Staff in the perfume shop was really helpful. The perfume I wanted wasn't in store, ordered for me. Arrived really quickly to my home address, well packaged. Price was better than in other stores
所在地
所在地を変更17 Kingswalk Shopping Centre, GL1 1RY GLOUCESTER, GB
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The great Black Friday discounts, drew me to the Gloucester shop. The whole experience was friendly and informative. I think the member of staff was Caitlin. She was really patient and helpful. Her c... もっと見る
Lottie and emily are amazing. Came in just to have a browse and had the best customer service experience. Had all of our questions answered with patience and amazing recommendations! I will come back... もっと見る
企業が回答しました
Staff very friendly and helpful..love the service
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
17 Kingswalk Shopping Centre, GL1 1RY, GLOUCESTER, 英国
4.7
優良
33件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff in the perfume shop was really…
Staff in the perfume shop was really helpful. The perfume I wanted wasn't in store, ordered for me. Arrived really quickly to my home address, well packaged. Price was better than in other stores
2026年5月17日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Amazing!
Amazing experience with the team, Shana was amazing helping me find something for my other half for his birthday!
2026年5月5日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Siana was great
Siana was great. Some of the best customer service I've received in a while. Upsold me and I dont even feel bad about it, thanks again
2026年5月2日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Super helpful staff and great promos in…
Super helpful staff and great promos in store. Such a great shopping experience :)
2026年4月18日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Lowri in the Gloucester store…
Thank you Lowri in the Gloucester store today so helpful and patient while I chose what to spoil myself with
2026年4月10日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lowri in Gloucester store today so…
Lowri in Gloucester store today so helpful with my indecisiveness but helped me find a new fragrance and some more to try.
2026年4月10日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service .
2026年3月14日
The Perfume Shop - Gloucester 172 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shopped at ease
Shopped at ease, young lady was very helpful sorry I didn't get her name, I purchased 2 items one had to be delivered to my home and it arrived within 48 hours which I was very pleased about, will definitely be shopping there again
2026年2月9日
The Perfume Shop - Gloucester 172 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited the Gloucester branch and was amazed at the quality of service
I visited the Gloucester branch and was helped by Vishali and Lottie. I had two issues; 1. I had no idea what new perfume to get my wife. 2. I was suffering from a type of neurodivergent burnout that made me hypersensitive to the lighting and sound in the shop, causing me to stutter badly. Both Vishali and Lottie were instantly sympathetic and immensely patient. I asked them to use their expertise to suggest the best ‘once removed’ perfume from my wife’s current favourite. They spent over 10 minutes discussing what might be best, offering samples, debating alternatives and then delivering a perfume my wife LOVES! I have visited the shop since as the quality of service, the professionalism of Vishali and Lottie, and their simple patience and kindness make this the ideal place to go if you are 1. A partner with little idea on perfumes or 2. A person needing a little extra help in communicating. And if like me, it’s both, there is simply no other place to go!
2026年1月30日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hello Dneill,
We're so happy to hear that you had such a positive experience in our Gloucester branch. It's wonderful to know that our team members were so helpful and patient with you, and that they were able to assist you in finding the perfect perfume. We appreciate your kind words and are delighted to be a place where everyone feels welcome and supported.
Best wishes,
Jasmyn
The Perfume Shop Customer Services
Amber was extremely helpful
Amber was extremely helpful, friendly and nice. Found everything I needed great service!
2025年11月22日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Great costumer service
Great costumer service, and good discounts. I really like to get my fragrances here.
100% recommend.
2025年11月17日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Very nice staff
Very nice staff. We had a great experience. Thank you so much and we will come back later
2025年11月5日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Great price and free delivery
Great price and free delivery , the girl that served me was so helpful, and polite.
2025年9月28日
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
The staff were very helpful
The staff were very helpful, they did not stock what I wanted but straight away offered to order it on line for me and within a couple of days it arrived at my home.
2025年9月18日
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Very happy
Very easy to order on line,plenty of perfumes to choose from,very good prices,and delivery is very quick ,always arrives in good packaging
2025年9月5日
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thanks for your lovely review. We appreciate you!
The Perfume Shop
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Excellent service and advice
Excellent service and advice choosing a new fragrance, and thanks to loyalty card came out with lots of extra freebies 👍
2025年9月6日
自発的なレビュー
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thanks for your review! We appreciate you and thank you for shopping with us.
The Perfume Shop
The Perfume Shop - Gloucester 172 からの回答
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
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