Wanted a special aftershave for my son's 40th birthday gift. Wasn't too sure of what he may like and was served by a very helpful girl called Naomi who gave my lots of good advice as well as letting... もっと見る
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所在地
所在地を変更Unit 12A, The Pyramids Shopping Centre, Borough Rd, L41 2RA BIRKENHEAD, GB
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I love ordering from the Perfume Shop as they have so much choice! Fabulous deals on perfumes , aftershaves etc and delivery is always very quick and items are very well packaged ready for dispatch .... もっと見る
企業が回答しました
I wanted to take a moment to recognise the exceptional service my mum recently received from one of your team members ALICIE BRIGGS. She was incredibly patient, taking the time to listen carefully... もっと見る
企業が回答しました
delivery was very quick with no hassle at all…definately recommended..and price good aswell
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
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Unit 12A, The Pyramids Shopping Centre, Borough Rd, L41 2RA, BIRKENHEAD, 英国
4.5
優良
38件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service was exceptional
Customer service was exceptional. Always shop here for my perfume.
2025年10月14日
The Perfume Shop - Birkenhead 86 からの回答
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Birkenhead 86 からの回答
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Seen today by Alfie in Birkenhead…
Seen today by Alfie in Birkenhead store. Fantastic service, brillant knowledge of products and what we was looking for by how we explained. Defintly be seeing him again. Xxx
2025年8月3日
自発的なレビュー
The Perfume Shop - Birkenhead 86 からの回答
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Fantastic service from Kevin such a friendly and helpful person a credit to the perfume shop thank you for all your help and kindness
Fantastic service from Kevin such as friendly and
2025年7月25日
自発的なレビュー
The Perfume Shop - Birkenhead 86 からの回答
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Very happy with the customer service I…
Very happy with the customer service I went in on the Saturday and come back on the Monday to buy more as its very nice going in there.
2025年7月5日
自発的なレビュー
The Perfume Shop - Birkenhead 86 からの回答
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Birkenhead 86 からの回答
Hi,
Thank you for your review!
The Perfume Shop
Outstanding service from Eve and gave…
Outstanding service from Eve and gave me lots of help to choose the perfect aftershave for my dad and also so polite and I’ll definitely be back again soon
thankyou so much again
2025年6月4日
自発的なレビュー
The Perfume Shop - Birkenhead 86 からの回答
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
I’ve had the most wonderful experience…
I’ve had the most wonderful experience today in the purfume shop. I was served by a very helpful man called Kevin, no problems with me smelling 6 or 7 different scents. Just a very lovely and helpful man. Wish I had more good experiences in other shop⭐️⭐️🌟⭐️⭐️
2025年4月18日
自発的なレビュー
The Perfume Shop - Birkenhead 86 からの回答
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
The perfume was really good.
2025年4月12日
The Perfume Shop - Birkenhead 86 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
The Perfume Shop - Birkenhead 86 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
The Perfume Shop - Birkenhead 86 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
SON'S 40TH BIRTHDAY PRESENT
Wanted a special aftershave for my son's 40th birthday gift. Wasn't too sure of what he may like and was served by a very helpful girl called Naomi who gave my lots of good advice as well as letting me try out a lot of lovely options. I finally chose Chanel Blue 100ml and she gave me a nice discount price for joining the shop scheme. She also organized delivery direct to him free of charge.
Great service, and nothing too much trouble, I also got a good deal on a perfume for myself Audrey Hepburns famous perfume L'interdit by Givenchy made especially for her.
Would recommend The Perfume Shop.
2025年2月25日
The Perfume Shop - Birkenhead 86 からの回答
Hello,
We are so happy to hear about your positive experience at our shop! It sounds like you received exceptional service from Naomi, who went above and beyond to help you find the perfect aftershave for your son's birthday. We are thrilled that you were able to find a great deal on Chanel Blue and that you also found a special perfume for yourself. We strive to provide our customers with a personalised and enjoyable shopping experience, and we appreciate your kind words about our staff and our commitment to excellent customer service.
Best wishes,
Jasmyn
in store (birkenhead pyramids) or…
in store (birkenhead pyramids) or online, always the best service from my favourite shop, wont shop anywhere else for my perfume, not even duty free!!!🤗
2024年12月22日
Not a friendly shop!
I very rarely write a review but felt the need to. I was asked can I help ( quite abruptly) and felt she couldn’t be bothered it was if I had stopped her from what she was doing ( by I think was the manager, no name badge). I asked for 2 samples then she walked away. I then said I would like to purchase a 100ml bottle. I wasn’t asked would I like it gift wrapped, it was just put in a bag and asked to pay and that was it, she continued to chat to a staff member throughout, no please or thank you. I’m not asking for the world, but a bit of politeness, interaction and customer service would of been nice. I could of and should of easily of spent my money elsewhere. I felt really deflated walking out of the shop. Would I go back there..Sadly no.
The store staff need to work on their customer service skills!
2024年12月21日
自発的なレビュー
Super service....
Was so easy to order and my delivery was super quick... Excellent service which highly recommend.
2024年12月1日
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