The assistant was very helpful and made sure we got wat I needed pleased with the customer services given 5stars out 5
企業が回答しました
所在地
所在地を変更Unit 12, Castle Court Shopping Centre, BT1 1DD BELFAST, IE
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The lady who served me was great- friendly and knowledgeable. They were offering a 20% discount, and although they hadn't the product (Parda Paradigme 150ml refil) in stock, the lady ordered it for... もっと見る
企業が回答しました
Siobhan and Lucy were extremely helpful in making my experience good. I was extremely nervous coming in preparation for a first date and they made me feel at ease. Really made me feel a sense of value... もっと見る
企業が回答しました
The staff their willingness to help and when they hadn't got my perfume in store they were professional enough to order it in for me .I was very impressed with the girl who looked after me such a plea... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 12, Castle Court Shopping Centre, BT1 1DD, BELFAST, アイルランド
4.5
優良
24件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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The assistant was very helpful and made…
The assistant was very helpful and made sure we got wat I needed pleased with the customer services given 5stars out 5
2026年4月25日
The Perfume Shop - Belfast 12 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Belfast 12 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shop close hadn't got the perfume i…
Shop close hadn't got the perfume i wanted ordered online came the next day at almost half price.
Very happy
2026年1月25日
The Perfume Shop - Belfast 12 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Delivery service excellent 10/10
2026年3月15日
The Perfume Shop - Belfast 12 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Instore customer care great, aftercare not so much so.
The lady who served me was great- friendly and knowledgeable. They were offering a 20% discount, and although they hadn't the product (Parda Paradigme 150ml refil) in stock, the lady ordered it for me. As a member I got free postage, and it arrived on time.
The reason I'm only giving 3 stars, I didn't receive the "Try Me" sample, despite it stating that it was available on all Prada Paradigme products including refill.
I emailed to say it was missing and still no reply a week later.
2026年2月1日
The Perfume Shop - Belfast 12 からの回答
Hello Christopher,
Thank you for your review, and I’m very sorry for the frustration this has caused. I’ve looked into this for you, but unfortunately we cannot find any open emails or queries using the address provided.
We completely understand how disappointing it can be when an expected item is missing, and we apologise for any confusion. Please double-check that you used the same email associated with your order, as this will help ensure any future queries are tracked correctly.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Siobhan and Lucy were extremely helpful…
Siobhan and Lucy were extremely helpful in making my experience good. I was extremely nervous coming in preparation for a first date and they made me feel at ease. Really made me feel a sense of value and guided me through the range the store had to offer.
2026年1月9日
自発的なレビュー
The Perfume Shop - Belfast 12 からの回答
Hello,
We're happy to hear that your experience was a good one. We appreciate you sharing how the team helped you feel at ease and guided you through our range. Thanks for your review.
Kind regards,
Jasmyn
The Perfume Shop
Staff very helpful and friendly
Staff very helpful and friendly. One of my items was not in store, so Staff member ordered it for me.
2025年12月12日
The Perfume Shop - Belfast 12 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
The Perfume Shop - Belfast 12 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
The Perfume Shop - Belfast 12 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great services and didn't take long to…
Great services and didn't take long to come and package was well wrapped up
2025年10月20日
The Perfume Shop - Belfast 12 からの回答
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Belfast 12 からの回答
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
I had a good shopping experience
I had a good shopping experience, the lady at the store was patient, calm and gave us different options, overall an excellent customer service, I would be going back to Castle court to shop more.
2025年6月19日
自発的なレビュー
The Perfume Shop - Belfast 12 からの回答
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
They're very helpful and I'll recommend anyone to shop there
I'll recommend anyone to shop there because customer service was excellent, they're very patient with customer.
2025年4月17日
The Perfume Shop - Belfast 12 からの回答
Hello,
Thank you for your great review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Great easy online service
2025年3月21日
The Perfume Shop - Belfast 12 からの回答
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
The fast delivery the way the gift set…
The fast delivery the way the gift set was wrapped up and well protected. Also how it was presented in the gift box value for money. My friends have been admiring it when they visit or the can smell its aroma from me.
2025年3月14日
The Perfume Shop - Belfast 12 からの回答
Hello,
We are delighted to hear that you were happy with the fast delivery, the way the gift set was wrapped and presented and the value for money. It is wonderful that your friends have been admiring the gift set and enjoying its aroma. We appreciate your kind words and hope you continue to enjoy the gift.
Best wishes,
Jasmyn
Wedding perfume
Went to get our wedding perfume and Rossana in the Belfast shop was absolutely amazing, showed us a number of different perfumes and what pairs well together! Her customer service was fantastic.
2025年3月9日
自発的なレビュー
The Perfume Shop - Belfast 12 からの回答
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The staff their willingness to help and…
The staff their willingness to help and when they hadn't got my perfume in store they were professional enough to order it in for me .I was very impressed with the girl who looked after me such a pleasant girl nothing was too much trouble for her .Congratulations on your choice of staff .Many thanks
2025年1月13日
The Perfume Shop - Belfast 12 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop - Belfast 12 からの回答
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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