I received a sample of perfume.and I loved it.found out the perfume shop sold it. So last week I went to the shop.had a long chat with the assistant.and I had to order it.thats o.k. so ordered it... もっと見る
企業が回答しました
所在地
所在地を変更Unit 49 Eastgate Shopping Centre, Southernhay, SS14 1AE BASILDON, GB
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Had a wonderful experience at the perfume shop, was served by the lovely Rebecca who made my experience a lot easier. Thankyou xx
企業が回答しました
5 ***** brilliant service top Parfumes .. Delivery Royal Mail too so got it safe and sound ..
Literally ordered was supposed to be delivered 5 days later was delivered next day great service
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 49 Eastgate Shopping Centre, Southernhay, SS14 1AE, BASILDON, 英国
4.0
ほぼ満足
19件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I went to the store in Basildon but the…
I went to the store in Basildon but the customer service I got there was poor. The lady that attended to me but excellent but the supervisor was not helpful at all
2026年4月25日
自発的なレビュー
The Perfume Shop - Basildon 176 からの回答
Hello Olubunmi,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience didn’t, we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Fabulous service.
I received a sample of perfume.and I loved it.found out the perfume shop sold it.
So last week I went to the shop.had a long chat with the assistant.and I had to order it.thats o.k. so ordered it.paid for it.and waited a couple of days and it arrived.no damaged packaging.
And I love the perfume.
Think I've found my new favourite perfume.
But thanks perfume shop 10/10 for everything.
Even had a chat with another customer.
2026年3月5日
The Perfume Shop - Basildon 176 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Basildon 176 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff member was rude asked to smell…
Staff member was rude asked to smell fragrances for my friends wedding perfume. Turned around to me and said unless we know what we want to smell not to bother her as she was busy. Will not be returning and ruined my friends experience. Ginger lady with short hair.
2026年1月15日
自発的なレビュー
The Perfume Shop - Basildon 176 からの回答
Hi,
I am really sorry to hear of your recent experience. Please can you pop in touch via email at reviews@theperfumeshop.com and give us detail so we can resolve internally. Thank you.
The Perfume Shop
Good staff in interaction at the Basildon perfume shop.
I bought a few perfumes for me and my wife. There was one that wasn’t in stock but the staff had it ordered and delivered in a few days. Good service all round.
2025年12月26日
The Perfume Shop - Basildon 176 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Prompt and efficient service
Prompt and efficient service. Excellent website and first class updates
2025年12月7日
The Perfume Shop - Basildon 176 からの回答
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
The Perfume Shop - Basildon 176 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Plenty of choice at very good prices…
Plenty of choice at very good prices and fast delivery
2025年11月10日
The Perfume Shop - Basildon 176 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Had a wonderful experience at the…
Had a wonderful experience at the perfume shop, was served by the lovely Rebecca who made my experience a lot easier. Thankyou xx
2025年11月1日
自発的なレビュー
The Perfume Shop - Basildon 176 からの回答
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Basildon 176 からの回答
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
Literally ordered was supposed to be…
Literally ordered was supposed to be delivered 5 days later was delivered next day great service
2025年5月30日
The Perfume Shop - Basildon 176 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Served by molly at basildon town…
Served by molly at basildon town centre, very helpful and excellent customer service.
2025年5月5日
自発的なレビュー
The Perfume Shop - Basildon 176 からの回答
Hi,
I am so happy to hear of your experience & thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Basildon 176 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Great
The ladies who served me were very polite and helpful,
And I brought the new purfume zadig lovely and got £25 off too 👍👏
2025年3月17日
The Perfume Shop - Basildon 176 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
The Perfume Shop - Basildon 176 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Home delivery
Item was not in stock so the assistant ordered it to be delivered to my home address.
2024年12月10日
5 ***** brilliant service top Parfumes…
5 ***** brilliant service top Parfumes ..
Delivery Royal Mail too so got it safe and sound ..
2024年12月5日
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