Very helpful and kind set of staff, make shopping so seamless especially with Sarah. Bury perfume shop is my go- to. I have had to come back to Bury branch because of her. She is always ready to hel... もっと見る
企業が回答しました
所在地
所在地を変更Unit 13b, The Rock, 29 Central Street, BL90JN BURY, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Blown away by outstanding service and just had to say something. not pushy - just there to assist with great knowledge. Thank you
企業が回答しました
I bought some Paco Rabanne 1 Million from them yesterday. The young lady that served me, Sarah was very knowledgeable, super helpful and friendly. I wasn't too sure what I was after but with her help... もっと見る
企業が回答しました
I recently visited the store and was served by an extremely helpful young lady named Raf. Incredibly polite, knowledgeable and friendly. I was unsure on what I wanted and she helped me to narrow down... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 13b, The Rock, 29 Central Street, BL90JN, BURY, 英国
4.6
優良
39件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Blown away by outstanding service and…
Blown away by outstanding service and just had to say something. not pushy - just there to assist with great knowledge. Thank you
2026年7月30日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very helpful and kind staff, welcoming and knowledgeable
Very helpful and kind set of staff, make shopping so seamless especially with Sarah. Bury perfume shop is my go- to. I have had to come back to Bury branch because of her. She is always ready to help and makes beautiful suggestions, i can rely on her to help with my choices. She asks questions to help narrow down my search- my budget, who i am gifting, likes etc. And i am always happy with my choices with her guide. I had gone to another branch yesterday and dint get what i wanted, then i remembered my previous experiences at the Bury shop, and in no time that i got into the shop today, i got what i wanted with the help of Sarah and was so happy. I needed to ask for her name today.
2026年7月25日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amber and Grace were absolutely…
Amber and Grace were absolutely brilliant in their service today... helping me to find a 21st Birthday gift for my Niece
Thank you so much
Kam
2026年7月4日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Scam!!
10115924935
Rizwana Bibi
Unfortunately, The Perfume Shop continues to repeat the same response without addressing the evidence I have provided.
My return label listed 5 items, and I have proof of postage showing the parcel weighed 1000g when sent. Despite this, I am repeatedly being told that only two items were received and that one perfume had been sprayed.
I have asked for the evidence supporting these conclusions, including photographs, inspection records and details of the investigation, but no meaningful explanation has been provided. Instead, I am simply told that the warehouse has reviewed the matter.
At this stage, I feel that my evidence has been ignored while the company’s conclusions are accepted without question. I remain out of pocket and extremely disappointed by how this complaint has been handled.
2026年6月2日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello Rizwana,
We are sorry to hear that you remain dissatisfied with the handling of your return and appreciate the time you have taken to raise your concerns with us.
I would like to reassure you that we do take your concerns seriously, and I am sorry that you feel you have not received a sufficient explanation regarding the outcome of the assessment.
Our warehouse colleagues are professionally trained to inspect returned products and review a significant number of returns each day. They are specifically trained to identify signs of product usage, tampering and whether items meet the conditions required under our returns policy. Their assessments are carried out independently based on the condition of the products received and are not influenced by the outcome of the refund request. Please also be assured that our warehouse teams do not personally benefit from refusing a refund, their role is simply to assess returned items against our resale and returns criteria.
I appreciate that this does not align with your own understanding of the condition of the items when they were returned, and I understand why this has been frustrating for you. However, the outcome communicated was based on the findings of the assessment completed upon receipt of the returned goods.
I can see that you currently have open correspondence with our team regarding this matter, and we will continue to liaise with you directly through those channels to ensure your concerns are fully addressed.
Thank you again for taking the time to share your feedback.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great experience
Called into The Perfume Shop looking for something specific, which was sadly not in stock. The assistant was very knowledgeable about the product and ordered it to be delivered, taking all the stress out of ordering it ourselves.
2026年4月25日
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from a young lady…
Excellent service from a young lady with blonde hair, she was very chatty and helpful and had a permanent smile on her face. Asset to the company
2026年5月3日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I would highly recommend this shop.
I would highly recommend this shop.
The staff are helpful and friendly and really know their stuff.
