Great experience with The Out. Everything was smooth from start to finish – very easy process and excellent service. The team was professional, friendly, and made the whole rental straightforward. T... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Second rental with The Out in London, wouldn't use any other car rental. All cars are Range Rovers, like new. Love the drop off and pick up service, especially valuable with kids and luggage. And... y... もっと見る
企業が回答しました
I had an excellent experience using The Out for my recent car hire. The whole process from booking to collection was smooth, straightforward, and very well organised. The platform itself is easy... もっと見る
企業が回答しました
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... もっと見る
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企業情報
当該企業による記述
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
連絡先
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, 英国
- hello@theout.com
- theout.com
4.8
優良
1785件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really convenient and time-efficient…
Really convenient and time-efficient way to hire a car. Excellent service. Would be nice to have an android app
2025年8月25日
THE OUT からの回答
Thank you for your review! We’re so pleased you found the service convenient and time-efficient, and really appreciate your feedback.
Looking forward to your next trip with us!
Great customer support from the whole…
Great customer support from the whole team from help in the original booking , support with the additional drivers to delivery and pickup
2025年8月31日
THE OUT からの回答
Thank you for your review! We’re so pleased the whole process, from booking to delivery and collection, went smoothly and that our team could support you throughout.
We look forward to your next trip!
THE OUT からの回答
Thanks for your review! We’re delighted you enjoyed the car and the service.
We look forward to your next trip!
THE OUT からの回答
Thank you for sharing your experience! We’re so pleased you found the service timely, professional, and easy to use.
Looking forward to your next trip with us!
THE OUT からの回答
Thank you for your review! We’re glad you found the service seamless and appreciate your recommendation.
Looking forward to your next trip with us!
Fantastic cars and fantastic service
Fantastic cars and fantastic service. Nothing not to like!
2025年8月16日
THE OUT からの回答
Thank you for the lovely feedback! We’re delighted you enjoyed both the car and the service - that’s exactly what we aim for.
We hope to welcome you back again soon!
The Out is simply the best car rental ever
The Out is simply the best car rental, anywhere in the world. From booking to collection, right through to return, it's a lesson in how to exceed customer expectations. It's that good.
2025年8月11日
THE OUT からの回答
Wow - what an incredible review! We’re thrilled to hear you rate THE OUT so highly and that the whole experience, from booking to return, exceeded expectations.
We look forward to welcoming you back for your next trip!
Satisfactory but didn't go to plan
Car was great, and delivered on time. However without the booster seat and bike rack I requested, which severely disrupted my plans. The car also had intermittent radio issues where I had to keep turning it off and on again to resolve.
Customer service did extend my hire and deliver the bike rack later on to compensate me. It's frustrating that all communication has to be done by email though as there's no one you can call.
2025年8月10日
自発的なレビュー
THE OUT からの回答
Thank you for taking the time to share your experience. We’re glad the team were able to resolve things and provide compensation, but we’re sorry for the disruption this caused to your plans. Your feedback is really valuable and helps us improve, so thank you again for highlighting it!
Brilliant service
Brilliant service, helped sync our tech with car and the team who dropped off and collected, couldn’t have been nicer.
Will definitely be using again
2025年8月4日
THE OUT からの回答
Thank you for the brilliant feedback! We’re so pleased the team could help get you set up and make everything easy. Delighted you’ll be using us again and we look forward to next time!
If you are caught by one of their ads…
DO NOT GO NEAR THIS. If you are caught by one of their ads beware that their "verification" process will take far more time than simply picking a car up at a station or using any of the other delivery services. I have used several similar in the US and nothing like this. You will send so many docs it will seem like online fraud but persist. Then they will conduct a review for a silly 900 gbp car charge. (This group had the temerity to suggest that I at the age of 65 had been driving for less than two years and therefore needed more verification? After uploading DL, passport, and doing video, answering multiple times their qs re clean record.) So, if you maybe want to put your assistant on this, go for it; but if you're doing things yourself with your family and want to pick up something casual for a few days, this isn't it. Bad service. Addendum - I told them forget it and they then proposed a 200 gbp cancellation fee! Horrible group.
2025年8月14日
自発的なレビュー
THE OUT からの回答
Hi Seth,
We’re very sorry to hear our service didn’t feel as efficient as you expected. Our verification process is designed to be straightforward, but occasionally, we need to complete a few extra checks if a driving licence doesn’t display the full driving history. We understand this can be frustrating.
While a cancellation fee normally applies for bookings cancelled within 48 hours, in your case, this was fully refunded as the verification wasn’t completed.
We truly appreciate you taking the time to share your feedback, and we’ll continue working to make the process smoother for everyone.
Kind regards,
THE OUT
Excellent
Asim was excellent with the drop off and pickup. Absolutely no issues at all. Will be using the out regularly from now on.
2025年8月4日
THE OUT からの回答
Thank you for your review! We’re delighted to hear Asim made your drop-off and pickup so smooth.
We look forward to seeing you regularly!
THE OUT からの回答
Thank you! We're so pleased to hear it's always a fantastic experience.
Hope to see you again soon!
THE OUT からの回答
Thanks for your review! We’re so pleased you find the service easy to use and enjoy the quality of our cars.
We hope to see you again soon!
THE OUT からの回答
Thank you! We're so pleased you enjoyed the service and the vehicles and we hope to see you again soon!
My second time booking the defender 110…
My second time booking the defender 110 and it has been another great experience. Pick up and delivery was smooth and stress free, and deposit was refunded instantly after car was returned. Emails were promptly replied to and most importantly the cars were the newest models. Although price is on the higher side, you definitely get what you pay for. Will use again.
2025年8月6日
自発的なレビュー
THE OUT からの回答
Thanks so much for booking with us again! We're glad to hear everything went smoothly and that the Defender 110 delivered another great experience.
We appreciate your kind words, and look forward to the next time!
Very friendly staff and the rental is…
Very friendly staff and the rental is easy and smooth. The app is easy to use with a few steps than the transaction was completed.
2025年7月29日
THE OUT からの回答
Thank you for the kind words! We're so pleased to hear the process felt smooth and the app made things easy.
Hope to see you again soon!
Amazing from start to end
Amazing from start to end!
Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice.
Only feedback: consider a lower deposit (5000 gbp) for full insurance cover. Also change name from “Level Shoes” to something else when sending text messages to customers. Including mineral water bottles in the car would be a nice touch.
2025年7月28日
THE OUT からの回答
Thanks so much for the lovely review - we’re really glad to hear you enjoyed the service and the car. We appreciate your comments and hope to welcome you back again soon!
THE OUT からの回答
Thanks for the kind words! We’ll be sure to pass on your appreciation to Prince Osei - glad everything went perfectly.
Enjoy the drive!
Great experience with The Out
Great experience with The Out, from delivering to collection, can’t fault it will be definitely using again. Thanks once again The Out.
2025年7月30日
自発的なレビュー
THE OUT からの回答
Thanks so much for the lovely review! We're really glad everything went smoothly from delivery to collection.
Looking forward to your next trip with us!
First class services…
From registering an account to delivery of a superior vehicle, pick up at our convenience… first class service way beyond the normal hire car service. Staff were friendly and helpful and I can thoroughly recommend this company.
2025年7月24日
THE OUT からの回答
Thank you for the kind words! We're so pleased to hear the whole experience, from sign-up to return, stood out for all the right reasons. Great to know the team made a positive impression too.
Hope to welcome you back again soon!
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