I can always get my favourite perfume at an amazing price. Prompt customer service. Thank you
所在地
所在地を変更SU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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レビュアーのコメントを見てみましょう
Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... もっと見る
企業が回答しました
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
企業が回答しました
Thank you Sabrina for giving me the best customer experience at the Derbion store today. Had issues with setting up my Klarna payment and she was patient putting me through the whole process. Made me... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, 英国
4.9
優良
192件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Walked into the Derbion perfume shop on…
Walked into the Derbion perfume shop on the top floor and was greeted by Holly Carla — what amazing customer service! I originally came in just to ask for a sample of Stronger With You, but Holly was so lovely and took the time to show me different fragrances that were similar, since I was also shopping for a new men’s perfume. She was warm, friendly, and made the whole experience feel really personal. I’ll definitely be coming back to this store and recommending it every time!
2025年8月23日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
We appreciate you taking the time to share your experience in our shop. We are so glad to hear you enjoyed the service you received. Thank you for shopping with us.
Sincerely,
Jasmyn
The Perfume Shop
Amazing service from Derby level 2…
Amazing service from Derby level 2 store today helped me find the perfect gift for my daughter great staff!
2025年8月22日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Diane and Carla were absolutely…
Diane and Carla were absolutely amazing,the service provided was great. They are such a sweet soul, warm and welcoming.
2025年8月22日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Diane was an exceptional sales person
Diane was an exceptional sales person. Very helpful and gave us the time we needed even though we weren’t quite sure of what we wanted.
2025年8月22日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Great customer service especially Diane
Really lovely store with great prices and awesome customer service. We were served by Diane who was extremely lovely and helped us find exactly what we needed. She was extremely friendly, professional and helpful.
2025年8月22日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
Thanks for your review! We are happy to hear about the awesome customer service and that you found what you needed. Thank you for shopping with us.
Sincerely,
Jasmyn
The Perfume Shop
I had a good experience shopping from…
I had a good experience shopping from here. Good discount as well. I honestly think they are the best.
Carla also did a good job in attending to me. Lovely woman.
2025年8月22日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hello,
We're happy you had a good experience and found a great discount! We appreciate your kind words regarding the service you received. Thank you for your feedback!
Sincerely,
Jasmyn
The Perfume Shop
The Perfume Shop - Derby 345 からの回答
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
It's so much nicer to walk into a shop…
It's so much nicer to walk into a shop and be met with a smile and a professional approach to sales than just a 'click' button online. Thank you Diane you are a delight..
2025年8月18日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. We appreciate you! Thank you for choosing us to shop with.
The Perfume Shop
Amazing service from Carla
Amazing service from Carla. She was truly helpful in helping us select a gift for our brother in law . 5 star review
2025年8月21日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Love the way they treat and help me to…
Love the way they treat and help me to find the best suitable perfume for myself.
2025年8月21日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Carla and Hollie on level 2 were…
Carla and Hollie on level 2 were fantastic, very helpful and patient with me whilst I shopped for a fragrance for my other half
2025年8月21日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Really friendly and helpful staff
Really friendly and helpful staff. Thank you! Was in and out the shop in a couple of mins! Thank you :)
2025年8月21日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Excellent service from Carla in Derby
I recently made a purchase of one of my all time favourite perfumes (old habits die hard) from your store on level 2 of the Derbion centre in Derby.
I would just like to say how kind and helpful the sales assistant Carla was. Nothing was too much trouble.
I will have no hesitation in returning to the Perfume shop again and look forward to seeing Carla again.
2025年8月18日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your feedback. I am happy to hear of your positive experience whilst shopping with us. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Holly gave excellent service today in…
Holly gave excellent service today in store very pleased with her
2025年8月20日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Always have a great experience with…
Always have a great experience with Holly when I visit this store
2025年8月20日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Carla was great help
2025年8月20日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
I really enjoyed being at the store
I really enjoyed being at the store
Holly the store assistant was so professional and patient with me guiding me through . I will be back
2025年8月20日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
We just been to the shop and the staff…
We just been to the shop and the staff was really helpful great service .her name is carla thenks for your great job
2025年8月20日
自発的なレビュー
The Perfume Shop - Derby 345 からの回答
Hi,
Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
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