Jess and Tia at the Brighton perfumeshop.Thanks very much for the professional customer service you provided and for the time you took to find the best perfume. I really appreciate 🙏 the first-class... もっと見る
所在地
所在地を変更Unit 28, West Mall, Churchill Square Shopping Centre, BN1 2EA BRIGHTON, GB
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It's a big thing investing in perfume but Josh and Mel in the Brighton branch were ever so helpful in helping me choose the right scents. They patiently explained combinations and the types of floral,... もっと見る
企業が回答しました
What a fabulous visit my sister & I had. We popped into the Brighton branch, where it was busy, due to your amazing offer 'buy one get one half price'. We were assisted by Siàn...after she finish w... もっと見る
企業が回答しました
Mel was very helpful, was in there for a good hour and she held me choose a birthday gift and also a lovely perfume scent for myself :) xx
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 28, West Mall, Churchill Square Shopping Centre, BN1 2EA, BRIGHTON, 英国
4.6
優良
23件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer care attitude.
Jess and Tia at the Brighton perfumeshop.Thanks very much for the professional customer service you provided and for the time you took to find the best perfume. I really appreciate 🙏 the first-class service received from both of you and the best attitude. It was like shopping with a personal perfume expert. Thanks again, and keep up the good work.
Eva K.
2026年5月21日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Very good service will use again
2026年5月9日
The Perfume Shop - Brighton 58 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Mel was very helpful
Mel was very helpful, was in there for a good hour and she held me choose a birthday gift and also a lovely perfume scent for myself :) xx
2026年4月30日
自発的なレビュー
The Perfume Shop - Brighton 58 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It's a big thing investing in perfume…
It's a big thing investing in perfume but Josh and Mel in the Brighton branch were ever so helpful in helping me choose the right scents. They patiently explained combinations and the types of floral, fruity or spice tones. I felt more confident exploring beyond my usual channel no. 5! Thank you for an excellent service!
2026年4月14日
自発的なレビュー
The Perfume Shop - Brighton 58 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Brighton 58 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
I was very pleased with the way the transaction was handled and how quick I received my items.
2026年2月26日
The Perfume Shop - Brighton 58 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Brighton 58 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience and no problems at all
2026年1月11日
The Perfume Shop - Brighton 58 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My Daughter and I love our perfumes and…
My Daughter and I love our perfumes and the discounts
2025年12月6日
The Perfume Shop - Brighton 58 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Fast efficient service online and very…
Fast efficient service online and very helpful staff at The Perfume shop in Brighton, Churchill Square. Thank you.
2025年12月9日
The Perfume Shop - Brighton 58 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Super fast delivery
Super fast delivery. Packaged well will definitely be buying from here again
2025年10月14日
The Perfume Shop - Brighton 58 からの回答
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Brighton 58 からの回答
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Mel was incredibly helpful
Mel was incredibly helpful, suggested many fragrances based on my specific taste, without putting any pressure on me, brilliant. Roman x
2025年10月10日
自発的なレビュー
The Perfume Shop - Brighton 58 からの回答
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
Perfect
Perfect service i got loads of offers for discounts and promo codes, theres plenty of rewards for returning customers and they have high quality fragrances.
2024年12月19日
The Perfume Shop - Brighton 58 からの回答
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Marvellous Mel
The lady called Mel is always extremely kind, helpful, calm, friendly, approachable and always multitasking and going above and beyond for her customers. She is an absolute diamond of an asset to your company and one in a million! Thanks Mel coz of you we all keep returning to see your smiley friendly welcoming face and beautiful scented perfumes. Thank you!!!
2025年9月27日
自発的なレビュー
The Perfume Shop - Brighton 58 からの回答
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Mel is an absolute credit to this…
Mel is an absolute credit to this store!! She was so knowledgeable about the perfumes and so helpful. Fabulous service.
2025年9月27日
自発的なレビュー
The Perfume Shop - Brighton 58 からの回答
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Review
The Assistant in the shop was very helpful and arranged for the perfume I wanted to be delivered to my home address in a larger size than stocked in the shop. The delivery worked very well via Royal Mail and only took a few days.
2025年8月27日
The Perfume Shop - Brighton 58 からの回答
Hi,
We're so glad the assistant was helpful in arranging the delivery of your perfume in the size you wanted. We appreciate you taking the time to leave us this positive feedback!
The Perfume Shop
I received my item in two days it was…
I received my item in two days it was imperfect condition and was well packaged.so I was well pleased
2025年7月23日
The Perfume Shop - Brighton 58 からの回答
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Excellent shopping experience
What a fabulous visit my sister & I had.
We popped into the Brighton branch, where it was busy, due to your amazing offer 'buy one get one half price'.
We were assisted by Siàn...after she finish wrapping a gift for another customer...(excellent wrapping skills, i must say)such a lovely young lady. Confident, knowledgeable, chatty & very helpful.
Siàn is a total asset to you're company & she made our trip to the perfume shop in Brighton Churchill square, a pleasure. Well done Siàn.
2025年5月3日
自発的なレビュー
The Perfume Shop - Brighton 58 からの回答
KERRY ,
Thank you for your kind words! We're delighted to hear about your positive experience at our Brighton branch. It's wonderful to know that you were impressed by our "buy one get one half price" offer and that you received such excellent service from our team member. We're proud of our staff's dedication to providing exceptional customer service and creating a welcoming atmosphere. We appreciate you recognizing their hard work and commitment.
The Perfume Shop
Excellent store
Excellent store, fast delivery service, beautiful gifts I got with the perfume I ordered, thank you very much, I will order again
Hight recommendation
2025年3月26日
The Perfume Shop - Brighton 58 からの回答
Hello,
Thank you for your kind review! We are so happy to hear that you were pleased with your purchase and the gifts you received. We strive to provide our customers with a positive experience and we appreciate your feedback on our fast delivery service. We look forward to welcoming you back soon.
Kind regards,
Jasmyn
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