From initially walking into the store, the lady welcomed you, but allowed you to browse. When looking for help, nothing was too much trouble, efficient, knowledgeable and so very helpful.
企業が回答しました
所在地
所在地を変更c/o Boundary Mills, Vivary Way, BB8 9NW COLNE, GB
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レビュアーのコメントを見てみましょう
First time visiting this perfume shop and we had such a lovely experience. Zak served us and was genuinely so friendly, helpful and patient. He took the time to show us different fragrances and help... もっと見る
企業が回答しました
Excellent customer service by Tracey. I
企業が回答しました
Lydine was amazing helped me choose a wonderful perfume and was super kind because I’m an awkward human Brill customer service Thanks for the Opium ☺️
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
c/o Boundary Mills, Vivary Way, BB8 9NW, COLNE, 英国
4.9
優良
501件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Misbah and Charlotte are amazing…
Misbah and Charlotte are amazing workers, excellent customer service can not recommend them highly enough, thank you so much
2026年9月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello Suf,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
From initially walking into the store
From initially walking into the store, the lady welcomed you, but allowed you to browse. When looking for help, nothing was too much trouble, efficient, knowledgeable and so very helpful.
2026年9月15日
The Perfume Shop - Colne 356 からの回答
Hi Kay,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lydine
Lydine was amazing helped me choose a wonderful perfume and was super kind because I’m an awkward human
Brill customer service
Thanks for the Opium ☺️
2026年9月17日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello Lara,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Really helpful experience
Was served by Zak who was really helpful, very efficient. Great shopping experience. Thank you
2026年9月5日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello Steph,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Zak and Amina
Amina and zak were amazing!! They both were very helpful. I would definitely come again! Great customer service skills.
2026年9月5日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello Isra,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Very efficient service
2026年8月26日
The Perfume Shop - Colne 356 からの回答
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went in to buy one perfume and Dreesha…
Went in to buy one perfume and Dreesha upsold everything and was so pleasant. A clear asset to your business..when I told her team leader she gave me the qr code to leave a review. Great TL who knows what she is doing.
2026年8月29日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tracey was a superstar
Tracey was a superstar! So helpful and helped me pick the right fragrance for my brothers 40th Birthday!
2026年8月26日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Happy Customers
My daughter and I visited The Perfume Shop at Boundary Mills yesterday to buy Alien perfume, and we were really impressed with the service from Zak. He was friendly, professional and extremely helpful, taking the time to explain the offers and pricing clearly without being pushy.
A really pleasant shopping experience thanks to Zak’s excellent customer service. He is a credit to the store and we would happily recommend him. Thank you, Zak!
2026年8月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went to buy prada paradigme
I went to buy prada paradigme, lacey was absolutely amazing, helping me pick out the perfect fragrance for me. Zak was also very lovely.
2026年8月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Perfume shop
I came to buy cloud by Ariana, Lacey and Zak were really helpful and patient and showed me different options, will definitely come back again!!
2026年8月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
very lovely environment and setting
very lovely environment and setting, staff are lovely, welcoming and happy to help. Was served and helped by lacey to find a good perfume
2026年8月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a great experience buying a perfume
I had a great experience buying a perfume from here, one of the workers Zak in particular was very helpful with my purchase.
He helped me find the the perfect perfume.
I will be coming back here again 😊
2026年8月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service skills by…
Excellent customer service skills by Zak today at perfume shop in boundary mill.
2026年8月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service
Was immediately greeted by a young lady , explained what i was looking for , Lacey was so helpful and attentive a credit to the company!! Thank you Lacey for your great customer service I will definitely be back!!!🙂🙂
2026年8月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Zak was really good and helped us get…
Zak was really good and helped us get everything we needed.
2026年8月22日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Danielle and Missba were super helpful…
Danielle and Missba were super helpful and offered excellent service
2026年8月16日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
First time visiting this perfume shop…
First time visiting this perfume shop and we had such a lovely experience. Zak served us and was genuinely so friendly, helpful and patient. He took the time to show us different fragrances and helped us find exactly what we liked without making us feel pressured at all.
Really happy with the service and the overall experience. Zak made our first visit a great one and we’ll definitely be coming back!
2026年8月15日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lydine was extremely helpful and polite…
Lydine was extremely helpful and polite and helped with choosing perfume. Lydine also made up some sets for me. Nothing was too much trouble. Perfect service and great prices.
2026年8月15日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Would definitely recommend!
I had such a lovely experience at The Perfume Shop on Saturday! I was served by Zac, who was absolutely amazing from start to finish. My husband and I were looking for the perfect birthday gift for a family member, and Zac was so friendly, patient and genuinely helpful in helping us find exactly what we were looking for.
He went above and beyond to make sure we were happy with our choice, and his knowledge and customer service were honestly fantastic. It’s so refreshing to receive such lovely service, and Zac really made our shopping experience feel special.
Thank you so much, Zac, for all your help and for making what could have been a stressful gift search so easy and enjoyable! You are a real credit to The Perfume Shop and deserve all the praise.
2026年8月8日
自発的なレビュー
The Perfume Shop - Colne 356 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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