Initially the perfume I ordered had been shipped with a item missing and note on the back stating that it had been smashed, unfortunately this caused lot of stress. There was no way to get into contac... もっと見る
企業が回答しました
所在地
所在地を変更Mall Kiosk, The Alhambra Shopping Centre, Cheapside, S70 1SB BARNSLEY, GB
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レビュアーのコメントを見てみましょう
Kept me informed on delivery and time slot .came on time definitely use again only downfall wish product would have come in a box as is a xmas prezzie other than that highly recommend
Me and my wife visited the Barnsley store and were greeted upon our visit by Courtney. She was absolutely fabulous with us! We were looking for a new scent that was similar to what we would have... もっと見る
What a fantastic experience once again, the staff here never fail to impress me with their knowledge, commitment , dedication, and passion for the job they do. I don’t normally like to name people per... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Mall Kiosk, The Alhambra Shopping Centre, Cheapside, S70 1SB, BARNSLEY, 英国
4.8
優良
62件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had a great customer service with…
Had a great customer service with Michelle and Julia thank for the great customer service
2026年4月27日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely store with helpful staff was…
Lovely store with helpful staff was served by Mitchell and Elijah who did a great job
2026年3月21日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Incredible staff @ Barnsley store.
Initially the perfume I ordered had been shipped with a item missing and note on the back stating that it had been smashed, unfortunately this caused lot of stress. There was no way to get into contact with customer service through web chat or phone. We took the gift set to the Barnsley store and were treated exceptionally by staff ( Abigail, Alicia and Michelle ) going above and beyond to amend the issue for us and I’m incredibly grateful for such a warm and kind service. For the staff memebers I would give a million stars.
2026年3月12日
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very professional wrap and personalised…
Very professional wrap and personalised ribbon. Fast delivery.
2026年1月11日
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice and friendly staff
Thank you to the lovely lady that served us today in the alambra store, she is so kind and friendly and so professional definitely a credit to the company.
2026年1月10日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Incredible customer service
The staff at this shop were incredibly helpful, especially Michelle. They helped me with all my queries and were extremely friendly.
2026年1月13日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Michelle was very helpful with helping…
Michelle was very helpful with helping us test out perfumes and was so lovely and polite :)
2026年1月13日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfect customer service in Barnsley
Perfect customer service in Barnsley, very knowledgeable and happy to help!
2026年1月13日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing
We just went in and got a nice perfume and was so amazed with the new option of personalised ribbon!! Amazing!
The shop assistant was lovely and helped us to find a nice perfume. Very happy with the purchase :)
2026年1月13日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Friendly and approachable staff
Friendly and approachable staff, along with lovely scents and offers 😁
2026年1月10日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Easy to order and quick to arrive
2025年12月3日
The Perfume Shop - Barnsley 87 からの回答
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
The women in the shop that served me…
The women in the shop that served me was so lovely and helpful, she talked me through the different scents on offer and I bought 2 aftershaves and a perfume
2025年11月22日
The Perfume Shop - Barnsley 87 からの回答
Hi,
Thanks for your feedback. We appreciate you!
The Perfume Shop
Easy to order and prompt delivery
2025年11月19日
The Perfume Shop - Barnsley 87 からの回答
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
So helpful, Michelle at the Barnsley store went…
Michelle at the Barnsley store went above and beyond to order a brand that they no longer stock in store but is available on line,so grateful
THANK YOU......😀
2025年11月17日
The Perfume Shop - Barnsley 87 からの回答
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Barnsley 87 からの回答
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Always great offers and friendly service
Whether I visit the store or send for items online I have always been very satisfied with the service that perfume shop has provided.
2025年8月23日
The Perfume Shop - Barnsley 87 からの回答
Hello,
Thank you so much for your kind review, we hope to serve you again soon!
Jasmyn
The Perfume Shop
Absolutely amazing customer service…
Absolutely amazing customer service very warm welcoming people very nice I wouldn’t buy my fragrances from anywhere else this is the place to go if there where more it would be more than 5 star review
2025年8月21日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
The ladies in Barnsley store are…
The ladies in Barnsley store are amazing nothing too small they helped me choose out my favourite perfume would recommend x
2025年8月21日
自発的なレビュー
The Perfume Shop - Barnsley 87 からの回答
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
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