looking forward to your next trip with us!

5つ星のうち4の評価

Taha

Good evening thanks

2025年6月4日
自発的なレビュー
THE OUT ロゴ

THE OUT からの回答

Thanks so much! We appreciate you choosing THE OUT.

5つ星のうち5の評価

Very happy customer

The car was well-maintained and clean. The ride was smooth without any problem. The collection person came on time to collect the car at the airport drop-off after I unloaded my bags. Save a lot of time if I have to drive the car to the usual rental return car park.

2025年6月16日
THE OUT ロゴ

THE OUT からの回答

Thank you for your review! We're glad to hear the car met your expectations and that the airport collection helped save you time.

Hope to welcome you back again soon!

5つ星のうち5の評価

Great experience overall!

It was a seamless experience and both members of staff we met were extremely friendly and professional. The car was spotless and a high spec which made it a pleasure to drive. Would definitely recommend!

2025年6月16日
THE OUT ロゴ

THE OUT からの回答

Thank you for the lovely feedback! We're so glad you had a seamless experience and enjoyed the car. We’ll pass on your kind words to the team - looking forward to next time!

5つ星のうち5の評価

Flawless

Flawless. Great experience.

2025年6月15日
THE OUT ロゴ

THE OUT からの回答

Thank you! We're so pleased to hear it was a flawless experience.

Hope to see you again soon!

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