The Customer service delivered by Kathy was excellent! She knew exactly what we were looking for. Wide diverse range of products which are competitively priced and great value and quality.
企業が回答しました
所在地
所在地を変更Unit L67, Merry Hill, Brierley Hill, West Midlands, DY5 1SW MERRY HILL, GB
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Cathy at the merry hill store, has made my little boys day with being so patient and understanding. He wanted to pick his dads birthday present but has never smelt any aftershave before. She was so gi... もっと見る
企業が回答しました
What an excellent service didn’t really know what to buy Kathy and Meg was there explaining what smells I like in perfumes and pointed me in the right direction . nothing was to much trouble and they... もっと見る
企業が回答しました
Love the store that's downstairs in the Merry Hill centre. Staff are lovely & really helpful (unlike the upstairs store). They didn't have what I wanted in stock but ordered it for me for free home... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit L67, Merry Hill, Brierley Hill, West Midlands, DY5 1SW, MERRY HILL, 英国
4.9
優良
119件のレビュー
顧客にレビューを依頼しています
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Perfume shopping
The Customer service delivered by Kathy was excellent! She knew exactly what we were looking for. Wide diverse range of products which are competitively priced and great value and quality.
2026年8月16日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ground floor store at Merry Hill
Love the store that's downstairs in the Merry Hill centre. Staff are lovely & really helpful (unlike the upstairs store). They didn't have what I wanted in stock but ordered it for me for free home delivery. Also got the 20% off offer so even better.
2026年7月31日
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great price on my perfume
Great price on my perfume. Delivery was faster than expected. Very pleased with everything
2026年7月23日
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Cathy at the merry hill store
Cathy at the merry hill store, has made my little boys day with being so patient and understanding. He wanted to pick his dads birthday present but has never smelt any aftershave before. She was so giving and made his experience exceptional.
2026年7月30日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
An amazing outstanding service
What an excellent service didn’t really know what to buy Kathy and Meg was there explaining what smells I like in perfumes and pointed me in the right direction . nothing was to much trouble and they were really friendly and had a laugh @ the same time . if ur ever in merry hill shopping centre give them a visit there an asset to the company 5 star service
2026年7月22日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We were served by Natalie who was…
We were served by Natalie who was beyond helpful! She helped us match great scents to our specific likings and was just so knowledgeable,helpful,smiley and amazing!
Can’t praise her enough. What a credit to your company!
2026年6月27日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I would like to commend Sara at The…
I would like to commend Sara at The Perfume Shop, Merry Hill, for the exceptional service she provided during our recent visit.
My husband was treating me to birthday perfumes, and from the moment we entered the store, Sara approached us with such a warm and pleasant aura. She greeted us with a genuine smile and made us feel welcome straight away.
Sara was attentive, polite, and patient throughout our visit, taking the time to listen carefully to what we were looking for and helping us make the perfect choice. Her friendly manner and professionalism made the whole shopping experience enjoyable and relaxed.
As an added touch, Sara kindly included a few little gifts with our purchase, which was a lovely and thoughtful gesture that made my birthday treat feel even more special.
We also shared a pleasant conversation, and her kindness and genuine interest in helping us really stood out. Excellent customer service can make all the difference, and Sara is a wonderful example of this.
Thank you, Sara, for making my birthday shopping experience so memorable. You are a credit to The Perfume Shop at Merry Hill.
2026年6月20日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Easy app to use very fast processing…
Easy app to use very fast processing and very quick delivery stress free transaction
2026年6月12日
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely experience in Merry Hill store
Lovely experience in Merry Hill store. Staff were friendly and welcoming. Troy was very helpful. Great service
2026年5月30日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Incredibly impressed
Incredibly impressed, my the service was exemplary. I had the pleasure of being take care of by Nat who was knowledgable and understanding of my needs. She gave me the rundown of my opinion, the deals and even the ethical standard that the brand are adopting. If if was my business id have her teach everyone about sales and the customer experience. The store was clean, items where easy to find and the staff were helpful. I don't tend to write reviews but this experience was so impressive I know I will be looking forward to coming back.
2026年5月16日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nat was great
Nat was great, helped me find the perfect gift and was patient when i was smelling the perfumes
2026年5月14日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
The adentant at tge shop had tine for me
She took her time to explain things to me
She explained the options available and assisted me make the right decision.
She helped order my perfume on line which was delivered the very next day.
2026年4月7日
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff in this store are always so…
The staff in this store are always so pleasant, helpful and polite.
Thanks ladies, you’re appreciated x
2026年4月18日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Millie has been very helpful
Millie has been very helpful! Even when I was very confused at what to get, she helped me and let me take my time at choosing which one is the best perfume to get.
Her customer service is 10/10!
2025年10月4日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fanastic service offered by friendly…
Fanastic service offered by friendly staff member, Natalie
2026年4月11日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent experience
Millie and the team were excellent in helping me find a fragrance similar to the ones I like. Really efficient and very friendly. Thank you so much
2026年4月4日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Natalie at the merry hill branch is…
Natalie at the merry hill branch is absolutely a pleasure was amazing
2026年4月3日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Natalie
Natalie was absolutely fantastic and helped me find the right fragrance for my sister’s birthday - incredibly knowledgeable and so good at wrapping it all up as well. Thank you Natalie!
2026年3月31日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful service from Natalie today
Wonderful service from Natalie today, she was very helpful and knowledgeable.
2026年3月24日
自発的なレビュー
The Perfume Shop - Merry Hill 38 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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