My experience with perfume shop is great i have been buying perfume for the past 20 years every time I go to perfume shop i will spend money on perfume in Harrow the team is great and very helpful i... もっと見る
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所在地
所在地を変更Unit 13b, St Anns Shopping Centre, St Anns Road, HA1 1AR HARROW, GB
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Very good experience today. the girls very helpful and professional. They helped me to buy gifts for my family! thank you 🙏
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Ana is exceptionally good. So friendly yet professional. Was attentive and made recommendations based on what we wanted. She was very patient with our multiple questions too 😊. She was so good that w... もっと見る
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Thankyou for been so friendly and helpful and professional when I came into Harrow yesterday and Bought some Kuros aftershave I had forgotten my reward card and Jaishri was able to help by putting my... もっと見る
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企業情報
当該企業による記述
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
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Unit 13b, St Anns Shopping Centre, St Anns Road, HA1 1AR, HARROW, 英国
4.6
優良
28件のレビュー
顧客にレビューを依頼しています
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Very good experience today
Very good experience today. the girls very helpful and professional. They helped me to buy gifts for my family! thank you 🙏
2026年5月11日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience with perfume shop is great
My experience with perfume shop is great i have been buying perfume for the past 20 years every time I go to perfume shop i will spend money on perfume in Harrow the team is great and very helpful i really appreciate all the help they give me specially the management and miss JAISHI
Very happy all the time
2026年5月7日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good customer service
2026年3月20日
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fabulous customer service
Ana is exceptionally good. So friendly yet professional. Was attentive and made recommendations based on what we wanted. She was very patient with our multiple questions too 😊. She was so good that we did make multiple purchases. Would go back to the same store because of the level of service we now know we can expect! Thank you Ana 😊
2026年3月23日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wanted to say a big thank you to Alina…
Wanted to say a big thank you to Alina and Ana wonderful service love going to Harrow perfume shop the girls are lovely always treating me right
2026年2月3日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anna was very amazing she’s the bes…
Anna was very amazing she’s the best sale person I have ever met that’s perfect in her role of duty
2026年1月17日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely customer service
Lovely customer service. Always so helpful. Thank you Ana. An asset to the company
2026年1月14日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Harrow 343 からの回答
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Good product and company.
All good, arrived on time and in good condition. Product was out of stock for a few weeks hence the 4 stars and not 5.
2025年10月24日
The Perfume Shop - Harrow 343 からの回答
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Always great experience, very welcoming atmosphere and knowledgeable staff.
Always great experience
2025年10月27日
The Perfume Shop - Harrow 343 からの回答
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
My friend & I visit the shop and lily…
My friend & I visit the shop and lily was great. She explained us so good very welcoming and friendly. Good price good offers and very good customer service by lily.
2025年11月6日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Thankyou for been so friendly and…
Thankyou for been so friendly and helpful and professional when I came into Harrow yesterday and Bought some Kuros aftershave I had forgotten my reward card and Jaishri was able to help by putting my points on my card through. MY email thankyou..also there was a blonde lady there aswell who was very helpful and professional as well and was working very hard filling up the shelves with lovely perfumes
2025年7月23日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Terrible after sale support
I recently purchased a bottle of Mont Blanc Individuel perfume from Unit 13B at your Harrow location. As there was no tester available in-store, I made the purchase based solely on the brand’s reputation. Unfortunately, after trying it, I found that the scent does not suit me.
I fully understand and respect your refund and hygiene policies, and I know these guidelines must be followed.
However, I was quite disappointed by the customer service I received when I returned to the store. One of your colleagues simply told me to either “start liking it” or “give it to a friend,” without offering any meaningful assistance or alternative solution. At the very least, I would have appreciated being shown other fragrance options as a gesture of goodwill.
Additionally, when I contacted your support team via email and provided my loyalty card number — showing over 10 years of purchase history with no prior refund requests — I received the same unhelpful response. No one asked for feedback on the fragrance or showed any interest in resolving the issue.
I’m writing to express my disappointment, not just with the product but with the overall service experience. I hope you will take this feedback constructively and consider ways to improve how such situations are handled, especially for long-standing customers.
2025年6月25日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hi,
We appreciate you sharing your experience with the Mont Blanc Individuel perfume and the service you received at our Harrow location. We are sorry to hear that the scent was not to your liking and that our team's response did not meet your expectations. We value your loyalty over the past 10 years, and we'll address your feedback to improve our customer service approach in similar situations.
The Perfume Shop
Harrow perfume shop
Jaishri was very helpful and friendly, very good customer service
2025年6月6日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
The staff in harrow
The staff in harrow , st Anne’s shopping centre were both very polite and accommodating, eager to help and advice. I collected my deodorant, and Jaishri served me, very polite and courteous.
I will return to buy more soon.
Thanks
Saqib
2025年6月2日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
The Perfume Shop - Harrow 343 からの回答
Hey,
Thanks for your review. I am happy to hear of your recent experience.
Kind regards,
Sharain
Great customer service Alina from Harrow branh
Alina from Harrow branch made my day, awesome splendid customer service, very happy grateful, thank you Alina :)
2025年5月10日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hi,
We appreciate your kind words and are so glad you had a good experience!
The Perfume Shop
Thanks Nicoletta you are the best
Thanks Nicoletta you are the best. Best customer service.
2025年5月8日
自発的なレビュー
The Perfume Shop - Harrow 343 からの回答
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Wow very good
2025年4月12日
The Perfume Shop - Harrow 343 からの回答
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
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