Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... もっと見る
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所在地
所在地を変更SU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... もっと見る
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Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
企業が回答しました
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife. Great team, great pair.
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, 英国
4.9
優良
188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It is always a pleasure buying from…
It is always a pleasure buying from this top store, they are always nice and ever so willing to go the extra mile to make sure you get what is perfect for you.
Thank you
2026年2月14日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was so helpful and very intensive…
Diane was so helpful and very intensive and patient. Thank you!
2026年2月11日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was struggling to find some…
I was struggling to find some aftershave and was helped by some lovely ladies, Dianne and Paige, would recommend coming here if you’re unsure what to get!
2026年2月5日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The perfume shop
I was looking for a scent to wear on a night out. Diane gave me a range to choose from and she helped pick the right one . *****
2026年2月3日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff at the perfume shop are so…
The staff at the perfume shop are so friendly. Sabrina helped me out and I left with exactly what I wanted & more.
2026年2月3日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Holly was very excellent with the…
Holly was very excellent with the service made the process super easy n comfortable and pointed me in the right direction to which fragrance suits me best would definitely recommend purchasing from this store
2026年2月1日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was lovely dealing with sabrina…
It was lovely dealing with sabrina level2.
Good communication skills.Overall good experience.
2026年1月26日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was very helpful as I was looking…
Diane was very helpful as I was looking for a small gift.
One for me and one for a friend and beautifully gift wrapped.
Great service thank you.
2026年1月25日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Thanks for your kind words. We're happy to hear that you received great service while finding gifts, and that you appreciated the gift wrapping. We appreciate you!
Five star Holly
The staff are brilliant excellent customer service went the extra mile and then some shout out to Holly a real credit to the company
2026年1月24日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service by Tracey
Went in but i wasn't sure what i wanted for my husbands present and i was helped by a lady called Tracey who was just brilliant. She helped me decide what i was looking for and was so professional. I will 100% go back in this store again.
2026年1月6日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.
The Perfume Shop
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your feedback. We appreciate you!
The Perfume Shop
Amazing staff
Amazing staff, couldn’t have been more helpful and attentive
I previously went to Perfume shop at MacArthur glen outlet, staff were rude and very unhelpful. The lady that served me in Derby was the absolute contrast and restored my faith in the perfume shop. Sadly I didn’t get her name
2025年11月28日
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Great quick service and half price too
Great quick service and half price too, very happy
2025年11月22日
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Wow what a quick service you provide…
Wow what a quick service you provide from selection to delivery 👏 thanks..
2025年11月15日
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Lovely helpful staff
2025年11月11日
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
My go to shop for perfume
My go to shop for perfume. Our local shop is great and the staff are so helpful. The shop has a great atmosphere. The deals on perfume are brilliant and the loyalty card. Highly recommend.
2025年11月10日
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The sales girls was very professional…
The sales girls was very professional and helped me to find out the best deal. As the perfume was not available in shop she ordered it for online delivery which I received next day.
2025年11月7日
The Perfume Shop - Derby 345 からの回答
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for a lovely review. We appreciate your feedback.
The Perfume Shop.
Doreen who served me was so lovely!
Doreen who served me was so lovely! Very easy to talk to and helped me find the right purchase. She has a lot of knowledge about the products which was super helpful. Would visit again :)
2025年11月7日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
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