I have had very great customer service by kacey, Jess, salma and Lewis they were very good and offered me lots of new great fragrances to smell. I would really recommend that you come here to the perf... もっと見る
企業が回答しました
所在地
所在地を変更Cabots Circus, Unit K14, George White Street, BS1 3BA BRISTOL, GB
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Orion you are a star : I went into shop today and left having sampled a selection of some of the finest perfumes . He tailored his service to my unique taste and encouraged me to be adventurous throug... もっと見る
企業が回答しました
Back into my favourite perfume shop as I needed a fresher fragrance ready for spring and summer. Not really sure what I was looking for, but thanks to the fantastic help of Jess, I was able to purc... もっと見る
企業が回答しました
jess was so lovely! she had impeccable customer service skills! and I was shocked to hear she’s only been working in the shop for a few weeks!! she was a absolute credit to the store and super knowled... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Cabots Circus, Unit K14, George White Street, BS1 3BA, BRISTOL, 英国
4.6
優良
77件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had a really good experience at this…
I had a really good experience at this shop with my purchase, kacey helped me a lot.
2026年5月18日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Order not received
I’m sad to say that I’ve still not received my perfume order due to my address being inputted incorrectly at the store when I ordered. Before the second attempt I emailed with my full address and it was still not delivered, and is now with Royal Mail somewhere. I’ve been told when the warehouse has it I’ll get a replacement or refund, but it’s been nearly two weeks since I ordered and there’s been no progress. A shame as I’ve ordered before and had no issues.
2026年4月26日
The Perfume Shop - Bristol 229 からの回答
Hello Sienna,
I am sincerely sorry to hear about your experience and completely understand how frustrating this must be, especially after previously ordering with us without issue. I fully appreciate the disappointment caused, particularly after you had already provided the correct address details ahead of the second delivery attempt.
Please be assured that I have now escalated this directly to our supervisory team so we can offer you a resolution for you as quickly as possible. I completely understand that waiting nearly two weeks without a clear resolution is not acceptable, and I sincerely apologise for the inconvenience and lack of progress you have experienced throughout this process.
As soon as I receive an update from the supervisory team, I will ensure this is communicated to you promptly.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
I have had very great customer service…
I have had very great customer service by kacey, Jess, salma and Lewis they were very good and offered me lots of new great fragrances to smell. I would really recommend that you come here to the perfume shop in Bristol Cabot circus.
2026年5月6日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely Service
Jess, Kacey, Lewis and Salma have been absolutely lovely, great service, friendly people. Will be coming again to Bristol The perfume shop.
2026年5月6日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service from someone who was actually just really fantastic at her job
I don't normally feel compelled to write reviews, but yesterday I had such a great customer service experience that I felt like it deserved to be noted.
My experience with Casey (or Kasey, I didn't get the spelling unfortunately) yesterday evening in Cabot Circus, Bristol was outstanding. I don't know if I've ever had an interaction with a salesperson who knew so much about all their products, and in so much detail!
Not only was she really nice/friendly but she went the extra mile with helping me, which ultimately really helped me make a decision and buy something, I was just so impressed with how she really knew her stuff - and for me going in with a million questions and no knowledge about what I wanted at all, she was honestly a godsend! I felt so fortunate to be in her very capable hands. Girl 100% deserves a raise!!
2026年4月16日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
jess was lovely
jess was so lovely! she had impeccable customer service skills! and I was shocked to hear she’s only been working in the shop for a few weeks!! she was a absolute credit to the store and super knowledgeable and next time I need fragrance I will be coming and asking for Jess!
2026年4月10日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jess to my rescue.
Back into my favourite perfume shop as I needed a fresher fragrance ready for spring and summer.
Not really sure what I was looking for, but thanks to the fantastic help of Jess, I was able to purchase a true winner that I am extremely happy with.
Thank you, I will definitely keep coming back.
2026年4月9日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
riaaa
ria, orion and jesss !!! top costumer services made me so full of life and make me buy so much deserve a raise !
2026年4月2日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Orion you are a star
Orion you are a star : I went into shop today and left having sampled a selection of some of the finest perfumes . He tailored his service to my unique taste and encouraged me to be adventurous through trying perfumes that aren’t my normal go-to . He ensured that I left knowing exactly what my next purchase will be : Today I left with a travalo but on my next visit I will be taking home a 100 ml bottle to add to my collection ! Thank you Orion !
2026年4月1日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by kacey and orion and…
I was served by kacey and orion and jess and they gave me amazing advice. Will be back very soon. Thank you
2026年3月26日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very amazing service loved Orion and…
Very amazing service loved Orion and Louise in Bristol Cabot circus
2026年3月25日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Ria and Orion…
The service we got from Ria and Orion was fantastic, really helping us narrow down the cologne we were looking for and getting it sent to our house when it wasn’t in stock.
2026年3月6日
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service in the Bristol store from…
Great service in the Bristol store from the lady ordering it and speedy delivery :-)
2026年2月22日
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Experience and Timely
I ordered as a gift for my boyfriend with a customized ribbon and he loved It. I like that I could pay internationally and He got so many testers!. Delivery was on time as well! Thanks!
2026年1月27日
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Delivered quickly ,great packaging and…
Delivered quickly ,great packaging and great quality product.
2026年1月29日
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
As always my order was good
As always my order was good. However I find it very strange that me as a regular customer who spends quite a lot of money with you buys two perfumes at £77 only to find three days later you have it on sale at£68. Can you explain this as I lost £18 on the deal
2026年1月18日
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your feedback and for being a loyal customer, we truly appreciate your support. We completely understand how it feels to purchase an item and then see it on sale shortly after. To explain, our pricing can fluctuate due to promotions and seasonal offers. Please reach out to our customer service department.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Bristol 229 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Inconsistent service.
Good deals but bad service and I wasn't the gifts I was meant to receive although spent over £120
2026年1月4日
The Perfume Shop - Bristol 229 からの回答
Hi,
I am so sorry to hear you did not receive your order. Please pop in touch via email at reviews@theperfumeshop.com so we can help resolve this issue for you.
The Perfume Shop
The Perfume Shop - Bristol 229 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Very lovely staff
Very lovely staff, always friendly and helpful. The shop is located in cobat circus.
2025年11月27日
自発的なレビュー
The Perfume Shop - Bristol 229 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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