Would visit again
2026年4月20日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service
I had such a genuinely pleasant experience shopping for aftershave recently, and it was made all the better thanks to Sarah, who assisted me throughout. From the moment I walked in, she struck the perfect balance between being attentive and giving me space to browse—something that’s surprisingly rare.
What stood out most was her knowledge. I wasn’t entirely sure what I was looking for, but Sarah asked a few thoughtful questions about my preferences and quickly guided me toward a selection that actually suited my taste. She explained the differences between fragrances in a way that was easy to understand without ever feeling overwhelming or pushy.
Her enthusiasm was infectious, too. You could tell she genuinely cared about helping customers find the right product rather than just making a sale. She even suggested a couple of options I wouldn’t have considered myself, two of which I ended up buying—and I’m very glad I did.
The whole experience felt personal, relaxed, and surprisingly enjoyable. It’s the kind of customer service that makes you want to come back, not just for the products but for the people. Sarah is an absolute credit to the store, and I’ll definitely be returning because of her.
2026年5月1日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello Mr Jacob,
Thank you so much for taking the time to leave such a wonderful review.
We’re delighted to hear you had such a positive experience in-store, and I’m especially pleased to read your kind comments about Sarah. It’s fantastic to know she made you feel comfortable, supported you with knowledgeable recommendations, and helped you find fragrances you truly love.
We really appreciate your feedback and I know Sarah and the team will be so pleased to hear this. It means a lot to us to know our service made your visit so enjoyable, and we look forward to welcoming you back again soon.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Such a lovely experience
Such a lovely experience—Rafaela was incredibly kind and really helped me choose the perfect gift for my dad. The wrapping was beautiful as well, which made it even more special.
2026年4月16日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Goood
I come into the Bury store the other day. I was welcomed as soon as I walked in. I didn’t have a clue what to buy my friend as a birthday gift. The girls helped me out and found the perfect aftershave. They even gift wrapped it with a ribbon. Thank you so much I’ll be back again!
2026年4月1日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful Service
Eva , Anna & Michelle were wonderful today . Always helpful, knowledgeable & even wrapped my gift with a personalised ribbon, Thanks so much
2026年4月4日
自発的なレビュー
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
They didnt have the size of perfume i wanted in store so they ordered it for me online free of postage and it arrived safely in a couple of days. So friendly and helpful!
2026年1月24日
The Perfume Shop - Bury 243 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have always shopped from the perfume…
I have always shopped from the perfume shop for myself and gifts online and in-store for years. Always helpful and polite. I would definitely recommend. They provide an excellent service with great offers, prices and rewards.
2025年12月18日
The Perfume Shop - Bury 243 からの回答
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Staff absolutely fantastic service…
Staff absolutely fantastic service amazing product reasonably priced great all round experience thankyou very much Allen
2025年12月16日
The Perfume Shop - Bury 243 からの回答
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Poor customer service
I bought three perfumes which were clearly on offer at a discounted price,but was charged full price for one of them.This was only when I pointed out on my bill that I was charges wrong price.
The staff who was dealing with me was’nt sure how to refund me.
Eventually they managed to refund me .
At this point,as I wanted to buy total three perfumes,I was told “We r closing “.
I had to emphasise that this delay was not my fault as they forgot to remove the discounted price tag from the perfume.I was travelling abroad and could not come another time to purchase the third perfume as these were suppose to be gifts which I was taking.
Reluctantly they served me in a rushed way to choose and pay for the third perfume.
2025年12月20日
The Perfume Shop - Bury 243 からの回答
Hi,
We appreciate you sharing your experience. We regret the pricing error and the inconvenience it caused with your purchase and travel plans. We'll review our procedures to prevent similar issues in the future and ensure a smoother checkout.
The Perfume Shop
Staff very helpful.Purchase arrived in…
Staff very helpful.Purchase arrived in store 2days later
2025年12月9日
The Perfume Shop - Bury 243 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Easy to order and got a great discount…
Easy to order and got a great discount and delivered quickly. Very happy
2025年11月26日
The Perfume Shop - Bury 243 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
The Perfume Shop - Bury 243 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I felt very happy with the assistant
I felt very happy with the assistant, she was knowlegable about the perfume that I was enquiring about. She explained that the product would have to be ordered. Which was ok by me.
2025年11月6日
The Perfume Shop - Bury 243 からの回答
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。